Ross Dress for Less

I’m literally in the parking lot writing this review! I have never seen such poor customer service skills. Angelica was «assisting me with my transaction» I was greeted with an attitude. She was chewing her gum while working! (Mouth was wide open) Very unprofessional! In the middle of my transaction she stopped and helped her previous customer because the store alarm rang when she was heading out… which I understand… But at least have some common sense and end my transaction and then move on to others. (I had only 1 item while the previous woman had about 7). I waited a couple seconds my receipt printed and nothing… I couldn’t take it anymore and asked her if I can get my item and leave she pointed at a sign that was hidden behind the credit card machine stating that they don’t hand receipts to customers anymore. I then asked her if I can at least have the merchandise I just paid for and stormed out of the store. I WILL NEVER RETURN TO THIS LOCATION AGAIN! I highly recommend everyone to drive an extra mile and go to another location.

After calling several Ross searching for a specific set of luggage and receiving bad customer service, I spoke with Ana who was exceptional. I understand that it gets busy at stores and Ana notified me that there are several customers in store who she is currently assisting and that she will be with me momentarily, placing me on hold. I was expecting to wait on the phone 10+ minutes but Ana returned in less than 5 minutes. She asked specific details on what I was looking for and placed me back on hold while she went to look. When she returned to the phone not only did she tell me that she found what I was looking for but she asked if I wanted to place it on hold at customer service. Many might say that Ana is only doing her job and that is true. However, not everyone does their job as expected of them. Because of this experience, I am more incline to shop at this location. Thank you again Ana!
As far as this store, it is clean and one of the better Ross. I prefer this one over the one on 3^rd and Fairfax.

It’s Ross, so all stuff no one else wants. Deal with it. Also it has the employees that no one else wants LOL. All lazy and stupid.
For some reason this ross always smells. Like someone farted, 2^nd hand smoke, etc. filthy.
Very few cashiers ever open. Not much selection, one of the smaller Ross’s.

This place is so messy and it takes a long time to pay! They only have one cashier working and the other associates are either texting on their phones or talking to other associates!

I used to patronize Ross when I was in college. Since then, not so much. This is by far the worst Ross I’ve had the misfortune of experiencing.
I went today (4÷9÷16) to return two dresses I got on Xmas Eve. I knew I would get store credit, but had some plans to get some silverware and stoneware.
First, the workers are horrid. Absolutely loathsome individuals. There was one woman that looked to be of Eastern African descent that managed to smile at us, thank you for trying. We had to wait a full 5 minutes for the lazy chick handling returns to stop flirting to complete our return. What type of customer service is that? More like customer disservice. Other employees looked at us like we were standing in line for our health. Thanks guys.
Instead of giving us a gift card, Ross opts for the cheap option of giving you thin, minuscule card that has your store credit. So even though you spent your hard earned money and now may want to return something, there is no way to safeguard your credit if you lose that stupid little card. I am usually very careful not to lose things, but today I was not.
Long story short, I somehow lose the store credit (which required an ID but it was wrong to assume that meant anything) within 10 minutes. I am not sure whether an employee got me or another cheap patron, but i looked for 10 minutes after waiting in the typical long line and getting up to the cash register.
Apparently there is no way to determine ownership of the store credit, which is utter BS. I am not happy and this will leave a permanent bitter taste in my mouth, regardless if the person that got me was an employee or another customer. I have a sneaking suspicion it was an employee because most people would assume it was trash.
This location is simply the worst. Absolute worst.

I imagine 4 stars might be bit too much for the experience & getting to it was a huge pain in the arse. But damn it, they had some cute & wicked good stuff.
With that said, make sure you bring your patience, bags and comfy shoes, because the lines get long. They had great women’s clothing, shoes & accessories and home/​pet items. It appears to be busy (exception not mornings — anywhere really) no matter what time it is. Avoid the weekends & holiday shopping high volume times.
Parking (like I mentioned for the TJ Maxx across from it) do yourself a favor and stick to the garage — much easier and please for God’s sake, Slow the F#% down! It’s not a friggin speedway! The parking in front & around it was very limited & people arguing over «this & that» about their precious vehicles.
The Beverly Connection is a bit of maze to me (in re: to getting around and to the other stores, felt like old school Frogger game).

If there’s one thing I hate it’s waiting in line and seeing employees walk around aimlessly including the manager. There’s a line of 15 people and 4 in returns, yet there’s only 1 guy at the registers. I will never come back here again.

You can never go wrong with a trip to Ross! I happened to be in the area of Beverly Hills after leaving dinner with a friend of mine. I saw this huge shopping center and thought hey why not stop into this mega ross! Founds some good stuff for a great deal! Will be back the next time I’m back in Beverly Hills!

