Mattress Firm Lubbock Southwest

Have been in the market for a new Mattress and have done our due diligence and been to all the mattress stores in Lubbock. Was about to purchase a Sleep Number and just happened upon the Mattress Firm Store right next door and we sure are glad we did! Both Lynn and James were awesome through the whole process! If you are in the market give them a chance to earn your business!

So here goes.
I’m a big guy – always have been. The bed my wife and I have right now is a Beautyrest plush euro pillow top, which we’ve had for three years and is in perfect condition. We were in the market for a bed for a guest room, and decided to upgrade ours to a king sized mattress, and just move our bed into the guest room.
We went to the store off of Slide, and a lady comes over, welcomes us, and all that. Then she begins to guide us over to where they explain the colors on the mattresses and such. Now, I’m not one to offend easily. However, she ignored my wife, looked at me, and said «These mechanical bases are great for people with back problems, health problems, breathing problems, and if you just have trouble sleeping.» I just stare at her and say, «No, I’m good.» She gives me that look, you know, like, «Okay… well, it’s your funeral.» And starts telling us about the beds.
I let her finish, and then tell her what we’re looking for. My wife loves the euro pillow top, so we’re going to go with what we already like. I tell her the type of bed we have.
She looks at me again and goes, «Yeah, but does it have this dip in the middle of it?» And proceeds to make a large dip in the air. At first I’m too stunned to even say something, but I just shake my head and say no, no it doesn’t. She just shrugs and says, «Okay, well I suggest this one, but if you want to look at those,» and we do, and thankfully she leaves. I didn’t really start getting pissed off until after we left the store and I started replaying it in my mind.
I can tell you this– Whoever she was, if we’d have found the perfect bed there, and we did find one we considered before we rehashed her speech, we refuse to buy it. We’d rather go to Bob Mills and spend a few thousand more than ever buy something from this place. I’m sure not all the employees are like this person, but she’s ruined this place forever in our eyes, and for anyone else we talk to about them. (Which, so far was every other mattress store we went to in town.)
So whoever she was, she desperately needs to either keep her comments to herself, or find a more tactful way to ask if anyone has any health problems.
Like, oh I don’t know, ask if anyone has any trouble sleeping or health problems.

Great customer service! I definitely recommend coming here! They really worked with me on what I was looking for and we found the perfect mattress for me within 30 minutes! They also delivered the mattress the same day which was extremely helpful.