Sunset Optometric Center

I don’t know why there are so many bad reviews, the staff here is super nice and welcoming :) their selection of glasses is great as well. The girl that helped me, Mayra (if that’s how she spells it), was really patient with my indecisiveness and she helped my pick the right frames to go with my face (and wallet) (:

I use Unilocal all the time and never write reviews but Sunset Optometric just sent me a text reminder for my annual exam, which also served as a reminder that I’ve been meaning to write this review for a year. I went there for an eye exam and a new set of glasses – to their credit, that process went ok. Although, the men’s frame collection was somewhat limited but I didn’t have the time to shop around for eyeglasses, so I got the best pair I could find and went on my way. When my frames arrived I was too busy to pick them up, so I arranged with staff to have my gf pick them up for me. She arrived a few minutes BEFORE the advertised closing time and not long after I arranged for her to pick them up, only to find the door locked. She knocked and could see two women inside talking. They briefly looked at her and then pretended not to notice her. Now, I’ve worked in retail and I know it sucks when people show up just before closing, but you need to deal with it since that’s the job. I returned the next morning to pick up the glasses but I will never give them my business again for being lame.

Love this place for my contacts. Great location and fantastic service. Highly recommended. The doctors are on point and the people behind the front desk look after you. I am not insured but they didn’t make me feel unwelcome. The only issue is wait time on deliveries. But that’s not a huge issue. I’ve had no problems so far so 5 stars from me.

Great service. Attentive, efficient, friendly. Doctor’s exam was thorough and professional. Great selection of frames. Easy Parking in back. HIGHLY recommend it.

Very upset and disappointed. the visit itself was great. Maddie was amazing and helped me with my choice. this star is only because of her customer service. i was told that the glasses would be here within two weeks or less. I called after one week to see if there was an update. they told me they had not arrived. I said ok because they said two weeks or less. I called 2 days before the weeks went by. The lady over the phone said they had received shipment from the lab and was going to call me as soon as she check it in to let me know if my glasses were there. She never called.
Finally two weeks went by. I called around 9am and asked about my glasses. the lady told me she was going to check with the lab and was going to call me back in 5 minutes. She never did. So I called again to cancel and she tells me the same exact thing which was” they got shipment and was going to call me to let me know if they were there”. I told her thats what she had said and I want to cancel my glasses. She responded saying she will tell her manager and call me back. How am I suppose to believe her after she said that 2 times previously. I thought I found the place, but I guess not. It’s so disappointing because Maddie was great and the optometrist.

I hate going to be optometrist– they like mess with your eyes and stuff. But dr Canlas made the entire experience awesome! She was good at explaining all her exam steps, and making me feel comfortable throughout it all. You know when they like «look at your retina» but it’s really like «dilate and burn skull with super bright light” — she was able to make it so much more tolerable than other optometrists I’ve been to. She was even good at making sure I got the best for my dollar. Shall I suggest that the entire experience was it fact, pleasureable? I think so. I think so!
Cheers to you, dr Canlas, the friendly front desk staff, and all of the office!

This place was fantastic by me today. They were able to see me on short notice and get the ball rolling on a new prescription. Special thanks to Maddie for all her help in choosing the right glasses and helping me get a better grip on what my prescription actually meant.

After trying to go the «cheap way», twice, I finally spent the money and got my exam and prescription filled here. Maddie (I hope I’m spelling your name right) KILLED IT. I’ve never worked with someone who was as enthusiastic about the profession and eager to help. She explained everything to me about prescriptions, what’s going right and wrong with me. And, now I can finally see. I really appreciate this place! Thank you!

The Doctor is great! Really nice and informative. I’m giving a low review because every time I go to this office, I have to deal with sassy and non friendly desk receptionists. It’s happens every time I call or come in. The attitude is not appreciated.

AVOID. These doctors are horrible and can’t get a prescription right on the 4^th try! I really thought this was going to be my new regular neighborhood optometrist. They failed big time. I went in and had a doctor ask what my prescription was. Huh, what? I had no idea and said a number. She did the exam, was nice, then said my script hasn’t changed. I agreed and she gave me contacts to try. I went home and looked at my box of old contacts and the script number was completely different. With the new script i could see at all. They said to come back in. I got a different doctor that said my script was double what it was. Went home with the trials and ordered 2 pair of eyeglasses to find out the script was too strong. I couldn’t see, again. Now i had to go back. They tried again, failed. 5 months later the owner doctor took me and i thought he finally got it right. NOPE! I couldn’t take it anymore i just accepted the faulty prescription. They didn’t even date my prescription right so it was only good for 6 months.

The staff here is great. They are so helpful and assisted me in choosing from their wide variety of styles. I love having this place as my neighborhood eye care center.

If I could give a star it would be a negative star! Terrible service incompetent workers forget about complaining to the manager! It’s the doctors wife she’s like the chatter Kathy can’t get one word in she needs to be at home with your grandchildren and not an admin office! Whatever happened to the customer is always right I literally felt like I did something wrong I asked specifically for an order, I paid for the order, they charged my insurance then the dumb bitch calls me a month later to see if I was still interested after I already paid for the glasses!!! I was blind as hell almost got a couple of accidents thanks you guys you guys are a work of art!!! Don’t come here save yourself and your view lmaooooo

I only post two kinds of reviews on Unilocal:
1. Incredibly good service/​experience; «go go go».
2. Incredibly bad service/​experience; «danger».
I dropped by this neighborhood shop to have my frames adjusted. I offered to pay because I’m not a regular customer. During the process, a tech snapped my titanium frames.
They apologized profusely and said they would make good on them. Two weeks later, no response. Finally, I call, and a supervisor/​manager type tells me the only way they can fix them is to replace the entire frame and temples. Cost: $ 90. I agree to this. I HAVE TO PAY $ 90 TO FIX THEIR MISTAKE! Nearly a month later, no response.
I drop by, and the frames haven’t been touched. I speak to a manager, and they’re very sorry but there’s «nothing they can do.»
However, Paul Gross Eyeglass Repair in Glendale found the part, and repaired the frames: $ 30.
These people DO NOT STAND BEHIND THEIR WORK. It’s pretty clear from the reviews here, not much else.
AVOID.

