T-Mobile

I gave this particular store multiple chances as it is the closest location to where I reside. THIS STORE IS A SCAM! The first time I went in to «jump» my wife’s phone. Beforehand I did all my research and was well aware that I met all requirements to «jump» the phone. The Manager of the store told me we would owe $ 280 to jump. He said I could sell the phone to pay off the balance etc. I was confused so I went to the Fort Collins store and was told I could jump the phone and was done in 15 min with no out of pocket or hassle.
So this month I got a iPad, I did all my research and knew it could be used with my service and all it needed was a sim card. I decided to go into this store once again for a second chance perhaps the manager was misinformed. I was told by an employee that the iPad was locked and I had to go back to the original provider to have it unlocked. This is a iPad mini2 which comes unlocked from the factory, I explained to her and asked if she could put a sim into it to test it. She reluctantly did and I saw the sim work. She quickly pulled it out and said «nope its locked», then proceeded to tell me I could trade it in and purchase one that would work that day. I told her no thanks and she was very rude to us after that. Once again I went up to the store on Harmony and College. The employee there was great and confused as to why someone would tell me that. We were out with a new sim and ipad in 15min with little expense.
I am appalled by the business practice here at this store. The staff is extremely rude, they treat you as a small lost child and look down on the customer. The stench of arrogance, ignorance fills the room met with rude and combative customer service. GO TO THE STORE ON HARMONY & COLLEGE IN FORT COLLINS!!! It’s worth the drive, this store is literally stealing from its customers!