Update: This guy, Terry Palmer, has declared bankruptcy. We had a hearing with the arbitration board of the dept of consumer affairs, which he didn’t even show up for. They awarded us over $ 28,000 in damages, which we’ll never get because of him declaring bankruptcy. As part of preparing for the hearing, we subpoenaed the sales records from Harvey Windows. Just as I suspected, all the time he told us he’d be bringing the windows over, etc., he hadn’t even bought them yet. He finally purchased them after we threatened to call the police, about 7 months after we gave him the money to buy them. If this guy or his son ever go back into business under a different name, all I can say is, stay away from Terry Palmer or Matt Palmer of Lowell, MA. You’ve been warned.