Rite Aid

Here’s what’s part of the problem with RiteAid. I write a negative review. I write even worse reviews for the RiteAid a mile away on Vermont and Hollywood. I’m always very specific about the problem, and always when possible point out some positive point about the store. In short, I give whoever at Rite Aid more than enough information from which to act. I wrote a reviev on ⁹⁄₂₀ and Rite Aid posted the same old canned response, inviting me to call and chat with them.
There’s nothing more to talk about. I was very specific. So this posting is just window dressing, trying to use social media to make them look responsive. If they were TRULY responsive, they’d fix the problems. They would overhaul their entire pharmacy system, which does not work at all. They’d have more cashiers or have a manager man a line when things get busy. Oh… and they’d clean their restrooms. Instead, all they want to do is have a private conversation offline, where nobody else will here the «we’re so sorry, we certainly here you» while never lifting a finger to fix the problems. THAT would take effort.

Terrible customer service. The staff roles their eyes if you have any questions. Bad attitude and snappy manners. Not one person is nice. So rude! Wrong information has been given on multiple occasions. This pharmacy does not care about their customer. Never going to this pharmacy again even though it’s the closest pharmacy to my house.
I have been going to this pharmacy for the past two years and every experience I had with them was bad. It seems as though they hate their job and they take it out on their customers.
I do not recommend this pharmacy. Awful

I live around here by griffith park up on franklin so its easy to go to riteaid. But the pharmacy sucks, they never have what you need. The pharmacists are always my age and try to flirt with me. There are always wierd ass dudes all over the place. Homelesses toothless guys shady people asking for a cigarette (i don’t smoke). Guys asking for money its just a dirty ass place i dunno why but i still go and the lines are always long as hell.
There is only 2 staff working at all times. So when i go to buy lilquor it takes forever for one of them to even open the damn thing. Understaffed completely the line is always long as hell and you will wait along time. There are only 2 people working and sometimes they are giving poople ice ream or some other time wasting crap. I go here cause its close otherwise i would go somewhere else.

Jesus I hate this place. I hate all Rite Aids, actually, and wish they would be systematically incinerated by aliens, like in the movies.
But I hate this one the most because it’s the pharmacy nearest my house, and sometimes, especially because I’m often on foot or on bike, I need to put aside my disgust and tend to my health needs. Aspirin is aspirin; floss is floss; etc.
The whole place is just sad. Sad, like a sad clown in a velvet painting holding a kitten with ringworm in one hand and a half-​drunk bottle of vodka in the other.
Mostly, this Rite Aid stays in business by selling cheap liquor to the derelict crowd on this stretch of Western who consider Pink Elephant Liquor (across the street) too highbrow.
Oh god. I’m almost getting nauseous thinking about the place now. Here are three things that make me apeshit in Rite Aid.
First is the diagonal aisles. Did the CEO of Rite Aid say to himself «Shit, these stores suck. I guess I could have them cleaned or spruce up the Ford administration-​era décor. But that would be expensive and time-​consuming. What could I do to make the place seem hip and current without spending money? I know! Make the aisles run diagonally!»
The other is the trapezoid-​shaped scoops of ice cream they serve. I never buy ice cream here. (Good lord no.) It’s just the very idea that somehow, regular scoops aren’t good enough for Rite Aid. No, they have to sculpt their can’t-be-anything-but-horrible ice cream into freakish trapezoids.
Third, the last time I was there, I was not at all surprised to see someone with their can’t-possibly-be-a-service-dog in the store. Gross. See for yourself:
If a pharmacy can’t be bothered to comply with the health code, where else are they cutting corners?
This is the pharmacy of last resort. If you have a choice … any choice … keep on driving.

The most ghetto drug store imaginable. The minimal staff is unhelpful and unfriendly. The cashiers don’t even make eye contact with you. Expect to wait in line. And wait…

I’ve been going here for years. The pharmacy is consistently AWFUL. Monica seems innocently clueless but the pharmacy manager is gruff and unhelpful and goes out of her way to obstruct patients getting meds. The front of the store is always a long line — if there is any cashiers at all. The layout is crazy and they are often missing key items in their inventory. Go to Rite Aid on Vermont and Hollywood. Pharmacist Daniel Kim goes out of his way for you at that location.

