Marshalls

Who doesn’t love Marshall’s? Compared to Ross it’s usually pretty well organized and higher quality stuff, tho it means better brands = bigger price tags. I come here for a lot of things — beauty products, clothes, gifts, men’s wear, etc. Love that parking here is free and it’s near my eye brow place and fave lunch sushi spot. Also close to Little Osaka and Olympic and Sawtelle. I wish the parking structure was bigger. This store is a good size.

Worst service ever. 10 people in line and 2 cashiers on a Friday. Employees more concerned about go backs than helping customers. Absurd

Save every receipt ever.
I bought a jacket and later found it had a permanent stain which I had not seen on the Jacket. It was clearly not ever worn and Tags still attached. But No receipt. They refused the return.
If you have an item that is defective or tears or breaks, you will be Screwed.

This Marshall’s is within walking distance of my job, which helps, or actually hurts my wallet sometimes. They have a good selection. The store is clean and organized. The check-​out lines can be long, but the cashiers are fast. The shoe section, home goods section, ladies and men’s sections are good, but the kid’s section is lacking.

I do give the store and staff 3.5 stars but I’m giving them 2 stars for their baking product (pic included)…since I never had a chance to use it and it already became rusted just from washing the item. I did buy it quite a while ago and finally got my kitchen all organized with my baking and cooking supplies. I do love to cook and bake!
But I do not expect an item to go all RUSTY after one wash.
But I know now, you get what you pay for. even for cooking items! }: }: Plus, the manager would not give me back my money even with a Marshall’s tag still on it.(no receipt) & like I stated I had purchased it quite a while ago… So, I will stick to Sur la Table, Le Creuset, Cuisinart, etc. for kitchen item in the future!

Packed during the weekend. Located in the plaza with and Starbucks. This place is not the biggest marshalls location but it is crowded. Handbag section was very limited and messy. A lot bags have these chords on them so you can fully remove them from the rack. Lots of bags were tangled up. Kind of annoying. Parking structure gets really full so you may have to circle around a while.

Just attempted to return a black leather pair of Frye Brand sandals that broke on the 4^th wearing. Abraham, a manager, said that because I didn’t keep my receipt that I could take them to a shoe repair. Upon insisting that a $ 79.99 pair of sandals shouldn’t break after 3 wearings, he tried calling one store, and when they didn’t have them in stock, he said he couldn’t help me any further. $ 79.99 wasn’t even a true savings… I guess I should have gone to Bloomingdales… certainly won’t go to Marshall’s again!!!

Think twice before you purchase any item from this location. Your service will be based on not whether you can pay for item but your race. Last night, I tried to return two items. For one item, I had the receipt but no price tag. I had no trouble returning this item, even though the item wasn’t clearly listed on the receipt and the female associate did not manually verify the price on the computer system. She just accepted the price I gave her.
The second item, I did not have a receipt nor a price tag on it. I had contacted the store about their return policy and was told without a receipt I could return the dress for store credit. The dress was not damaged nor worn. However, when I approached the associate at register 5, she stated that I could not return the item. I questioned her response because I had received conflicting information twice previously. She then referred my situation to the evening manager and returned with the same response, no. I would have to take my item with me.
I was perfectly fine with that answer until I read the bottom of the Marshall’s receipt. Without a receipt, I could receive store credit. Both the evening manager and the associate chose to mislead me with information. I can only assume the manager didn’t want this item on her inventory list since it had recently sold out. I had purchased the item on March 22 and was returning it on April 3. The associate did acknowledge the item was sold at that location.
When I reapproached the front registers with a new purchase, I was «fortunate» to be sent to the evening manager’s register. She asked me how my shopping experience was at Marshalls. I responded with, please provide me with your district manager’s name and number. Apparently, she was the head of the store and I wanted to make sure as head of the store, customers were provided accurate information.
While the manager was away searching for the district manager’s contact information, I happened to be listening to the transaction happening at the register next to me. The customer was also trying to return a clothing item without a price tag and a receipt. I figured she would also be turned down in the same manner. However, this did not happen. Instead, the associate did not question the customer’s return. Nor did the assoicate ask guidance from the evening manager. The only difference was a shared language between the customer and associate. And in the end, somehow the customer had no issues. From my experience, I could only assume discrimination based on race. How is one customer able to return an item without a receipt or tags and not another. This associate was also present when the previous associate had asked the manager about my return. Could it be that I didn’t share the same racial background? I was willing to provide information of when the item was purchased, what other items were purchsed on the receipt, the total amount spent on my credit card, etc.
When the manager returned with the number and name, I decided I would confront her on the return policy. it was funny to see how she changed her mind about the return policy after I was able to show her the policy stated on a different marshalls receipt.
After I left the store, I left a voicemail on the district manager’s line. Note, the manager could not even provide me with the correct name of her district manager. She gave me a female name and the voicemail belonged to a male district manager. I have yet to receive a response from this district manager. I have also sent a message via the corporate website. I have yet to hear a response from the corporate office.
To mislead and judge customers based on race or any other factor is not a good business practice. I was appalled by the actions of these employees. I hope this isn’t a reflection of all Marshall’s employees or the company because I wouldn’t want to shop at a store that condones these types of actions nor would i recommend others.

