Pristine Windows

The experience was great. They are extremely professional. It’s sort of a family run business because the guys that installed the windows and doors are related to the owner. JP and Norman are extremely responsive and considerate. They cover and tape up everything and clean up well after themselves. I felt like they didn’t dismiss or trivialize my concerns. They definitely looked out for us as customers as well. They didn’t install the windows for a few days because it was so windy. They were concerned about all the potential lead dust blowing around everywhere. They also patched the wall with a drywall like substance around my sliding glass door to cover my old aluminum frame because I didn’t like the way it looked had they left it. Since the installation, they’ve come out to fix a couple of issues. Sejon, the owner was quick to respond and Normal the guy in charge of installation was quick to come out! They may not be the cheapest price you’ll find for window installation, but they provide quality work. When researching windows, I mainly looked for price, reputation and safety. I wanted lead safe certified installers because I have two young kids. I got four different quotes and their prices are pretty competitive, especially when you consider quality of work, which is extremely important when you install new windows.

My downstairs neighbor in my condo building is using Pristine to replace his windows so I called to explore having my windows replaced at the same time. I had to leave several messages for them and when we finally connected the guy I spoke to was rude and dismissive. I will never give this company a dime.

I had an awful customer service experience with these people. As «certified Milgard Window Experts» I reached out to them for recommendations on my Milgard windows. Not only did they not return my voice messages left on their main line, but when I was finally able to luck out and get an actual human on the phone, I was curtly dismissed with: «we don’t offer recommendations»…the man offered no help whatsoever, and hung up.
And, they call themselves «authorized experts».
So sad. Try another «authorized» dealer… it would be impossible to find an establishment that cared less than these people.

I had 12 windows retrofitted in my home by Pristine this past week — the living room and 2 kids’ bedrooms. I chose Milgard vinyl dual pane double hung windows from the Tuscany line. The whole process was completely drama-​free. I could not imagine that the windows could be replaced without needing a paint job afterwards. John told me I might need a little touch-​up. I was skeptical. In fact, there is only very minor touch-​up to do — not even necessary. The crew from Pristine came in and got the job done and completely cleaned up in about 6 hours. They covered everything in the rooms they were working in, and put everything back when they were done. They even vacuumed. I have alarm screens on most of my windows, so I had the alarm guys here at the same time to make any necessary adjustments to the screens and magnets, and they all worked very well together. I had priced a couple of other window companies and Pristine not only had the best prices but also had great reviews on Angie’s List and Unilocal.I was very concerned that vinyl windows might look cheap — they don’t. Maybe because I did a retrofit and kept my own screens — there is literally no difference from the outside, and on the inside I think they look great. I realize that the real test of new windows is how they hold up; time will tell. But my experience with Pristine so far has been excellent, and I highly recommend them.

Absolutely a great dealer.
From beginning to end, it was an absolute pleasant experience. Recently we replaced our town home windows and doors in West L.A. Sejon answered all my questions instantly and gave me professional and honest advise. This was the first experience that we had a project done remotely. Every steps was done in a timely and professional manner. The new windows and door are looking great and it was a job well done. I definitely would not hesitate to recommend anyone to this dealer.

I highly recommend Pristine Windows for all your window and door needs. Their team did a wonderful job installing our new casement windows and respecting our home in the process. They exceeded our expectations from our first meeting to the final installation. The precision and cleanliness of their installers (kudos to Norman and the guys!) is truly amazing. Needless to say, their windows fit like a glove and we love everything they did. It’s always satisfying to hire a vendor who touts customer service — and then delivers!