Pier 1 Imports

Bought a hammock and stand, the stand stated 500lbs weight limit, when it was delivered manufacturers instruction manual stated 250lbs weight limit. Huge difference! When I called, they agreed it was a mistake but offered no partial refund, no credit, coupon… nothing. I spend a lot of money at this store, so a little disappointed. I will probably stop buying their merchandise since customer service is right up there with quality for me. Buyer beware…

Beware of warranty…
We have had our patio furniture for 3 years or less, the edges are coming apart… We called and asked about the warranty, which was at least 5 years and the response was that it’s normal wear and tear. I always assumed a warranty meant it should stay in tact like the day it was purchased… Oh well, beware of warranty.

I purchased a nice wool area rug at this store. The salespeople were very friendly and helpful in all respects. Bravo! They recommended that I should also buy a pad to prevent slippage and to protect against scratching my hardwood floor.
I agreed to buy the pad and rug. They even helped me carry out my purchases to my car.
Now the happy story turns sour. The rug is great. But after a few hours I returned to the room that I installed it in and I was overcome by noxious fumes from the PVC pad.
I folded up the pad and returned to the store to get a refund for the pad. The salesclerk was nice, but the manager, named Natalie, approached me with a hostile attitude. She refused to refund the $ 30 for the pad since it was used. (The rug was $ 400). I asked Natalie for her surname. She refused. I tried to take her photo, which I’ve posted here. I wish that I thought fast enough to make a video recording of the stream of 4 letter swear words that I was subjected to. I feared that they were about to strike me.
My God. Pathetic.

First, this is a beautiful store with wonderful things and sometimes some great discounts. Yesterday was customer service from the Twilight Zone. I hate to write a bad review on one experience and based on one employee, but I want to send Pier 1 and anyone that works in customer service a message in hopes there will be some training in courtesy. I had some items to buy in my hand and was waiting for someone to show up at the cash register. I also had a question about a piece of furniture I was interested in. I waited awhile and then finally someone showed up and asked if I needed help as if she wasn’t sure I needed anything. I said yes, and that I have a question about something. I continued to talk to her as I walked towards the furniture I was interested in, but she stopped and asked someone else that suddenly showed up what they needed. I was standing there dumbfounded as I watched her help the other customer for quite some time, completely ignoring me. I raised my arms in the air and made a comment and she said «I’m sorry» and continued with the other customer. It was the weirdest thing. Needless to say, I walked out with no purchases. Here’s what you do salesgirl: You take care of your first customer first and if anyone else shows up you tell them, «Welcome, I’ll be with you as soon as I can. Check out our great sale racks!»

After having a horrible experience with online ordering where I ordered rugs but got a Christmas Tree and they wouldn’t do anything to help me. Basically said I needed to return the tree to the store and then reorder the rugs. This meant I wouldn’t have them for the present they were intended for. I took the tree into the Los Gatos store where I was helped by Yolanda. I couldn’t have asked for a better person to assist me with the mess that their delivery staff made. I wasn’t going to reorder. After my phone call, I was done with Pier One. After working with Yolanda, I’ve reorder and I will continue to shop with them. Just not online.

Outstanding customer service! The staff are friendly and very helpful, even calling other local stores for on sale items that they no longer have. A pleasure to shop here and reasonably priced seasonal things as well as year round pieces. Rosalinda, thanks for much for all your help last week! What a difference from my last retail experience in LG at a difference chain.

Natalie — you pushed me to the 5 Star edge! Your helpful, customer concern, excellent work ethic all above and beyond.
You even motivated me to sign up for a frequent flyer card! And I’m not even a frequent flyer (though my wife and daughter are).
Getting the opportunity to take 20%OFF everything including clearance caused me to take a deep look at the inventory here as opposed to quickly & simply scanning the place and leaving when I usually visit as a tag-​along to my wife and/​or daughter. Pier 1 has a huger variety of gifts and even greeting cards in addition to the obvious household accent products.

