T-Mobile

Just had the WORST experience at t mobile. Two completely useless sales people that had zero knowledge of a 16 GB iphone. They couldn’t help me back up, couldn’t explain anything about purchasing extra storage and kept saying «fuckkk I don’t know– I have 64GB». Just lost a customer and made an extremely bad impression.

Omg so I’ve been with them about nine months everything’s been good until I broke my phone and a Schurian sent me a new one I Schurian sucks ass they sent me drunk… Now foot The store on Sawtelle which is where I started my contract they just tried to charge me a grand .
Never go here…

I wanted to let you know about my most recent incredible experience here. It is on rarest occasions do I find this kind of customer service of above and beyond. The other day I ended up at the Sawtelle T Mobile store unexpectedly from my phone shutting down on me very suddenly. It was no longer effective and was right at the start of my very packed day of important business meetings and matters. I was a customer of Sprint and decided to take this opportunity to transfer to T mobile which I had been wanting to do for awhile and since my day was shot already with not being able to get ahold of anyone or knowing where I was going without a phone, I went for it. I came in the store frazzled and stressed and the staff was extremely helpful and accommodating especially the manager Edie. He was beyond helpful as he handled the situation quickly, efficiently and also brightened my spirit making me a brand new customer of TMobile!
It’s very refreshing to know people really do still care about their jobs and take pride in their work and not only in their customers but also in their staff as I could see what a great leader he was in how he addressed and worked with his staff. Indeed my whole experience at T Mobile that day made my day and turned the whole thing around.
Thank you so much Edie and staff!
Monti

I have always had problems at this location, and it seems systemic since it has happened with at least 3 sales associates here. Last time I was there the sales associate was busy screwing around on his phone while I was trying to talk to him even though he had approached me to help me. Always feels like a massive waste of time going here.

This store was on my way to run some errands when I visited it. And I have to tell you, my experience was HORRIBLE … The associates were so rude and unqualified specially an African american lady that I don’t recall her name.
I ended up paying a data plan without taking advantage of it. And the associates were like I don’t give a damn about your problem, And on the top of that, they rejected to process a refund.
Don’t Go there !!

My first trip I was locked outside of store, then when I got in as I was leaving I couldn’t not get out. You would think that would have taught me a lesson, but it didn’t and I went back a second time, because it is closer to home. Boy, was that a HUGE mistake! The gal that «helped» me treated me like I was lying to her about my cell
problems. She gave me attitude and I was sure to give it right back to her. The two guys with her didn’t say much, but at least they were a little more helpful than her.
Don’t bother going here, go to the Culver City store instead!!!

Felt compelled to write a review simply to 100% contrast everything everyone has said on here. I feel like they must’ve recently hired a bunch of new employees because literally every single person who spoke to me today was incredibly kind, helpful and understanding.
After visiting the main street T-​Mobile where I was shooed away like an annoying toddler for a problem completely to do with my phones dysfunctional software and nothing to do with myself, I decided to try again at the sawtelle location. An awesome female employee whose name started with f but that I can’t remember for the life of me fixed the problems I was having, while selvin sat on customer service forever for me trying to get my warranty honored in case the fix was only temporary. Marius and Alisha were pleasant and helpful too.
Thank you to everyone who helped me with my fiasco. Genuinely appreciate you.

Really bad experience
Do not go!
Expensive than other tmobile store!
Most rude people work in here!

Complete lack of engagement + rude service. Tried it a couple of times giving them the benefit of the doubt, bad idea. Save yourself the condescension you’ll have to listen to and go to a different location.

Worst customer service I’ve ever experienced. Went in a few weeks ago and the customer service girl had a terrible attitude that had caused me to walk out within two minutes. Figured maybe she was having a bad day, whatever. Went back yesterday, same girl, same terrible attitude. Go to the Marina location– bigger, better store and MUCH friendlier associates.

Sales associates are RUDE! Especially the one name Michael or something. Horrible.
Better go somewhere else.