Lucy’s Auto Center

There’s a reason why they’re always packed because they do good work!!! Excellent customer service and very thorough. I highly recommend this service center.

Great experience — fast, pleasant, reasonably priced service. Highly recommended.
The owner was wonderfully pleasant and cheerful to deal with, and stayed after hours to return my car to me the day I dropped it off. This is the first time I have used this shop, but I will certainly return here any time I need auto service in the future.

Opening hours is misleading and the service was subpar. Let me explain.
I checked on Unilocal and was pleasantly surprised that this shop opened at 7:30 am. I have to be at l work by 9 am so this was perfect. Unfortunately, I got there promptly at 7:30 only to learn that the garage isn’t open until 8 am. Very misleading.
To be fair, the gentleman at the front desk was friendly and nice. He promised that someone would work on my car as soon as the garage doors were opened. Well, the garage doors opened at 7:40 and I was still waiting for help at 7:55, even though I was the only customer.
My recommendation to the owners are (1) be accurate about your operating hours; and (2) understand that your customers’ time is valuable.

Lucy’s is a wonderful, honest establishment. I went in with an estimate from another auto shop, and immediately Lucy’s was like «NO WAY!» Though the prices was the same in the end, they did double the work on my car and walked me through what needed to be fixed. i appreciated their honesty a lot. do recommend!

Lucy’s Auto Parts has been a really nice business until an incident happened and things went downhill. On January 4^th, 2016 we dropped off my vehicle for fuel injectors to be changed. The next day, we receive a call that there has been an accident and the engine was destroyed. The shop tells us to rent a car and they’ll get their insurance on the case. 3 weeks later, still no news so we contact our insurance to see what they can do. After our insurance investigates, it turns out Lucy’s Auto Parts is claiming they have no responsibility in the incident and it’s up to our insurance to pay. The owner of the shop insulted me and threatened to call the cops when I went to the shop to simply ask why the shop doesn’t want to take responsibility for what happened, especially that they admitted it in the first place. I am now obliged to file a lawsuit to get the rental car paid and sort this out.
Accidents do happen, of course. But the way this matter has been treated so far (because it’s not over!) is unacceptable and shameful. I would stay away from this shop. Not because of the quality of the service provided, but because of how a simple incident that could have been settled in a matter of days is turning out to be a complex legal case. STAY AWAY from this shop!

Time is money. Regular customers have other choices. Service is not what it use to be.
Called to get a tuneup and was told that I can bring in the car right away, there is no wait. So setup childcare to watch my kid for few hours. Confirmed the time with service person when I left on when the car would be finished. Called up 5 minutes before they assured me that the car would be finished. Find out they haven’t even touch the car. I use to come here awhile back but appears that there service is not what it use to be. Very unhappy. I ended picking up the car without service. Advice to owner, if you tell customers something than you should stand by your word, don’t deliver empty promises that does not meet customer expectations, otherwise there are other service stations that can take your business.

I came there to get 1 tire patched where a small tack punctured through. It took 2 hours and 3 tries to get it right. Avo did the first 2 times and completely failed at patching the hole. Additionally he tried to tell me my tires had only 30% tread left. Um. it’s got 8000 miles on it and they’re all seasons not soft summer tires. It has about 90% tread life left. Nice of him to try and suggest I buy a new tire.
On top of that they scratched my wheel and when I pointed it out he copped an attitude with me.
It’s amateur hour there.

I’ve been meaning to write this review for months! About a year ago, I popped a flat on Pico and was lucky enough to be right down the street from Lucy’s, and they’ve been my mechanics ever since! They are seriously awesome. Back home, I would usually ask my father for car advice and fixes, and this place definitely treated me with the same care and concern as my family. And they are ALWAYS up front about price, my bill has never gone over their quote even if it took more time/​labor than originally thought, and they never try to hard sell me on anything.
But I think the best thing is their willingness to talk through anything that’s wrong with my car.
They are an amazing family run business and I couldn’t recommend them more! And honestly, if you’re a woman looking for a great mechanic, Lucy’s is for you.

