LensCrafters

Fast, free repairs with great customer service. I’ve gotten my sun glasses repaired here multiple times and they’re always fixed within 15 minutes (they also clean and tighten everything!).
Michael was especially helpful during my last visit. I’d definitely recommend this location to anyone!

I am amazed. I got two pairs of glasses in under 12 hours and they were perfect. I brought my prescription in from my eye doctor in Westwood (where glasses cost 2x for the exact same thing and take two weeks!)
I had two pairs of Ray-​Bans for under $ 450, including prescription sunglasses. The whole thing took less than 20 mins.
Great service from very friendly staff.

After accidentally annihilating my frames I visited LensCrafters and Mark O. remolded them for me in minutes! He advised me that they might need a little further tweaking and suggested that I try wearing them for a few days. I did, and I concluded that I they did need a little tightening, so back to LensCrafters I went. Hudson W. was warm and welcoming, and greeted me with a great big smile! I explained what had happened, and Hudson couldn’t have been more eager to help! He grabbed the appropriate tool and went to work on my frames. While he was working on them, he was oh-​so-​friendly, and he was funny to boot! Who knew that a trip to LensCrafters could be such a good time! Within minutes Hudson was done with my frames, and asked me to try them. I could tell right away that they were absolutely perfect! Job well done! And so again, a great big thank you to LensCrafters, and an even bigger thank you to Hudson!

It was like pulling teeth to get help here. I Chose the frame etc. with no help, knew what lenses I wanted, had all info ready to process. Still the sales person seemed put out. When we went to pick up the glasses, they handed my son the glasses in the case, with a paper and rubber band around it. It was as if I was buying a pair of dime store reading glasses. I had to get my son to try it on and see if it needed adjustment etc. They made no attempt to see if they fit etc.

I decided I wanted to get a new pair of eyeglasses so I could use my current ones as a backup. I tried the Santa Monica Lenscrafters but they didn’t have any frames that interested me. The Lenscrafters on Pico Blvd was a whole different story. I had about 7 – 8 frames that I was deliberating over and I was lucky enough to have Mark, the General Manager, help me narrow the decision down to two frames. He then took front and side pictures with me wearing the glasses so I could compare the two. It was a tough call but I ended up with the frames he favored and I’m excited on this bolder look! I’d definitely go back for Mark’s expertise in style when I’m in the market for new glasses!

Fixed my broken glasses for free. It wasn’t serious damage and it was just the cord holding the lens, but it was nice that it was free.

Returning to this location for an eye exam was a HUGE mistake.
When confirming the appointment the gentleman I spoke to was rude and tried to rush me off the phone without answering any of my questions. The ONLY reason I confirmed the appointment was because I had been happy seeing Dr. Fleming for the past few years, and I was assured that the appointment was scheduled with her.
Just a side note, I do not appreciate the fact that this location made the appointment for me instead of just sending me a reminder that it was time for an eye exam. I am not a fan of this practice.
I show up yesterday, and there’s a sign on the door that this location has been convicted of overcharging customers (see photo). Should have left right then and there! But no silly me I soldiered on. They did not even inform me that I would not be seeing Dr. Fleming! I understand things change, but a customer should always be informed of any changes!
Long story short, I will NEVER return to this location.
This was my experience last year (which thankfully I had saved, but never posted until now):
2 Stars
The doctors I’ve seen here are very good. Dr. Fleming answered all of my questions and went above and beyond to make me feel comfortable. The staff however is unable to answer questions regarding their own policy and often rude. It is frustrating to wait around only to have a staff member cop an attitude when she could not answer my questions.

Dr Flemming is the warmest, friendliest most knowledgeable eye doctor there is! I recommend everyone to see her, you will not regret it!
She helped me find contacts for my very tricky eye problem I’ve had since I was a kid but been ignoring until I found her! I’m very happy I found her, and that I can finally see clear!

Excellent service!!! I had several issues with my glasses and contacts and they have been extremely patient and helpful. They never stopped till I was completely satisfied. Dr. Yaz and Dr. Fleming are the best eye doctors I ever had. Zoreh and Michael helped me a lot making the right choices for my glass frames and contacts. Extremely happy!!! Thanks a lot!!!

A few weeks back I brought my glasses in after running them over in my car which turned them into a Swedish Pancake, you know, the thin ones. Anyway, the Lab Manager «Dago» at the store worked his magic and now my glasses are good as new, except for the dog bites.
Their new store is very nice and the feel is quite a bit more upscale in the past. While I can’t say every experience starts off as perfect, I can say they will always follow-​up, do the right thing and make it right. It is comforting to have a place to go to that really cares about you.

EXPENSIVE! Even with there advertised «deals» they are still pricey. They wanted just about $ 400 dollars to put my slightly nearsighted RX in my own simple plastic frame. Really??? Insane!
I’ll seek elsewhere.

They moved to a new location and it’s looks really modern plus clean! Must be new mgmt because they had excellent service when I went. Zen, supervisor, got me what I needed with no pressure on buying.

