Johnny Rockets

I work at the outlet so ever since we opened, myself and the rest of my co workers have frequented the food court many of times. Johnny Rockets is the popular choice being that we only have generic food court options like the Philly cheesesteak, «Chinese» and a «healthy» wrap place to choose from. The first couple of times I visited this JR they would always get my order wrong on separate occasions, specifically I would run into the same problem, them only giving me one patty on my burger instead of two. This probably happened about three times, It was getting so annoying to have to check my meal every time I left that I thought that I would call management or corporate being that I’m on a time crunch while on my break and the extra time inconveniences me but I never got around to doing so. Fortunately for me, my recent orders there have been correct and I attribute this to there being less people in the kitchen. What I will say is the customer service here is lacking a bit, there’s a young peculiar looking white girl who always works as cashier, she’s nice but very inattentive. Instead of focusing on her job she talks to the line cook telling him how tired she is and every time I visit this restaurant stand she always seems like she wishes she were somewhere else, smile sometimes girl. In all their food is pretty decent, though I hate their fries and usually get a burger from JR then walk to the Philly place to get their fries instead.

Second time here — both times the cashier has treated me like I’m a bother. Soggy burgers and very poor (no) management.