Chili’s

I work for with our local children «in need». We were in a bind today and needed to provide lunch for 30 cops here in our office. We usually ask for food for children. Today Janelle (the manager) really came through for our Department. She put a rush on our order! And after it all we were given a huge discount. Janelle had our salads ready before they even opened for business! Our cops here in Valencia county as well as our staff and children thank the team at Los Lunas Chilis for everything they do to help us. Service and products are getting so much better to!

Ordered a burrito… bad just awful. We use to eat here often as I work in Belen but the past 3 visit food was just bad.

ok so reading everyone’s complaints they all seem to be in the same area
so is mine. i dont want a stupid tablet to take my order, i dont want it on my table. i dont want electronics anywhere near my table. but no guess what you find, the stupid kiosk thing on every table. well i went last night for my dads bday, i said this is gonna be a difference experience because i was gonna demand good service, so i did. arrived my parents had already gotten a table so we sat down, i immediately put the kiosk on another table, and once the waiter came to the table he noticed it was gone, he didnt bother to ask as to why because i caught his attention right away and engaged in conversation with him, food came out fast, waiter was very tentative. only thing that needs to go is the kiosk things from the table. no one needs to be playing games on those, you go to places likes this to share a nice time with family and friends, so people put your smartphones away, and talk ! have a nice time

Went for an early lunch last Monday. The food was great but there was no one to great us or seat us for a few minutes and when we got seated it took almost 45 minutes for the food to come out. Not great For a salad and a turkey burger, with a very empty restaurant. The manager was very apologetic. The food when it did come out was delicious, I always get the quesadilla explosion salad and I’m never disappointed.

Kiosk automatically charged the ticket 25.00 all items added should be verified at the table. I do live near by and have noticed the decrease in customer attendance At this location. Review also said I was from Santa Ana CA, We are from Los Lunas NM.

I am done going here, I’ve getting it multiple chances and this is the last straw. A while back me and my friends went there and my friend got ribs and a giant wire was in one of his ribs, another time we just got our order completely wrong after an hour of waiting because the waitress decided not to write it down. Then the last time I went myself and ordered a steak medium well. It came out so red and raw I couldn’t even cut into it, after showing the waitress she got me a new one and this one was just charred, I was starving so I ate what I could and I have now been sick with food poisoning for 2 days. Thanks chilies.

Only saw our server once during our visit and my avocado chicken sandwich only had 3 very small slivers of avocado on it.

We ate at Chili’s for dinner tonight and do not plan on going back. The servers were friendly, but were not attentive (even though they do the whole co-​server thing) and the food took forever and then came out lukewarm. The thing that really got us was that I ordered 3 sides for my meal and my husband ordered an appetizer. These things should not take long.

Giving it 2 starts only because our server was very polite but food was awful. I ordered the baby back ribs which were always my favorite but I was so disappointed. The sauce they use now tastes awful. I left feeling so sick. My husband even tried them and his opinion was the same as mine. I also ordered a margarita and felt like I was just drinking juice. Will not be returning to Chili’s

We came in on a Friday night with a group of adults and kids from a local theater group. About 25 of us. Couple of sections of the restaurant were empty, so we figured there wouldn’t be any issue. The wait staff was rude and dismissive and told us that section is closed. Spoke to the manager, and finally got seated. Service was lacking. We came back the following night to give them another try, and called ahead to tell them we would be «about 25, maybe more». When we got there, our group was bigger. The manager, annoyed, told us she will seat only 25, although, again, there was clearly enough space. The rest of us were told we have to just wait if we want to be there. Needless to say, we left. The IHOP next door treated us great, seated us quickly and politely. I guess, Chillis doesn’t need customers..

Chili’s has always been a favorite in our family, but last night was a little rough, even though our food was delicious, the service was really bad and none of us wanted to put up with a rude waiter while trying to enjoy a nice meal

We have been here lots of times. This is the best Chili’s around. I’ve been to other Chili’s in the Houston area, and I feel this one is one of the cleanest, and nicest around. They just recently redecorated the entire restaurant, so that’s a plus.

Very disappointed with dinner tonight. They took way to long, some of our food was cold and missing side dishes. Once we were eating I found a piece of plastic in my chicken margarita bowl. Our server tried checking with the kitchen.
Then the manager came to the table and apologized for the plastic but was disinterested in our experience. He didn’t even ask how the rest of the meal went.

My family ate here last night after church. The service was very good but the food was not what we have experienced in the past. We did not like the menu changes-​especially the burgers. The new burgers and buns are not as good. In addition my daughters pizza was sent back because she said it was really bad. She liked the old pizza better. The restaurant looks nice but that is not as important as the food. We will probably not go back unless they change the menu back.

No stars! I just had the worst experience at this location, 3 servers tried to CONVINCE me my chicken crispers weren’t burned even after I crushed the batter to dust in my hand! Then Darrelle our waiter continued his rude disrespectful behavior towards me right in front of the manager and she said and did nothing which means he was probably sure she wouldnt. I brought it up to her and she agreed it was rude but I got the feeling there wouldn’t be any consequences. Will NEVER be returning to that location even though I live down the street

Love to come to this chillis ! Only chillis we usually go to. Always get good service. Once I did get bad service, food took longer to serve & than the food was cold like it’s been sitting there and forgotten ! Don’t know if the waitress was new. But we were seated first and received our food last than other tables. But this chillis is good other than that bad experience. Just setting it aside and keep coming!

Waitress was awkward and unattentitive, received 1 appetizer quickly, the other and requested side of ranch never came. After the waitress passed our table several times we finally flagged down a passing manager (who didnt touch one table during her walk thru) to inform her that items were missing. Again they came quickly along with the extra side of ranch which was just enough for one piece of lettuce.
The manager who delivered the app and ranch, who also «didn’t like to make excuses» informed us that «half of our ticket had fallen» and so on. …we asked for a larger side of ranch and felt rather insulted when we were told they have to charge for a larger side of ranch… like this is my first freaking rodeo, no, just first time with the clowns…
Our food came 3 minutes after our second app finally arrived and low and behold, was cold and resting on oven heated plates. Fail. Fucking fail. Not to mention our waitress came by the table twice the whole time. there was no teamwork whatsoever, other servers or managers failed to check on us, and our dirty appetizer plates sat on the table for the duration of our dinner that my fathers red blooded american blue coller sweat paid full price for. I’ve been in the industry since 2001, I have had crappy service, I’ve made mistakes before, tonight the whole floor staff blew it. Ill just say that it takes some serious neglect for us to leave a tip under 30 percent. Instead of redesigning the store you all should focus on retraining the staff.

Waitress was kind and apologetic. Manager was polite and apologetic. Food, cold. Bartender, extremely slow. Place is dirty. I did not feel comfortable at this place. Things have changed for the worse.

We go there to meet a friend, otherwise avoid Chili’s in general. The staff has always been friendly and the food adequate, except for the absurdly high sodium content.
But this last visit was probably the straw that broke the camel’s back. What is it with these little computer things? Waitresses can’t bother taking your order or checking if you need a drink refill. You have to tell the little thing on the table. The absolute last straw was when our friend was told she had to use this thing to pay with her credit card.
We might still go there to meet our friend, otherwise, no way, no how.

Pretty nice location and friendly service. Food comes out hot and fast and never had any complaints. I’d definitely be back soon and would recommend this chili’s to anybody who likes a variety of food all on one menu.