Lucy was a serious GOD SEND! Im not religious but she seriously made loosing my car as painless as possible. Not only did she not charge me a dime for finding out what was wrong with the car, (Even though she had already changed my coil and spark plugs), she advised me to not put any more money on my little junker. I don’t know of any other mechanic that would do this. I went to Lucy’s because of the great reviews and she went above and beyond exceeding my expectations. This woman will go out of her way to help you, no joke! She even let me keep my car there until the junk yard could pick it up.
This has been my first ever review for anything and probably my last. I’m a busy gal and I am not the type of person to write reviews but this is seriously the least I can do for Lucy and her business. I wish more mechanic spots were like this. Thanks for being an amazing individual and making a horrible situation into one that was a little more bearable! Thanks lucy! :D

I have been going to lucy’s for a good while, and every single time is a great experience. Honest, friendly and courteous. From the Owner, Office staff and gentlemen doing the services, …excellent service. My drive from Glendale to this shop is worth it.

Unfortunately, my steering fluid problem wasn’t fixed. It appears that after replacing the pump and getting new steering fluid, 3 months later my car was experiencing the same troubles. *eyeroll* My experience and money went to them, yet they didn’t merit my confidence. I’m very annoyed and very reluctant to see them again.
It’s unfortunate because I really did enjoy my interaction with the person in the office. He seemed like a very honest guy. Maybe that still stands, but the work done didn’t repair my car issues.

Had a really great experience at Lucy’s this weekend. I needed two tires replaced and had a broken side view mirror. Now I have an old car and I really didn’t want to spend a ton of money fixing it. Another dealer told me it would be close to 600 $ for that side mirror. But the guys at Lucy’s were great and helped me get a quick fix with a much more affordable rate. They were also kind enough to explain to me how to check for tire issues.
They are a family run business (Lucy is actually the name of the owner’s daughter) and are fair priced and trust worthy, rare traits in LA. Highly recommend them.

I brought my Mini Cooper here two days ago on a tow truck because it didn’t start — and Lucy’s replaced the starter for a great price and took such good care of me! Lucy is so nice and knowledgeable, and was great about updating me on the status of my car. I have brought my mini here before for a standard oil change/​new tire and this experience has really cemented their amazing reputation for me. I come from a small town where my family has gone to the same mechanic for years, and I feel just as confident taking my mini to Lucy’s.

A few months back I needed an oil change and choose Lucy’s because of the positive Unilocal reviews. The sales person tried to sell some unnecessary servicing, which made me a little uneasy at the time. Instinctively I choose not to return. Recently I found out when changing my oil again that when Lucy’s changed my oil that they tightened the oil filter so tightly that not one but two parts cracked. Together the repairs cost me nearly a hundred bucks.
This is the first negative review that I’ve written on Unilocal.I’d really prefer not to, but in this case, I’m not just talking about a bad meal but really bad service that may end up costing customers real money.

Sketchy. I’ve taken my car here a few times over the years for engine work and a new battery — and always come away with a bad feeling. I don’t KNOW if they overcharged me, but either way their customer service leaves a lot to be desired. They do a poor job of telling you exactly what they’re doing to your car, and occasionally just go ahead and do things without telling you, and then charge you for it. On not one but two separate occasions I’ve been waiting around in their office and overheard the owner having a loud YELLING match over the phone before screaming an ultimatum and slamming his phone down.
Bad service. Questionable business. I’d suggest taking your car elsewhere.

DO NOT GO HERE!!! Had been a customer for about 2 years. I visited this mechanic about 5 – 7 times getting various services. One of which was an entire new set of tires. Two years later my tires are completely worn on the front. I don’t know a lot about cars and didn’t have them rotated any of the times I visited. He tells me this is one of the reasons why they are bad. Also because they are cheap tires. I asked why would
You sell me them? He replies because that’s probably what you chose at the time. What?!? I ask why didn’t you tell me to rotate them the handful of times I’ve been here? He says it’s not his job to do so. Again… what??? What’s the point of trusting and patronizing a garage if you are not going to look out for your customers? Then he looked up my paper work and realized he marked down the wrong brand of tire on my invoice. Then he accuses me of replacing the tire at another shop. Finally I ask him what tires he has that I could buy to replace? He doesn’t like my tone and says I can leave. So I did. I have never been treated so rudely. The man is a fraud and crook. I will NEVER come here again!!! Please be ware of the tire deals he has, he uses cheap, bad tires. I called another place that sells tires and they told me, their economy tires last up to five years and 70K miles. I should not have to replace my tires every two years!!! he was defensive, angry and lied to my face about what he sold me!
HE IS A THIEF AND VERY RUDE!!!

