I don’t know what is going on here, but this may be the most mismanaged Mcdonald’s I have ever been to. Too many people standing around with one ill equipped kid at the cash register. The wait for food is astonishingly long and it seems from the number of people returning to the counter never quite right. The people associated with this store should be embarrassed.
Donna M.
Évaluation du lieu : 1 Louisville, KY
If there were a way to give less than one star, I would do it. Stopped here today on our way home from a medical appt. Ordered a burger and fries for my ill husband and an egg mcmuffin for myself. No crowd, no line. Our food was ready quickly EXCEPT I was asked to pull up to wait for the egg mcmuffin. I pulled up and waited over 6 minutes. Went in the restaurant and nobody there had any idea I was waiting for said egg mcmuffin. 3 workers began to discuss the situation and play the blame game but still no one made any move to cook an egg mcmuffin! I finally requested my money back on the item because by this time my husband’s food is quite cold. They looked at me like I had grown two heads but nobody moved toward a register either. I ended up leaving extremely angry and without the egg mcmuffin that I had already paid for. This McDonald’s is known for bad service In my neighborhood but lately has risen to a new level of awful. Not one person on some shifts knows how to prepare a frappé. How about not adding things to the menu that your workers can’t be trained to make? The egg mcmuffin ordered at 4:20 in the afternoon proved to be the undoing of the entire staff. These are the folks demanding $ 15 per hour? Sorry, I think not! And while I’m at it, just because I’m so very angry, last summer I had my three grandkids at a table enjoying lunch. My grandson happened to look up and the huge opaque light fixture above our heads was FILLED with dead bugs! Ick.
Chris L.
Évaluation du lieu : 2 Louisville, KY
Customer service is always horrible. How hard is it to at least say«thank you» when you take my money. Most of the time I feel like I am anoying the employee for ordering my food. I never get my sauce with chicken nuggets. I only go to this location because they are open all night. I’d rather get something than nothing. Management changes are definatly needed!
Michael T.
Évaluation du lieu : 2 Louisville, KY
This McDonald’s was completely torn down and rebuilt. It only reopened last week. On my visit, i was the only one in line and had to wait while two employees discussed how much to charge another customer for cookies. Finally a manager alerted them to my presence. New McDonald’s: Same poor customer service! At least they got my order right this time. Drive-thru opens at 4:00 a.m.