I had a great experience here. This is for an eye and contact exam, follow-​up, and ordering contact lenses.
First off, if you have a AAA membership, then it’s 30% off the exam and 10−15% off of products.
And yes the wait was a bit longer than some places, but I was super late for the follow-​up and they didn’t turn me away. I’m pretty sure I messed up his lunch time and he didn’t even mention it. So if you’re trying to get in and out in less than an hour, it might be hard. They actually even asked if I was trying to do a lunch break appointment over the phone, so at least they are aware of this.
Dr. Landig was so nice. Never have I had an optometrist take so much time with me in answering questions. I told him my eyes were dry from contacts and he recommended I try dailies instead of my two-​weeks. He was the first to mention the increase in price, so I knew he wasn’t about up selling me. He also told me about an alternative to Lasik called Visian ICL. He explained to me what astigmatism was and what the retinal scan really looks for. Basically, I just felt he was there to inform me and treat me and it was not at all about making sales or having a revolving door of customers.
The exam was very thorough too and he pointed out my current glasses prescription was off. I had went to a super cheap optometrist before and he was all about volume and thus didn’t provide an accurate prescription with his rushed exam. (Someone who advertises $ 39 eye exams)
So Dr. Landig gave me some daily samples to try out and we scheduled a follow-​up appointment. Turns out, I’m not that into daily contacts and he was totally cool with it. Then he showed me a new way to clean my lenses that could help with my dry eyes. He even gave me a bottle of solution to take home with me.
So I had intended to just take my prescriptions and buy contacts and glasses cheaply online. But I felt so nice that I wanted to purchase the contacts there. I was thinking it would be like at least 30 bucks more for a year’s supply of contacts at Lens Crafters, but it was actually cheaper! I was freaking shocked. Like I was like, «Did you order me 6 months?» But the lady who helped me was so cool and worked in all the discounts she could and it was like $ 70 dollars cheaper than 1−800-Contacts. This is before any of the rebates.
I will admit their glasses are expensive. So are their lenses. I’m buying mine online. Their frames are all mostly name brand, so that’s why they are expensive. You can bring in your own frame if you want and they can put lenses into them.
I had no trouble receiving my prescriptions either. I read some places try to make you buy products with them. This was not the case.
The two times I’d been there, I noticed that all of the sales people were friendly and weren’t trying to bug people who were just browsing around.
The woman who helped me was an older Persian (I think) woman with glasses. Super nice.
I’m gonna to move across town soon, but I’ll probably be coming back if Dr. Landig is still there.

Just spent 15 minutes walking around the mall, asking a security guard, going on Unilocal,looking At the mall map all of which pointed me to a location that no longer exists, and apparently hasn’t for a while. Update your info!!!
Btw. They are no longer in the mall, but across the street by an Italian restaurant

I went here before they renovated and moved across the street from the mall. During that time the service was pretty poor and the staff seemed pretty busy all the time. They kept on having me wait, redirect me to different individuals.
Came here when it was moved across the street. Now the place looks much better but that is not the reason for my five stars. The workplace seemed much more friendly, staff seemed very much open to talking and treating customers right. Everyone knew what to do and most importantly, I got my glasses fixed. They did a very good job with the right service.
It seems the reviews reflect prior management but it seems that everything is all well taken care of, seriously it’s like a new business so don’t be off put by the number of stars at the moment.

After almost 1 month my glasses are not ready yet. Lenscrafters did not received the frames because they never ordered them. They forgot to order the frames, and just forgot about my order. I’m really tempted to do a charge back in my credit card. I said that I wanted to cancel the order, the attendant said OK. Really OK? Not even attempting to negotiate or apologize for the delay? Who trains the staff here? Who is in charge? J
Update.
Manager was cool and worked out the issue. THANK YOU.

I’m not quite sure why all the hate. I’ve never had most of these horrible experiences. My last appt got me in within 12 mins and everyone was nice enough. Now, you should definitely allot more than an hour for an appt and no one seemed to LOVE their job, but it’s always been «fine» when I come here. If you can’t find an optometrist, eh come here.

Christine Haskell is the general manager that is a title well deserved. She’s informative, kind and well spoken and friendly. Acknowledges all the customers that were at the westside pavillion LensCrafters location.
Come on people why still only 2.5 stars? Unilocal this store. They deserve 5 stars.

I would give negative stars if I could.
I was in the mall where this LC is located when i felt my contacts bothering, very uncomfortable. i rushed into the LensCrafters, paid for a box of contacts. After paying for them they say these contacts are not in stock so they provide me with a trial pair.
8 days later, today, i call in asking if my order has arrived. The assistant places me on hold for 5 minutes, comes back and says they are not in and it usually takes 2 weeks. I was told they’d be in the store in less than 1 week. I ask him to allow me to speak to the manager. He places me on hold then comes back to say «Oh yes we do have them in stock.»
I only write reviews for exceptionally great customer services or exceptionally BAD service, and you can guess which this is. HORRIBLE! do not give your business to this branch which obviously does not care about the level of customer service they give to us.
Cynthia

I came in here to get one nose pad on my eyeglass frame fixed because it kept falling off. I called ahead to make sure they did this type of service. I didn’t buy my eyeglasses here but the man who helped me didn’t ask or care. About 5 minutes later, he returned and had replaced both clear nose pads with new ones for free. With so much competition, service is key for one’s business. I was very pleased with the service here.
The location is great too, being in the West Side Pavilion and next to a street entrance.