I’m a beginner driver and I dont know much about cars so after reading all the positive reviews here I took my car to Lucy’s when my check engine light turned on. It seemed like a legit place.
So I bring my car, old bald man ask me a couple of questions about the car and it becomes clear I dont know jack. He says he’ll call me back with the diagnostics and an estimate. 30 minutes later, he calls, says it will cost about $ 850 to fix it. I tell him I can’t afford to fix it all at once so what needs the most urgent care. He says I need to change my spark plugs and two coils. He says that’ll be $ 375, I tell him I only have $ 330 cash and he seemed real eager to take it which threw me off a bit but I thought nothing of it. I say ok. Deal.
Later on when I get home I look at the receipt and I feel a bit skeptical about the price so I researched the price of the items and it didn’t add up. He charged me $ 126 per coil. Denso coils, which I found to be no more than $ 80 per coil, anywhere! Online or in-​store.
Needless to say I felt very disappointed and angry. I do not recommend this place to anyone.

The best shop around. Honesty is key in reliable customer service and these have to be the most honest mechanics. I took my mazda to discount tire on pico and they tried to tell me things were wrong with my car that really werent. If you are looking for a place to trust with good prices, dont go anywhere else but Lucy’s.

You would literally have to be stupid to not take your car here. THEY ARE HANDS DOWN THE BEST AND MOST HONEST AUTO SHOP EVER.
My dad was a used car dealer for 30 years and it’s unfortunate to discover Lucy’s after he switched businesses, because I have known SEVERAL horrible auto shops, and I will never ever go anywhere but Lucy’s again.
Aside from being the most honest shop, with the most straightforward owners/​employees, they are also super kind and patient people, and you don’t often run into people of this caliber.
Bullet points:
–Bought new tires through them and they installed and did an alignment for an AMAZING price that was hundreds of dollars cheaper than anywhere else would have given me.
–Then i got a flat and they filled and checked the tire for me for free
–Then my car broke down at 4:57pm right before closing and Lucy STAYED AT THE SHOP AND WAITED FOR ME TO ARRIVE WITH AAA FOR TWO HOURS UNTIL I GOT THERE (like WHAT?! Who does that!!!)
–Then they broke down the prices into priority groups of what needed to be done ASAP and what could wait and gave me quotes for both, and both quotes were absolutely astonishingly honest for what needed to be done. (Again, when do you have a shop that isn’t trying to squeeze every nickel out of you???)
–Then they spent hours trying to run my boyfriend’s credit and both of ours together, and exhausting option after option to try to get us the cheapest and easiest payment plans to help us with the repairs.
–Then every time it needed something they ordered it right away, and offered a discount to add on repairs, and offered me rides to and from my house or to get me an über (again — WHAT?!), etc etc etc…
–Even with my horrible repairs, the car was done in less than a week. And they are THOROUGH. My bf does some of his own mechanic work and they double and triple check every single thing for you because you can tell that they ENJOY this business and what they do and truly CARE about making sure your car runs.
I seriously could go on, but no need. They are amazing. Never go anywhere else. I know I never ever will.
THANK YOU LUCY!!!

This review is long over due. After I got a oil change here and then a month and half later my car over heated! I mean it was smoking out of my hood!
So I checked the oil stick and it hold absolutely no oil on it and my car had no coolant in the radiator either! So I put a quart of oil and some coolant and water in my car. Then it was fine. So my first thought was that I had a leak. But how can my car run fine for two months after that?!
So I checked my car at my usual place and they said there was NOTHING wrong with my car!
I honestly think they didn’t put enough oil in my car.
Never trusting this place again.