Servpro of Koreatown

I would highly recommend Servpro and in particular Zac, as the over all contractor. I had a major leak covered by insurance that required a new kitchen, floors, walls, paint etc. Everyone of Zac’s workers were meticulous in their work and I now have a 5 star house. Zac is helpful beyond the job itself and is highly collaborative on general issues and inquiries. He is also highly responsive and oversees and audits the job to ensure everything is to code and of the highest quality. He will text you or call you back within minutes so you know you are in good hands. He honestly makes a very stressful situation an awful lot better! Thanks Zac and Servpro.

I recently had extensive water damage to my condo in Studio City, California and was referred to Servpro of Koreatown by my insurance company. Normally I am skeptical of referrals but because I was in desparate need of immediate assistance I agreed to attention and remediation from this company. I was immediately contacted by Zach from Servpro who was on the spot with a team of professional workers who came to open cabinets and walls to remediate the water damage. The condo was covered with fans to dry out the walls, floors and cabinets. Zach was on top of all the paperwork that needed to be submitted to the insurance company and within days my insurance company contacted me to settle my claim. I am gratefull for the patience, explanation of what needed to be done, the time frame that was projected as well as the care and consideratioin given to my tenants who had to experience this unexpected problem along with me. Thank you Servpro for all your help and a job well done!

A faulty pipe burst in my apartment and flooded my laundry room, hallway, second bedroom, and part of the master bedroom, as well as the apartment below me — this situation would be extremely stressful for anyone, but Zack made it as easy on us as humanly possible! He was extremely fast/​efficient in getting into the apartment right away to demo the floors/​dry wall to prevent mold, and he was extremely accommodating (even about little details like covering all closet doorways with tape/​plastic so dust wouldn’t seep through the cracks) and he was readily available via text/​phone throughout the whole process. I would absolutely recommend his service to anyone experiencing a flood (or other home emergency) situation!

I cannot stress enough how fantastic Zach has been. My kitchen sink overflowed and the water ruined my floors, walls, and my closets. He was recommended by my insurance agent to take care of the mitigation and I thank the heavens that he was referred to me. He was so accommodating and worked completely around our schedules and he was always available by phone or texts any time of the day, including weekends! His work and his customer service is top notch. Highly recommended!!!

I had a water leak that caused water to seep from the upstairs bathroom down through my cieling and into downstairs dining area and office. I discovered this the day before I had to leave for vacation out of the country. My insurance agent recommended ServPro. ServPro immediately came to my place and started the water extraction to prevent mold. I had never gone through anything like this before and was very concerned about leaving the situation and going on vacation.
Zack handled everything efficiently. They went out of there way to make sure I was more than satisfied with every concern I had. Zack was easy going even regarding small details that I was OCD about.
Their quality of work was exceptional. My condo was in shambles and they made my place look brand new again.
They made everything easy and simple. They did such excellent high quality work that I plan to use them again to remodel my bathroom.