The UPS Store

On a 1 – 10 scale?
Staff/​Customer service =12
Speed of service =12
Convenient Pick up times = 12
Cleanliness = 12
Long story short this is the best case scenario!!!

Professional and knowledgable staff. Great customer service. Definitely my preferred UPS store, highly recommended.

AMAZING! My go to place to drop off amazon packages that I need to send back. I have never had a problem with them! The employees (usually two are there) are really nice, greet you, ask if you want a receipt. They handle the packages with care, and print the receipt promptly. The only down side is that if you come during lunch time or dinner time, there may be no parking as there are food places in the plaza. Other then that this is the only place I go when sending out UPS packages, they are trustworthy, and know customer service!

Good place for notary services. Like others Unilocalers have said, call ahead to ensure she is there (Mon, Tues, Fri). Today she was there until 7pm. I went in and had a document notarized for $ 10 (standard fees) and was in and out in a matter of minutes. Easy!
(As always, bring a tissue/​handwipe for wiping your thumb after getting thumbprinted…)

The employees are always very helpful and I’ve never had any issues here. I have been a customer for over 4 years, have a mailbox here and no problems whatsoever. I would definitely recommend.

$ 130 to ship a pair of speakers the slowest way possible. 40lbs total. Seems vastly overpriced. Have no idea how it’s possible to charge that much… I can’t buy my own shipping facilities like Amazon, so I guess I’m gonna have to look elsewhere.

Great ups store. Workers here are fast and very helpful. Right next to our location which is very convenient. Will be back for future shipments highly recommend this ups

My complicated, international shipment got even MORE complicated… Long story but Aura kept on top of it and called me every time there was an issue. Great job, thank you again!

The special man that works at this location during the day is VERY helpful and knowledgeable about his job. Overall, I have been very pleased with UPS for many years. They always have delivered my packages on time and as promised.
I just learned that the next day service is ONLY for Monday through Friday service, so if you need Saturday delivery, you have to check next day –Saturday on the label. But overall they are a good company with lower rates for ground deliveries. Unfortunately, they cost more than Fedex for air express which is what I use for my international packages. Still good service with reliable and easy online tracking .
I have been told they offer copying and printing services but I yet to see this at my UPS local location. A copy machine at reasonable rates would be awesome.

I had a large item I purchased online that I needed to return. It sat in my living room for days and days, my heart anxious and full of dread, as I slowly built up the courage to go to the UPS store. I expected the worst. Poor service. Long lines. Inconvenience. I finally decided to bite the bullet and go. I pulled into the ten minute parking spot in front of the store and contemplated moving to a one hour spot just in case, but I felt bold and decided to chance it. So glad I did! I was in and out in literally ONE minute. I left UPS in shock.
This location is on a convenient area on Santa Monica Blvd located in a strip mall with a large parking lot. It is open until 7PM on weekdays and 5PM on weekends (including Sundays)! Inside the store they sell all sorts of tapes and labels for your packaging needs, and service is friendly and efficient. I’m surprised to say, I am a fan.

I went in on a Saturday morning (~10am) and there was only one other customer than me. There seems to be only one staff member during this time. I was in and out relatively fast. I believe I was helped by June. She’s friendly and highly competent. She bothers to warn you that drop-​off packages don’t get shipped on Saturday (they go out Monday) and she also looks for the cheapest possible shipping method appropriate for your package. Thanks! Helps a lot!
I mailed a very light, small padded envelope and it cost me over $ 13. I’ve paid only half that at USPS.
AAA members get 5% off shipping.
I’d recommend this location to others who need to use UPS service.

Aura here is wonderful. She helped me with such a positive and calm manner, she went out of her way to help me navigate a lot of confusing stuff concerning shipping, and even fixed my faulty door key for FREE! They do key copies here, which is awesome and I didn’t know. I love this place!

People are raving but it was honestly a normal UPS store with average customer service. They definitely charged me $ 5 to tape up my package unlike other customers so maybe I just got unlucky. Doesn’t live up to the hype.

Friendly and very helpful staff. No extra charges when they help you to tape up your box or when you need to use their tapes. Very clean store. Easy and free parking.

Great ups store! Great location and there’s parking right in front. The woman that I’ve seen working there is always super nice and helpful. They have a computer to use to print things out which is paid for by credit card. The only reason I don’t give all 5 stars is because sometimes it can get a long line and theres just one person working

Notary public only works Monday, Tuesday, and Friday. Call before you go to make sure she is in, but if she is, you can get whatever you need notarized within 5 minutes. (Standard price– $ 10)

Normally I dread going to Fedex, UPS, the post office et al. Who doesn’t? But these guys make it so easy it’s a breeze. Every time I come to drop off a package, they hand me coupons. They never complain about giving me a receipt when I drop off something that’s already pre-​paid either.
Thanks for making it so easy guys.

The people that work here are super nice. Parking sucks but that’s not their fault.

Great place to make photo copies! .10 each! Conveniently located across the street from me. Friendly staff :)

So I went to this UPS to have a Certifax Livescan performed so my review will only be about that experience and how Livescans should not be terrifying.
Basically, a Livescan is a background check that you submit to your employer/​internship/​etc. You give them your social security number, address, fingerprints, etc, and other personal information.
Everyone at the UPS was very friendly and the technician was very patient milking my nonexistant fingerprints with cornhusker oil.
However, there is something totally off about their Livescan laptop computer. The entire time I was getting Livescanned these virus warnings kept popping up. The first time it was just a firewall pop up and the technician closed the message box. Later on, however, more and more messages came up saying the computer was compromised
«Uh, there is something wrong with your computer,» I stammered as pop up message after pop up message came up in between the prints for index and middle finger.
«No,» the technician said, «Don’t worry. That’s just the U.S. government trying to connect to the computer. They like to monitor us as we do our livescans but I don’t want to let them.»
«Uh,» I said. «But it says you are bittorrenting.»
«The US government is just very nosy. Sometimes they try to connect via webcam to try and monitor what we are doing.»
«Now it is saying that a virus is trying to modify your registry.»
«Yeah the U.S. government sucks. I don’t know why it keeps trying to monitor us.»
So I think either this guy thought since I was a little lady that I was also not very bright about computers, or he was a very, very, not computer-​smart person, or the U.S. government is more malevolent about Livescans than I have ever thought.
Also, $ 30 is way too much for a Livescan.