An awesome selection of home good items from canvases, plate sets, kitchenware, and rugs to bedroom sets. It’s certainly known for the discounted clothing items but it’s a bit of a hassle to go through all the racks to find the right fitting shirts or pants. Almost not worth the time.
I generally go in and out quickly as I don’t usually buy clothes here. The line is a huge mess. You’d think it was Black Friday inside sometimes. They finally opened a second register area at the back of the store but it’s not always open. You’ll find people waiting in line who aren’t ready and waiting for others in their party. They’ll start letting others go ahead of them just so them can remain in line. These people seriously back up the entire line. They should be told to wait elsewhere if not ready. It’s a line, not a waiting room at the doctors office.
Another thing is that the employees don’t complete their transactions before calling the next person in line. Even if you’re not ready or done, you’re already being shoved out of the store. Not to mention, they don’t even hand you the receipt. They expect you to grab it from the little printer yourself. Sorry but we don’t always know which way to yank the receipt to get that nice cut. Don’t be lazy, hand us the receipts.
Parking is one hour free with validation. Great prices but terrible service. You get what you pay for.

One of the better Ross’s I’ve shopped at. Very spacious interior with lots of inventory in each department. Their shoe sections was pretty full in all the sizes. They also had a good mix of in season sandals and shoes. Handbag section was just ok. Seemed to have more totes in stock. They also have a decent size men’s section. Only one register open in the front on the weekends. So wait time can be quite long.

Absolutely terrible customer service. Really disappointing when you’re standing in line with 5 other people for 15 minutes without moving as 3 employees stand right by folding clothes at the registers and none of them open a new one or even make eye contact. My checkout lady didn’t even tear off my receipt for me, I had to reach over and do it myself. This place stinks and quite literally. I almost passed out when I walked in. Worse than a thrift store or garage sale. I am a big Ross fan and have been very let down by this location in particular.

My friend & I went here for sport clothing and basics.
He got a stock of exercise clothes and shoes and I was able to snag these cool sneakers and grey pants. It was super cold and fortunately this Ross was open and had a great supply of goodies.
Parking was a breeze.

I can only speak for the men’s clothes and kitchen essentials. It might sound weird but I love coming here for dress belts, they have really great leather belts for about $ 10 (Kenneth Cole, Levis, Nautica… Etc). They also have a great Calphalon selection for the kitchen. Yes, it’s random stuff I shop for– don’t judge me. Pretty sweet deals. Sorry women, I don’t know about their selection for you.

Love shopping here, this is my favorite Ross. Everyone is so nice, and all the employees always greet everyone.

I went in here to buy my dog a bed yesterday night. It took a long LONG time to pay. All the cashiers were busy chatting with each other and didn’t notice the long line. Only one of them was working and he looked just as pissed off as everyone else. The manager was right there with them having a grand ol time. Clearly management is non existent here. Please get it together as this is the closest Ross to where I live.

I really like this Ross, it is one of my favorites. Just be sure that the cashier hands you your receipt, mine didn’t today so I thought they put it in my bag. Big mistake,
and now it’s no where to be found.

Negative: Karla
Positive: Manager — John
I went in and swiped my card at the wrong terminal and was only told it was the wrong terminal after swiping my card and entering my pin. The associate helping me and the other associate were too busy chatting to let me know I was using the wrong terminal. Upon checkout, I was asked to use the other terminal, I told them I already entered my pin and used my card on the other terminal, I was assured I would not be charged for the other person checking out (with an entire cart full of items) by Karla one of the lead managers, I asked for reassurance and thought it was a reasonable and legitimate concern that I would not be charged twice, Karla acted as though I was being over concerned and of course that wouldn’t happen. Well what do you know I checked my bank the next morning and was charged hundreds of dollars for another ladies items and my own. I went back and John the manager was more than helpful understanding and acted like a competent manager should. I was issued a refund and apologized to, I am very appreciative for that and for that reason only I will continue to shop with Ross.

A-​hole policy makes you buy Dress shirts before you try it on
upside is that they are $ 15

Spacious, new work tote only $ 24.99. Compare at $ 54!!! OK that’s worth the price of admission and then some especially with all the security-​minded features.
Was hoping to score a similar item at the Staples in this mall but it’s a print/​copy store only: (
Happy to acquire a new vehicle plus padded, zippered «sleeve» with a «leash» for my MacBook Pro at such savings! AND the lining is beige, no more fumbling to find the phone in the «dark» :)
Orderly operation. Pleasant staff. I’ll be back.

