Labor For Scrapps

The Short Version: NO CALL, NO SHOW! Extremely UNPROFESSIONAL, UNRELIABLE, and IRRESPONSIBLE! DO NOT HIRE!!!
The Longer Version: I am a nurse who works 75 hours/​week. I was hosting a holiday party for family and friends last Friday night and realized that, realistically, I would not have time to properly clean my apartment for such an occasion in light of everything else I had to do. So I contacted Kevin shortly after 10pm on Thursday night. He promptly responded and said that he and his wife, Gladys, would be at my house by 3pm the next day and would be finished cleaning by 6pm. I was so relieved to have found someone to help me as it took a huge burden off of my shoulders. I gave him my address and thus our appointment, his HIS words, was «confirmed.» The next day, I texted Kevin around 2pm to give him some tips for finding my apartment since it can often be confusing for new visitors. He didn’t respond. I didn’t think much of it until 3:30pm when I still had not heard from him. Up until this point, I had given him the benefit of the doubt since traffic in L.A. can be a disaster on Friday afternoons. However, seeing as how our appointment was scheduled for 3:00pm, 30 minutes is quite a long time to make somebody wait without contacting them to let them know you are running late. So I called him. He didn’t answer. I left him a voicemail. A few minutes later, I texted him to point out that he was over half an hour late, and to ask if he was still planning on coming because I was really relying on him to help me out as he had given me his word that he would be there to do so. No response. My boyfriend, who lives with me, also tried calling him from work after 4pm. No answer. He left a message as well. By 4:30pm, I realized that I was screwed. I had not planned on cleaning an entire apartment by myself along with all of the other preparations, and my holiday party was starting in just a few short hours. Had I known he was going to leave me high and dry, I would have tried making alternate arrangements far earlier in the day. Now, it was too late.
That was 3 days ago. Kevin still has NEVER RESPONDED. He never returned my phone calls or my text messages. This is the kind of business he runs. Extremely UNPROFESSIONAL and UNRELIABLE! How hard would it have been to apologize and let me know he couldn’t make it, instead of sitting there and watching me call/​text him and flat out ignoring me?
I WOULD NEVER RECOMMEND THIS BUSINESS TO ANYONE! TAKE YOUR BUSINESS ELSEWHERE TO SOMEONE WHO DESERVES IT AND WILL TREAT YOU AS A VALUED CUSTOMER! There are plenty of great cleaning services in the Los Angeles area. Don’t waste your time with someone who, in all reality, is extremely dishonest and irresponsible. It’s only going to leave you sitting alone and stressed out in a messy house.
As cliché as it may sound, I would give this business ZERO STARS if it was only possible.

Labor for Scrapps saved the day for me when the movers I previously hired (to move one piece of furniture) no-​showed. Kevin was easy to schedule with, competitively priced and most importantly on-​time! I had my furniture moved in less than 24 hours from when I first contacted them. Will definitely keep in mind for future moves or cleaning needs.

If you are looking for a nice and pleasant person, you will find that in Kevin. If you are looking for someone who is extremely professional, timely, and follows through, then you may want to look somewhere else. I had to follow up with him when he was late, twice! Then he had to come back to finish some work, which he never did.

This company is wonderful. So good, on time, very good job. They have been available every time I have needed them and super positive to have around. I used natural cleaners and asked if they would mind if they used my products and they did not mind at all. This was really important to me. And we have a very large church, which isn’t a house, and they took it on like champs.

They do great work and really get to the details for me. We have a lot of animals so our house is always a challenge for cleaners. They’re nice to our pets. In addition they are very friendly and very professional. I would recommend them!

Great Service Very Friendly did wonders on my hardwood floors came same day truly was a blessing will continue services for now on

Kevin and his wife are amazing! They came on time and were very friendly and professional. I was amazed how white and clean my toilet and bathtub looked! I used their service to have my apartment cleaned for the next tenant and they did a great job. I will definitely use their service again. Thank you guys :)

As business owners, we are in motion constantly and don’t always have time for cleaning. We originally booked another cleaning service and were assured a cleaner would arrive at 7pm: they flaked! We contacted Scrapps as we found them online: Kevin was immediately responsive and Gladys was on the way in 20 minutes! My wife and I headed out and had a nice dinner (finally!) and returned home to find an IMMACULATE apartment.
Thank you Scrapps, you are life savers.

Great job and will definitely hire again! Kevin and his team were thorough and did a great job and left me very pleased A+++

I have to say that I seriously recommend «Labor for Scrapps». Kevin and team did a beautiful job getting my place cleaned and in order! I can find some clarity now in my 2 bedroom condo. IF you like Friendly, Trustworthy, Professionals then this is it! I will continue to utilize there great service.

Appreciate Kevin and his female associate’s work! In less than two hours they cleaned out my one bedroom and bathroom very thoroughly considering the mess it was before. This is my second time with Kevin and I plan on calling him for further assistance. I like the way they vacuumed the apartment, not leaving any streaks or trails. Clean dishes and trash taken out, overall I am very happy with their work!