Leonarda Alexander, DDS

This is first time I have dental insurance and I asked doctor Leonarda Alexander for an estimate, then she gave me 2 prices, I asked for the last price and she was very rude to me and she said it is illegal to give price to non costumers.
I said to her this is my first time here and trying to be her costumer and she already did something illegal already giving me some prices then…
I just said: I did not know it was illegal ask for prices… sorry. And I left intermediately.
She was OK at the beginning and at the end not so friendly.

This was the worst dental experience I have ever encountered. I arrived 10 minutes early and the office was closed. I called the number listed on the outside of the building and the woman who answered rudely exclaimed «I’m running errands. I will be there in 10 – 15 minutes». This was the first sign that I should have run. However, Livingsocial told me they would not give me a refund. Once she finally arrived there were no apologies and she was extremely rude throughout the entire visit. She asked if I knew her friend and if I was his daughter. Weird. The office itself was very dirty from the floor to the chair to the torn up poster on the wall. She didn’t do x-​rays as stated in the voucher because my teeth «looked healthy». OKAY. She proceeded to inform me that I had two cavities forming. This shocked me because I never had a cavity in my life. I began to cry and instead of consoling me she abruptly asked «what’s wrong?» «I’ve never had a cavity in my life» «well, you have one now». This isn’t the type of care I am used to at the dentist’s office. To make matters worse she cut my tongue while she was doing the cleaning! I am in immense pain currently. DO NOT GO HERE.

I just read the previous review blasting Dr Alexander and it’s completely misrepresentative of this dentist. While it’s true she has no problems telling you what is needed to ensure less problems, she does not do so in a negative way. I use to smoke and would HATE going to dentists because every single dentist I had went to would make me feel horrible and ashamed (for the tarter buildup, the staining, etc). Dr Alexander has never done that. She has got on me for not flossy enough but HONESTLY I wasn’t doing enough. She says things so I will save money so I don’t have HUGE dental bills later since I have no insurance either. This dentist has a big heart and has helped me and another family member by breaking the cost of procedures into payments. Once I couldn’t afford a procedure (root canal and crown) and she knew I was trustworthy and I made arrangements to come in weekly to make payments until I was caught up. This lady does excellent work as well. I needed a root canal and the filament was off by 1 mm, she took it out and started everything over to ensure their wasn’t a single space where infection could start. A lot of dentists would of let that go but this Dr made sure her work was done right! This meant more expense for her, more time in the office, more time doing another x-​ray and more everything. She did this to ensure the job was done correctly so the tooth lasts a long time. While she may have just a «modest» office, her work is Top of the Line and that should be enough for anyone! OH and one more thing, she even stayed open late multiple times for my mother due to my mom’s work schedule, not many offices would do this!

Ok, so you may think I’m over-​exaggerating with the rating, right? I mean, a dental experience can always leave someone feeling uneasy, right? WRONG! For the record, I have never once in my life ever had a bad experience with a dentist. I moved to Los Angeles about two years ago and I am currently without health insurance. So, I opted to purchase a GroupOn through Right Dental Group. Dr. Alexander was listed as one the doctor’s nearest to me. She’s also opened on Saturdays which gave me more motivation to use her. (Side note: I could no longer find her link through the Right Dental Group website) So, as soon as I enter the modest dentist office for my cleaning and X-​Rays I notice that Dr. Alexander is currently working on another patient… In the dental chair… The only one in the office… and it’s a mere 5 – 6 feet behind the reception desk with absolutely no partition. I believe this is a violation of HIPAA. To add insult to that injury, Dr. Alexander has the absolute worst bedside manner I’ve ever encountered. She ridiculed me for taking so long in between dental visits, behaved disgustedly stating that I don’t floss (when I told her I floss twice a day she literally scoffed and told me, «Well, not good enough.») and she said that I may need a root canal and proceeded to say this verbatim: «See, this is what happens. You ignore the pain (I felt none) and you ignore the problem. It just gets worse and worse and then it becomes a larger issue. This is why you can’t avoid the problem. It’s all on you.» It was at this point I told her for third time and a bit more angrily that I do not have insurance! She then rolled her eyes. Also, she and her technician carried on conversation during my cleaning in their native tongue. Now, I’m not the type who gets paranoid when people speak in other languages around me but this was most certainly a situation where I found that behavior inappropriate. Oh, and in lieu of inappropriate behavior the waiting room, which I wasn’t even a full ten feet away from, was full. This doctor embarrassed and ridiculed me within earshot of complete strangers. I also want to add that the patient before me was all prepared to pay with her credit card. And why not considering it was listed as an acceptable form of payment on the paperwork. Nope, she was told cash and check only. This dentist is hot mess and I would not recommend her to ANYONE!