This is my first Unilocal review ever. But, this is a tool that helps us make collective decisions nowadays. So, I’m going to be completely honest here for your appreciation.
I am a native New Yorker, so naturally, I have that wary skepticism inside of me. I just moved out here in the area and I REALLY needed some new glasses as I finally got insurance with my new job. So, like everyone, I Unilocaled the nearby optometry centers and noticed how close Sunset was. Admittedly, I was nervous: I saw those 1 star, 2 star reviews about how rude the staff was, and the long wait times, etc… and let me confess, I’m pretty sensitive and bad service can really f*ck up my day… but, it truly was conveniently nearby, and I don’t have a car yet, so I took a chance here…
Perhaps, a few unlucky individuals did experience those things but seriously, this place had the best service I have ever experienced anywhere. I was a total stranger and was immediately welcomed by the staff. One of the receptionist’s genuinely remembered me from a phone call a few days prior. I waited maybe, 10 minutes and was seen by the doctor, who was very professional and courteous.
I came back the next day to try on some frames and again, I found myself joking with the entire staff. I am one of the worst decision makers with glasses, I narrowed down like three of my favorite frames and everyone, including the VERY polite owner gave me their candid and honest opinions at length, which I appreciated dearly. Their assistance was exceptional and truly helped me make my decision that much easier.
From top to bottom, the entire experience actually made my day– which is not what I expected going here. Don’t read too much into the bad reviews as everything should be taken with a grain of salt. Professional, friendly and warm. Looking forward to being a regular here in my new home.

I’ve been here twice and both times experienced incredibly long wait times. I’ve been seen 45 mins to an hour after my scheduled appointment. Otherwise the doctors and reception have been fine.

I had been going to this place for like 10 yrs and I was so disappointed with my last visit.
I have a severe dry eye condition, Dr Garza ordered some punctal plugs. Fast forward to two months later and no call from the office regarding my treatment. I called and was told that they will check with Dr. Garza, again no return call. I called again and Robin, who checked my insurance for coverage for the punctal plugs and was 100% aware of the treatment; stated that she did not know what had happened with the plugs.
At first she stated Dr. Garza was out of the office on sabbatical until February 2^nd. Sensing that I was upset, she promised to call me back with an status update. She calls back and asked if I could come in the very next day to get the plugs in. WTF? They had the plugs in stocked and weren’t calling me? Whatever happened to Dr. Garza is on sabbatical until February 2^nd, and all of the sudden he is available? How does he go on sabbatical and still have patients waiting for treatment?
I am beyond upset that Dr. Garza does not respect his patient that trusted him with her eyes for many, many years.
I will report him to my insurance so they can refund my ONE annual vision allowance, wasted at this place. Time for a new doctor.
One more thing — what’s up with the staff? Young ladies wearing tight clothes and very low cut tops. Place used to be a bit more professional.

Such a cold reception and experience waiting for my initial scheduled appointment, that I finally just walked out and cut my loses early in the process. What happened to customer service? Don’t look for it here.

The staff was really nice, but they had me wait way too long, 50 minutes to be exact. I had made another appointment right after this one and I missed it because they took so long to see me. My appointment only took 20 mins, so that made the wait extra frustrating. Seemed unorganized and the doctors did not push to get to their patients as soon as possible.

I struggled with this place. I wanted to like it. Its conveniently located close to my house, they seem to have a good selection of things, Dr. Garza is REALLY nice. But what killed it for me is their staff.
1^st Strike: They called to tell me my glasses were ready on a Saturday morning, I showed up at 3:30 to pick up, the door was locked. I looked in the window and saw someone, waved to them they looked at me and quickly turned around. This was 30 minutes prior to their advertised closing time… if it was :10 minutes, I get it… We all want to go home early sometimes, especially on a Saturday…
2^nd Strike: I had to go to work late to pick up my glasses one day the following week, and when I put them on the prescription was clearly off. When I told the front desk they told me to just wear them for a week and that my eyes would adjust… now this wasn’t like, slight blurring… this was major dizzying depth perception weirdness. I called back and asked to speak with the doctor who said, «oh don’t wear them, come back, and we’ll re-​test to see what happened»… so then I had to go back… instead of just dealing with it while I was there…
3^rd Strike: Finally retested, had to call a week and a half after getting retested to find out my glasses had been there, and then when I went to pick them up waited in the waiting room for over :30 minutes to pick them up, and there were only 2 other people in the shop that were already being helped… I just sat there…
All of that aside, Dr. Garza did do a great job and was super helpful when it came to solving a problem… She just needs to re-​examine her staff.

I’ve gone to this place a couple of times and have been happy every time. The staff is friendly, the doctor is very kind and patient (and seems to know what he’s doing, based on my prescription serving me well), and the process is pretty streamlined (paperwork, waiting, and return phone calls, etc).
I typically wear contacts, so went in originally for those, but also asked them to put lenses into a pair of frames I had already, and those turned out great too. The turnaround time was surprisingly quick (maybe a week?).
Probably most important, I feel like this place takes the time to listen to what you’re asking for. You only have so much insurance? You have no insurance? You’re on a budget? You tried these lenses before and they hurt and you don’t want them again? You want to try a certain brand… Whatever the case, the staff (doctor and front desk) will listen.
A+