The only staff who actually knows what customer service means is the manager. The Indian woman working at the register is extremely rude every single time I come in and it makes me not even want to return to the location, the pharmacists are half the staff helpful the other half cold and unresponsive. The line is also terribly long during the afternoon due to when the kids get out of school.

I did try one more time Rite Aid, and there’s nothing change, since my last visit, line to register, no people inside to help if you have a question about some product.

I was in the area and was simply in search of a store to buy some bottled water when I stumbled upon this Rite-​Aid.
I pulled into the dedicated parking lot and found it to be empty. As I exited my vehicle and began walking towards the front door of this business I observed a large amount of trash in the parking lot. I do understand that this business can only do so much about the outside but this parking lot looked as if it had not been cleaned in weeks.
As I approached the front doors I was approached by several transient types all of which were dirty beyond dirty asking for money, it was literally like a scene of the ‘Night of the living dead.’ I bypassed these folks and found the inside of this business to resemble the outside, trashy, dirty, smelly and simply disgusting.
I found the refrigerator section and found it to be in shambles. There were water bottles and soda cans that had fallen from their holding place and resting against the door. Homeless people were walking past me and even open doors, picking up items and placing them back in, why they were doing this I have no idea but that was enough for to abandon my attempted purchase.
Before I left I searched out the restroom to ensure I washed my hands before I touched anything (i.e. my keys, my car) only to find that you needed a key to enter the bathroom. I went to the front desk /​cashier and asked for the key who advised me it was being used well actually their response was ‘the key isn’t here; I don’t know what to tell you.’ I figured the key was being used to I returned and waited outside of the bathroom. I stood in one spot for maybe a minute or so and my feet literally stuck to the ground, I was flat out disgusted.
Finally the door to the women’s bathroom opened and I walked in and found this bathroom to look like a bomb or dirty had just gone off. To top it off there was no soap in the soap dispenser. I let the hot water run, grabbed a paper towel and cleaned off the bottom of my shoes.
I grabbed a paper towel opened the door and hightailed it out of there never to return.
I find it shocking that this location acts as a duel Pharmacy. I do not know what patient would ever want their Rx filled in such decrepit conditions.
Shocking this spot also has a Ice Cream stand yuck, yuck, yuck!!!
This building should be bleached, sandblasted, condemned and demolished in that order.
Wish I could leave negative stars!!!

I’m pretty much always here. Esp since I’m a rewards member, I get 20% off of everything!

Since I had my bike cut off their bike rack, and the pan handlers that hang out in the doorway, I see this Rite Aid as just a meeting place for me and the police and a crime scene until they get cameras monitoring their premasis. There are lots of crimes in this area.

I like this Rite Aid even it’s under staff (cashier) because I always encounter a nice cashier after a long wait.
I called the pharmacy if I can purchase this medicine without a prescription because I lost mine on the plane. I went abroad and got sick 3 days before I return home. The doctor prescribed me a medicine and I need to take it for 10 days.
Whoever that lady is (she sounds she’s from Philippines) was rude. Being a pharmacist, she knows that this medicine is important not to miss a dose. She just said coldly «No, you cannot buy it».
One star is for the nice cashier.

Convenient location, great parking. Great product options but this place is run horribly. It is always severely understaffed. The employees in the photo department do not know how to run their own equipment. If I have the time, I’d rather go to another location.

Considering that there seems to be only two people on duty there at all times the place could be worse. I find if you are looking for something specific they are out of it. The lay out is also rather ponderous.

