Sheridan In-Home Care

All I can say is DO NOT USE THIS AGENCY. They are completely incompetent. My father was being released from the hospital, and I needed immediate home care. Sheridan was recommended to me, so I called and asked for help. These agencies know that when you need help like this, you are desperate. Sheridan sent caregivers who were not remotely qualified and who they had never met nor vetted. My experience was horrific. It was not only unhelpful, but made things exponentially more difficult and the most stressful time. I repeatedly informed them of the problems, yet they continued. I could not believe that they sent people they had never even met. Needless to say, the person who recommended them apologized and will never do so again. Please spare yourself this trauma. Find another agency. Or you will be writing a review just like this. The CEO’s name is Susan Dost. Should she open another agency, beware.

I have been a client with Sheridan under two very different circumstances. The first time I enlisted their services was to have some help and support with my two year old grandson who was unexpectedly living with us during this past summer, and the second was for myself as I was recovering from a serious car accident. In each case, the staff that helped were wonderful. Sheridan did a great job in specifying our needs and making sure there would be a very good fit… and they were very communicative and accommodating throughout.
I would recommend this agency to anyone, now that I have seen first hand how they tailor their services to one’s needs. The caretakers were professional, energetic, and compassionate.
I am grateful and sincerely appreciative of this agency.

I engaged Sheridan to help with transporting my dad to and from kidney dialysis three days a week and for one additional outing day, After the Sheridan caregiver’s transporting my dad to dialysis for the second time, she returned to our house to talk about the care routine. During the brief period of our conversation, a tow truck backed into my driveway and attached hooks to the caregiver’s car, removing it. When challenged, the driver and assistant were belligerent in saying they had orders to repossess the car. The Sheridan caregiver was unable to pick up my dad, and I had scheduled my own doctor’s appointment for that afternoon. After several anxious hours, Sheridan provided a replacement, but that process took so long that I was very late for my appointment.
Being sole caregiver for my 89-​year-​old father is hard enough. Having the agency I looked to for help become an additional source of anxiety made the situation intolerable. I terminated Sheridan on the third day.

Sheridan Care was hired to care for my mother. The team banded together to welcome me into their circle of care. They provided an assessment, got to know our family and my mom’s needs directly. They introduced 3 caregivers and we chose 2 for 7 day a week coverage. It was so nice to meet them prior to starting. I loved the fact, that I was able to call anytime and speak to the on-​call person. My mother changed her mind about the caregiver at night, so they made a switch the next day. We then needed a ramp installed, and they found a brilliant provider to do that. I can’t imagine what other people go through, as this process is so diffcult. Sheridan Care is a professional one stop shop. Highly recommend for anyone seeking in home care.

I have had a wonderful experience with Sheridan Care. They truly care and provide exceptional service. The caregivers are well trained and responsive to the needs of clients. With Sheridan it’s like having a member of the family in your house. Thank you Sheridan.

We have used Sheridan Care for over 8 years for my 98 y/​o mother. They have been caring and reliable as well as full ing her needs. The service has always been professional. We were lucky to find Sheridan Care, they take great care so we have peace of mind

When looking for an caregiver agency, I expect professionalism, integrity, trustworthiness, and dependability. After all, we are bringing in a caregiver into the home to watch over and be there for our loved ones in assisting them live comfortably on a day-​to-​day basis and especially be there if an emergency were to occur. I have experienced everything but the above mentioned traits with Sheridan.
Before embarking on a trip, I expressed my concerns to Sheridan regarding the care of my elderly parents, particularly in ensuring someone would be present on the schedule we had agreed to. I was reassured that they had a system in place to verify the assigned caregiver arrived on site and in the event a caregiver were to call out absent, a replacement would be dispatched immediately to cover. Let me note I was personally reassured this by the owner/​CEO herself. While I was out of town, I received reports from a family friend who had visited that the assigned caregiver had asked my elderly parents with Alzheimers if she could leave early (definitely not professional). Second, upon my arrival back in the country, I learned that the caregiver had called out that day. Expecting Sheridan to spring to action to find a replacement, no such coverage was arranged. My dad ended up taking the pet’s medication and nothing was prepared for them to eat for the day. A family friend even had to ask Sheridan to check on my parents when they announced there was no replacement to cover the shift. Sheridan knew my parents had Alzheimers and were left alone and had to be ASKED to check up on them. Where’s the professionalism?!
I am appalled by the operation ran by Sheridan – they showed little concern for the events that transpired and offered no indication that they acknowledged their internal processes had failed. They didn’t seem inclined to rectify the matter to prevent something like this happen again. Avoid this in-​home care agency – they are very unprofessional and unreliable.
Response to Sheridan comments:
1) Note that Sheridan manager only came out because a family member told them to come. What kind of professional in-​home care agency has to be told to come? Sheridan showed absolutely no initiation or ownership of a serious situation at hand.
2) Can you expect elderly Alzheimers patients to prepare food (and wholesome meals for that matter) by themselves in a safe manner?! Clearly no concern or precaution demonstrated by Sheridan.
3) Although the manager did personally make a visit, he did ask two Alzheimers patients if it’s okay to leave. Is that appropriate? How can you ensure there will be a safe and comfortable environment after he leaves?
Too many risks soared to unprecedented levels with Sheridan In Home Care. I highly recommend anyone considering Sheridan to seek out other more established and professional in-​home care agencies who have been in the business much longer than Sheridan. The series of events that transpired with my elderly parents is only a hint of what else could happen. I wouldn’t be surprised if an audit revealed many more weak processes and procedures in this company and that they’ve never indicated their intention to learn from this occurrence and how they have addressed it to ensure it doesn’t happen again to anyone else’s loved ones under their risky care.
Beware.

If you are looking for a caregiver in your home, Sheridan is an excellent option. They are extremely responsive and cater to clients who expect impeccable service. Sheridan is involved in the senior community and truly understand how Alzheimer’s and Parkinson’s effect our aging loved ones. Great service, great caregivers, a great company!

They never found us a caregiver. The quality of the people they sent were nah. People would start work and then not show up, or work a week and then quit with no notice. Very unimpressed.