3.5 stars, thanks.
Ross is Ross. It’s the same everywhere you go. This one wasn’t a favorite for the 10 minutes or so we were there. I don’t think there was enough associates for the amount of space they have. The layout and the décor were a bit wonky, but maybe I’m being picky.
They do have a greater selection than many others. Hmm…

I come here to dress for less. Some times you pay more with your time. Of the Ross stores I give this place an OK rating, here’s why.
PROS: Large supply of men’s shoes, particularly unusually BIG sizes.
Big store
Nice lady in the changing room
Many cashiers so line moves somewhat quickly for the amount of volume they move
Many Sizes in men’s clothing to serve your clothing needs
CONS: Horrendous parking and traffic in the area.
Can’t go to K-​mart next door without re parking your car
LONG Lines
Unorganized layout
All in all, it is what is, ROSS Dress for less. You get what you pay for and then some. It’s not a bad joint, but I wouldn’t make it my GOTO Ross unless I’m just looking for Shoes due to the fact I wear and unusual and hard to find size.

Well, it’s Ross — what did I expect? Stuff on the floor and shoppers I wouldn’t invite to hang out withe me. Regardless, I did find what I was looking for (a big wicker basket) and managed to make it through the line in less than an hour. Nothing to write home about.

The cleanest Ross I have been to in my entire life! Extremely organized and easy to search through racks of clothing. I was apprehensive about shouting from the rooftops about this place, because frankly I don’t want to come back only to find that all the good stuff is gone. So, if you wear a size small and a size 8 ½ shoe, stay away from this place! Thanks!
I usually buy cute dresses, shoes, socks.
The lines are extremely slow, I can’t for the life of me understand why there are only 2 – 3 Cashiers in duty, and one of them only does returns and exchanges –_​–
I clearly have a patience issue… sue me.

Ehh… maybe the disarray in the store is due to post holiday shoppers?
I couldn’t find any nice clothing in the entire store. The items I did find looked… I don’t want to say ‘used’ — but like they have been transported around a lot and were starting to look worn? That’s not typical to Ross, so I’m not sure what was going on?
Everything was extremely picked over everywhere.
The only promising section was the ladies’ shoes. Some great summer sandals at amazing prices ($~13.99). Lots of 8 – 8 ½ shoes, which is rare — so that made me happy!
I’ll give this store another shot in the new year and hope that it’s improved — I love a good bargain!

Ross can be hit or miss. I used to never shop at any Ross b/​c I thought all of them were a hot mess like the ones I had grown accustomed to in Orange County. Then I moved to Bend, Oregon and Ross was the best thing ever b/​c there wasn’t a huge selection of stores and you can’t beat the prices, especially for home stuff, summer dresses, and t-​shirts. Once I became a fan of «Dress for Less» I started checking out Ross everywhere I went from Portland to San Fran and in So Cal when I moved back to LA. I greatly enjoy this location on 3^rd, I think it’s one of their best. It’s small, has a good selection of stuff, and it’s pretty organized for Ross.

I love Ross… it has allowed me to look good without spending tons of cash. This particular location has a good selection and lots of great stuff. My only complaint would be the manager and how I witnessed him acting unprofessionally. I over heard him speaking to a customer and he actually said to her «Come on, I wanna get home to my family lady» the customer looked pissed. I get maybe she was annoying the manager but as a manager you should set an example.
This place is always super busy and kids run around unsupervised so be ready for that. Overall I like this location because of it’s great selection… much better then any other Ross I have been to in L.A.
There is parking in the back which is helpful for how packed it gets. Last time I was there it was kinda scarey walking to my car because the lot was poorly lit.

If any of my gay friends in West Hollywood read this review, I’ll definitely lose my gay card. I mean, they sell dress shirts in plastic bags. There are security tags pinned through the arms of their leather jackets. They have gift boxes of cheap cologne. Seriously, it’s like a straight man designed the place.
But that being said, if you know what you’re doing, man can you score here. Shockingly, there are some really high-​end items in this bright fluorescent Hell. Suddenly you’re eye-​to-​eye with a pair of Diesel jeans… a Prada jacket… a Gucci sweater. Seriously. I saw them yesterday with my own eyes.
What did I buy? $ 2.99 dish towels. I know, I know, I’m a terrible homosexual. I barely passed the entrance exam. But at the end of the day, my dishes are dry, I already own some damned Diesel jeans, and I know that in the future I will quietly and surreptitiously sneak into Ross to see what I might find and pass off as high-​end premium couture. As long as the label queens don’t realize it’s from 2009.