I have a feeling ever since bags stopped being free, everyone started to lack common sense!
Are you guys like freaking robots programmed to only check out?! Anyway, here’s what happened:
I went to buy all kind of home stuff, and purchased worth of almost 100 $ merchandise, which by quantity is a lot, and one of it was the largest laundry detergent.
As I come to the cashier, and to her question regarding a bag, I ask her rhetorically: «do you think all this will fit in one bag? Please give me two.» While I proceed to entering my phone number for wellness card, and swiping my card, I look up to see her finishing stuffing everything in one bag, at first I thought she double bagged, so I’m asking her, «is this one bag?» And she tells me, «oh just take it from the bottom carefully!» To what I tell her, «um I didn’t drive here, you expect me to carry it like this? «PLUS I have a huge laundry detergent that is obviously not in the bag. She’s like yeah, I’m like really I asked you for two bags, so she starts, to run a second bag and tells me ten cents, I check my wallet I have no change, and I am not
Going to swipe my card for 10 cents, really? Anyways I got really frustrated and just left with one bag and detergents AND MY PURSE!
Luckily, I live only one block away, but as soon as I walked 10 feet the bag just ripper and not just the rails, everywhere, I simply got lucky by not having it all ripped apart and losing everything. I go to this rite aid a lot, cause it’s close, and I don’t have to drive. But seriously???
Like you need someone to point out the most obvious things to you? DO you really think that I am so cheap that I will not overpay 10 cents for another bag?
Start using your logic and common sense. Jeez
OH JUST AS NOW I STARTED TO UNPACK EVERYTHING I BOUGHT WAS SQUEEZED AND THE OIL THING FOR THE HAIR ALL SPILLED OVER EVERYTHING AHHHH IM SO ANGRY I CANT EVEN TYPE

Everyone is very nice and helpful! Also Nancy is very cool and willing to help you find anything you are looking for. She is very knowledgeable and the whole staff has very
good customer service skills!!!

As to the pharmacy… PHENOMENAL staff. Marilyn, Maria and Monica are the stars. They go out of their way to ensure I’m paying as little as possible vs. Insurance coverage. They also remember regulars and nice people.
As to the store… I’ve seen nicer, more high-​falootin Rite Aids (ummm Venice… Nice!) but this branch has amazing beer discounts and prices on random things. Great selection of all things chain store too. Minus one star for the corporate mentality of RA and the infrequent stocking. Obv, not the place to go for TP, but a 12 pack of Belgian beer and a pack of pringles for under $ 15??? Score. Sorry Harvard & Stone… I’m stayin in tonight.

This rite aid is full of goodies. Location is very convenient and the service sub par. I like to come here and get certain supplies. There is target opening up so that would be a major game changer for me and I’m sure for many other people as well. There is a food mart with many produce goods and a huge make up section for all you girls out there. Mostly all locals at this rite aid which is expected. Have fun shopping.

A friend and I were cruising through West Hollywood on our way to dinner and stopped here for some vacation sundries… sunblock, toothpaste, some candy, oh and a bottle of scotch… you know, the usual.
This Rite Aid is large, but they get the job done. Everything’s neatly arranged, and signs-​a-​plenty are hanging above so you walk directly to whatever you need to grab without looking like an idiot.
Four star location… subtract one because it took ten minutes for a staffer to get back with the key to open up the locked liquors (I asked twice). But then again, I don’t think anyone’s gonna choose one Rite Aid over another because of their Unilocal reviews.
Fun Fact: Bring an empty 1-​gallon or 5-​gallon container for $ 0.25 or $ 1.25 fills (respectively) of ice-​cold Glacier Mountain Spring Water.

For the record, I normally don’t write reviews for huge retail stores but there is something to be said about this Rite Aid.
If it weren’t within walking distance of my apartment, I would never go here. Although I should probably learn my lesson and just never go here!
The layout of the store is really confusing and I always spend extra time navigating their labyrinth of aisles.
And for some reason, I always think it’s a good idea to buy some gargantuan embarrassing item only to remember that they do not stock large paper or plastic bags here. This has happened to me twice. And it’s always the older Indian woman behind the counter who asks me if I want a garbage bag. I don’t know what’s worse, walking down Franklin Avenue with a garbage bag full of goodies or walking down Franklin Avenue with a 24 pack of Charmin toilet paper!
And the store feels kinda dirty and gritty.
But I’ve never used the pharmacy here, so I can’t speak for that.
Maybe I should just suck it up and stick to Gelson’s which is even more over-​priced than this Rite Aid. Le sigh.