Lili’s Beverly Hills

worst customer service ever. i felt like i was shopping in downtown la through the alleys. this is for the arcadia store but the middle aged persian woman she went crazy. i was on the phone discussing what dresses or colors i should wear to my bridal shower. i guess she didn’t want me on the phone in the store wtf because she approched me telling me there was no reception. then she kept following me inturupting me i kindly told her give me a little second so i can hang up and pointed at the dress i wanted. then she yelled at me and called me rude and went to turn on the radio blasting. what a crazy lady! coensidently i had come on a job post at fidm for an assistant manager for $ 10??. figures no one with an expensive education will want to work for penies. seriously if the owner wants quality workers invest$$$ because no one is going to want to come in your store with that service. every time i walk by the girls look so sloppy. i swear this stores service is like the service you come accross in downtown la at the mom and pop shops. this store honestly does not fit the santa anita mall demographics. i would rather go shop at nordstrom and bebe were the service is classy. i’ve worked in retail and if a customer is on their phone i let them carry on and glance at them to let them know i’m available if they need me. this middle age lady is classless and rude. its not like she was trying to fight a commission sale with no one else in the store.

The styles at this store are better than any other dress shop ive been to ! I fell in love with a dress two years ago but could purchase it because if how expensive it was. I came back just last week to look for a dress for a wedding i was attending and Mariam helped me (loved her, she had the best customer service and was soooo helpful) and i found a few dresses, but they were still a bit pricey. With that said, i give them four stars because the style and employees are amazing but i wish the price was lower :(

This place was a joke. Whoever was working today was trying to hustle me with a dress that was cheap looking and considered an «orange colored dress» as ivory. Please! I’m not stupid. Good luck with your cheap dresses and the way you try to hustle. I wouldn’t buy your dresses for $ 50.

Buyer beware! I should’ve read the reviews before actually purchasing anything from this place.
Went in on a Friday to buy a bridesmaid dress for a friends wedding, and of course the dress/​size I wanted was not in stock. Before actually purchasing I had the saleswoman call the owner to ensure it would be there within two business days. He promised it would and told her to tell me not to worry. Monday afternoon I get a call from the owner, who is very rude and disrespectful, telling me the dress would not be available for 3 weeks! He then proceeds to tell me he’ll «do me a favor» and pay for alterations on the dress that is the store sample. The same store sample that has torn lace in multiple areas, is dirty, and is too big. When I tell him I’m not paying the same price for a used dress as a new dress, he then gets an even bigger attitude and tells me that I need to realize he is doing me a favor, and that I will be saving on alterations. Never once did he apologize for making a promise that he couldn’t deliver on. I asked for a refund, but we will see if it goes through.
This place is a joke, they tell you what you want to hear to get the sale and don’t deliver. Horrible customer service, and if you deal with the arrogant owner, don’t buy into his bs.

Much like previous comments. My sister ordered a dress for her engagement and it didn’t show up on time. The folks seem nice enough… However, make sure to only purchase something they have in the store and do not order a dress! Also, I was told we should have haggled (apparently that’s common and expected in that store).
I can’t imagine myself, sisters, or anyone I know shopping at that store again in the near future.

I love this store! I always shop there when I have a special occasion! The customer service they provide is excellent! They are warm, friendly and very accommodating! They have the most amazing dresses for special events and they have a great tailor that can make special adjustments if needed!

Two stars only! One star for the beautiful dresses they have and the second star for me saving my money on time before I purchased an evening gown from them!
I had been looking for a dress for my niece’s wedding. The customer service is not so excellent but they helped me chose a few dresses to try on. I felt like their dresses are a bit over priced! I was at the point where I was giving up and just wanted to leave home with a dress.
I got the idea to search for the dress online. To my surprise, I found it on the Nordstrom’s website for a lower price!!! ($ 148 saved!)
I’m a spender but it’s best to spend in a smart way!

Worst store in the world and absolute worst customer service. The workers here and so beyond unprofessional nobody knows how to help you. Their rude as ever and can barely speak English. I ordered a dress from them and was told it was going to arrive in a week when it took about 5 weeks then when I called them they said «oh ya we have it» they didn’t even have the decency to call me themselves. And the worst part is they overcharged me for my dress as well the same dress I from them was 600 $ when Bloomingdales was selling it for 490 $ TALK ABOUT A RIP OFF. I will NEVER go back here again.

I absolutely love this store!!! I’ve purchased two gowns here and they are exquisite. I purchased one two years ago for a red carpet event and I actually purchased my wedding dress here last week. The ladies are phenomenal at picking out gowns that will suit any body type and are so patient. They know every dress that will be worn at your red carpet event so no one shows up in the same dress. The gowns are high quality and very elegant. I will buy all my evening wear here!!!

Scam!
My wife was looking for a dress for my brothers wedding and found something that she liked only it was not in stock and the owner told her that she could have it a couple of days before the wedding
Well guess what they didn’t get the dress and waited till the day of the wedding to let us know!
The only thing they said was sorry we tried!!!
We tried?

One word Snobs! Beautiful dresses though was ready to buy something there but no one paid attn to me. I asked the girl working there (with heavy eyeliner) for a size, she looked at me like I was a piece of nothing! Hope they are nicer to others than they were to me.