Great customer service! Staff was super friendly to me which is always a plus! Lots of home goods I could of gone broke from the great selection of dinner ware! Also free 2hr parking garage:)

I have been shopping at Marshall’s since the 90’s because the store has always had great prices of quality merchandise. Since then I’ve watch Marshall’s grow and now the store has more fantastic designer clothing, shoes, art, linens… I can go on and on!
Marshall’s is a «one stop» department store with so much great merchandise & of course they have «THE BEST PRICES IN TOWN!»
Thank’s Marshall’s! :-)

Think twice before you get their beauty products. I was so excited when I found this GlamGlow product for $ 39.99. I was hesistant to get it because the packaging looked fake, but decided to give it a try anyway. Upon opening the container, the product was not sealed and was clearly used. It was sooooo gross inside I had to return it. I have lost my confidence in Marshalls for selling defective products. They just wrap those inferior products in a plastic sleeve, posing them as new and fooling customers. I feel so cheated and would not recommend anyone to shop there, especially the beauty section.

This Marshall’s has a good assortment of higher end name brands, unlike what I would usually expect in one! I even found Frye boots the other day. It’s not a messy disaster and you can usually find some killer deals in the clearance section. Good handbag selection. The crowd feels slightly more upscale than other Marshalls I’ve been to. Beware the «Frys Electronics-​like» checkout line which winds you through an impulse buy area of random foods (coffee, popcorn, dried fruits…) and electronic accessories. The USB power adapter I bought for my car didn’t work.

For the best candles… just a bar or two below Diptyque.

Shoes ripped after 2 days wearing and can’t take them back ?
They can’t because I was wearing them? What?

This Marshalls is very well organized. The store looks really clean and has simple but classy décor. The dressing rooms are really nice and lit up. I like the little signs next to the hangers in the dressing room, something along the lines of «definitely», «maybe», and «tomorrow». Helps you keep what you’re actually buying and what fits, etc. in order.
The staff here is really helpful. It’s also easier to find things here than at a Ross department store for example.
Great selection of active wear, got a few nice pairs of yoga pants/​gym clothes for cheap. Yay Marshalls!

For some reason I’ve decided to review these types of chain stores by the amount of items I find/​purchase at each location.
To be honest with this location I have never purchased anything.
Parking isn’t great depending on what time you shop. But the area is great for people watching and eating.

I think this is probably my favorite discount store location in LA, even though I haven’t actually purchased anything here…
I typically get a street parking spot, pop the coins in & go.
It’s pretty easy to navigate once you find the actual entrance…
It’s not very clean, but I think that’s to be expected.
I’m kinda bummed that there aren’t any other great stops nearby, so basically if you’re going here, you’re going here, only. No multitasking here.
They generally have a decent selection and most of their items are still priced as you would think. $ 12 for a non-​designer shirt… Whatevs.
Shoes… hit & miss.
I’m sure I’ll be back, and I’ll bring me HOPE that I can find something to buy! :)

Personally, I love this Marshall’s.
There’s free parking (though at peak hours, e.g. after 6 pm, good luck finding a space); the store is pretty spacious and typically well-​stocked and not too picked-​over; and They have a pretty big home department, which can offer great bargains if you have the patience to look for them (and know how to spot the clearance sticker).
True, their pricing is not always that discounted. Clothing by Free People or Laundry, for example, is not much less than the sale prices for those labels at normal department stores. But the labels sold here aren’t Ross quality, they’re a full level above that, so you can’t expect dirt-​cheap prices for diamond quality merchandise.
I’ve even spotted luxe handbag brands here, such as Michael Kors (though you tend to see models made for the outlet, rather than the ones sold at normal retail stores), Or Hany, etc. Sometimes these handbags will be discounted, either for no apparent reason (it’s been sitting on the shelf too long) or because there’s some usually minor flaw, such as a missing hang tag or scratch on the leather.
It’s funny that some Unilocal reviewers compare this Marshall’s unfavorably to TJ Maxx. In fact, they are owned by the same company, so essentially (except for store format) are the same store.
Not a huge fan of the shoe section, which reminds me too much of a DSW Warehouse (you see shelves stocked with stacks of shoe boxes with prices displayed on signs, rather than the hodgepodge of shoes on a size-​specific rack that TJ Maxx or Ross typically offers). I don’t feel like the prices are as good as they can be at TJ Maxx or Ross, but perhaps the selection is better here.
The staff «on the floor» here is less than friendly. I’ve asked for help in locating certain items and have been rebuffed on several occasions. But I guess that’s what you’d expect at a place like this.

I like this Marshalls. Here’s why:
— amazing shoe selection (seriously)
— great selection of home goods
— lots of sports apparel
— ample parking
— checkout lines move quickly
— clean restrooms
I walked away with a cute pair of sandals and sunglasses. Yay!

I actually really like this marshalls because:
A) there are pretty nice public restrooms
B) there are a LOT of shoes
C) the 2^nd cashier was really nice (1^st one I got was not. «I already clocked out — go to register #5»
I really was looking for a side table lamp for my nightstand, and saw a few lamps spread out all over the store in random places, but none of them had a price tag on them! I got frustrated searching all over.