IHop

This is the worst IHOP I have ever been too. Everything was fine until the food came. My mom didn’t get her salad and i didn’t get my hash browns when it was delivered. When I asked where my mom’s salad was, she said she still had to make it. When I asked where my hash browns were, she said they still needed to be cooked. I then asked why her salad didn’t come before her meal and we were told she was the only server and didn’t get a chance to make it (I saw 4 servers on duty serving 4 tables, I’m just saying). I then said to her that being the «only» server had nothing to do with the cook not making my hash browns. She had nothin… Crickets. No attempt was made to make things better. NEVER AGAIN!!!

It is really sad… I love most IHOPs. And the new menu with Tuscan eggs is great. Would have been nice to get basil like the menu offered.
The server was trying, although 10 minutes in the kitchen is unacceptable. It looks to me this poor kid had 8 tables. The manager would disappear, skinny women with dark hair and bun.
This guy is obviously NOT trained well. Although he is trying, didn’t clear plates from table when brought the check but made sure he explained the receipt. I did hear a larger women with blonde hair in a bun tell another table she was training when she brought drinks. Then I see her cleaning. This guy is sinking and she is cleaning?
There is another server that passed out table several times with my husband’s water empty. Obviously this is a management problem, as I look around there are people standing up front and no one to seat and no manager in site.
If I am the owner of this, I make some serious decisions about this management staff!!!