West Texas ER

This was my first time going to this ER and if I ever have to go back to one I will go here first! We were greeted by friendly staff everytime we saw someone. My daughter had a TV fall on her foot and we had to check and just make sure nothing broke. The registration was fast and we weren’t even waiting in our room a min before the Dr came in! The Dr was very personably as well as the other staff. We werent even there a hour and we even had X-​rays! This is a super nice place and glad it’s by my house if I ever need it!

I went in at 10:00pm on a weeknight in mid-​July. There was nobody in the waiting room, so I thought I’d fly through. Got back & explained I was having severe lower back & leg pain (barely walk). Every «visit» to my room had about a 20 – 30 minute waiting time. They performed an x-​Ray on lumbar spine that revealed nothing. Told me MRI would tell more, but based on x-​Ray, they thought I was fine. Gave me a Toradol shot (did absolutely nothing) & a script for Toradol. Remember how I told you the place was pretty much empty? For all that, I finally left at 1:00am. 3 hours to run an x-​Ray & tell me I was probably fine, in an empty ER??? Went to primary physician the next day in even worse pain. He said it was likely a disc in my back & laughed when I told them I got a Toradol shot. Ordered & MRI & I had a massive herniation in L5-​S1 that required a microdiscectomy operation. I will never go back. It was supposedly a Dr. Smith, but based on diagnosis & perceived complete lack of knowledge, I’d question his title.
Then I got a nice $ 400 bill from them for that awesome Toradol shot.
Do not WASTE your time (a lot) or money. I got the feeling they felt put-​out by the fact they actually had to attempt to treat someone.
To give you an idea of what type of person I am, this is the first review I’ve ever left of any kind, I believe. But I had to make sure everyone had fair warning.

Must agree-​efficient, friendly & competent in every way. Dr. Berman was great in treating my wife when she cracked her left radius. Radiology, diagnosis, splint, referral & release in less than 1−½ hours. No wait for evaluation, no delays anywhere. In network for United. Nice new facility, clean & comfortable.
If you must, then I recommend coming here.

I have had the opportunity to use West Texas ER twice now. The first time, my son hurt his arm during a Cooper YFL football game and he was seen immediately upon arrival at the clinic. The staff was awesome and took great care of him from start to finish. They told us what was wrong with him and gave us good treatment options. Length of stay at the clinic was about an hour and a half total from entry to diagnostics and discharge.
Last night I was unfortunate enough to need medical care for a massive migraine. We went to West Texas ER and I was in a room within ten minutes of arrival. The medical staff was great, the doctor explained all the treatment options, I was given treatment and observed for about thirty minutes to ensure no adverse effects and walked out of the clinic in about an hour and a half.
The facility is clean, organized, calm and I will never look at clinic emergency care the same. They have set the new standard in immediate minor care in Lubbock. I would and do recommend West Texas ER to anyone I know.

When my son fell off his bike we knew stitches were inevitable. We chose west Texas ER because it was so close. I was overwhelmed by the situation and my son was in pain. The staff was so kind and welcoming. I was really pleased with how clean the waiting room was and well organized the operation ran. The nurses were so friendly and really helped us feel at ease. Dr. Berman saw us. He was so patient and sensitive to my scared son. We were in and out in less than an hour even with 5 stitches! I would go again without reservation and definitely Will refer my friends!

Great staff. Only commercial insurance, Tricare, and self pay patients are seen here. This really cuts down on the waiting room time and you get personal care! What a great positive change to healthcare and the emergency room setting :)
I would take all my friends and family here!!!