I came here two weeks ago looking for accent pillows for my gray sectional. I had been looking for months. I was greeted by a very nice salesgirl. She suggested a couple of options. I went with her recommendations and my living room looks amazing.

I wouldn’t normally write a review for a chain store like Pier 1, but the crew in Los Gatos was so impressive and «got» the meaning of customer service.
I recently bought a buffet table and from my beginning «not-​sure-​what-​I-​want» scouting expedition to purchase, to calling when the table came in, and when I picked up my order, each staff person was attentive, accommodating, and personable.
Even when I got home to find the warehouse had included the wrong directions, they kindly tried to help, called other stores, followed up, emailed the correct directions, and even stuck it out on the phone with me when I continued to have assembly issues (that were all me — not a furniture error).
In a time where I get very frustrated with the constant displays of lack of customer service, proactive professionalism, and pride in having job, the Pier 1 LG crew is a refreshing pleasure with whom to interact. I had stopped visiting Pier 1 for a while, just because, but will now definitely continue to make the journey to this location when it’s time to get a home décor fix.

Chris was very helpful. I went in looking for a specific wall art that I had on my iPhone. He helped me locate the item and suggested other pieces when I didn’t like the one I initially picked out.
Parking is adequate, I’ve been to this location a couple of times around 4ish.
Overall great service.

My husband and I went in tonight to buy an outdoor chair for my mom’s birthday. WOW! The service was amazing! Katie and the other woman working (I cannot remember her name!) were absolutely amazing and super cordial.
I always find it impressive when retail workers remember customers as I am sure they see many over the course of their days. Katie always remembers us and says «Hey, you’re back!» It makes you feel like you want to be in the store.
They helped us choose what we wanted, but were never pushy and didn’t try to OVER help us.

ok, so bring the prices down, and i’d call it home décor heaven! really, they’re a bit expensive. but oh my goodness… i do love this store. especially for holidays. their christmas stuff is sooooo cute!!! and the staff is super friendly/​helpful. my daughter was looking for an item she got last year, and they didn’t have it this year. but the girl she spoke to was kind enough to look in their list of upcoming things to see if it might still happen. had to appreciate the extra mile on that.
they do run coupons from time to time, which make it a little less painful on the wallet. sales are great too. all in all… GO!

I was in the area and decided to stop by. As I walked into DECOR HEAVEN, I was greeted by a friendly employee :). Customer service is great. They need a bigger store because everything seems cluttered!

Finished holiday shopping in October already!

was a very big store, had lots of little things that makes you just want to buy…

I recently purchased both the Abbie sofa and the Addyson chair for a new apartment. My whole experience could not have been more pleasant.
I went in two or three times to look around before making a final decision and I was always greeted warmly and offered assistance. I was not badgered or overwhelmed, though. Huuuuge plus points in my book.
As soon as I *was* ready to inquire about a product, the staff was right there… friendly, down to earth and sincerely willing to help.
After I placed my order, I was told that the furniture would arrive in about a week and it did exactly that. Totally seamless.
Additionally, when I noticed a slightly lower price on one of the items at
I went back in and they were more than happy to adjust the total for me.
For $ 65, an small outside delivery service will deliver your items (up to 5 I think) to you as well. Sal (the delivery person) was also courteous, communicative and timely.
This is a great location, and they receive product deliveries every Tuesday and Thursday. Items are always being updated. It’s great to just go in and look around. Their prices are reasonable, quality is good and sales & clearance produce some great deals.
I could not be happier and will not hesitate to purchase from this location in the future. I suggest you do the same!

Pier 1 is great! Some stuff is tacky or just TOO ‘artsy’ (like the pillows with 74 different colors and 63 different patterns, and rhinestones, sequins and felt birds sticking off of it)
However– some fo their stuff (including about ¹⁄₃ of their pillows) is awesome! They have great mirrors, paintings, picture frames, etc. Their cookware, dishes, place settings are hit or miss but when they have great stuff it goes fast.
If you are a lover of Pier 1 — it’s def important to try and pop in here somewhat often to get the good stuff!