Delta

Delta has really improved since my last trip. This was from Newark to St Lucia, with a layover in Atlanta. There is a lot more space in my economy seat, and excellent entertainment options. They even gave out earbuds (which was great, because I totally forgot mine). Boarding was quick and easy.
I am thoroughly surprised. I hope it continues to be so nice.
P. S. I took United on the way back, and was not so pleasantly surprised. =(

Delta is horrible.
DELAYS & CANCELLATIONS
Instead of canceling flights with enough notice, they wait until you’re at the airport and then delay it for 20 or 30-​minute time slots, then keep delaying and delaying. Once they almost put me on a flight in horrible weather conditions then canceled at the very last minute when we already boarded the plane. Nice to know they value our safety.
LOST LUGGAGE
After one of my cancellations, they lost my luggage and were completely disorganized and understaffed at JFK airport. Three different people told me three different things which led me to wait hours at the airport without anybody telling me until the third person I asked that I had to put in a special request to get my luggage. It still took 2 hours after that.
BAD CUSTOMER SERVICE
Despite my horrible experience, they initially refused to give me anything beyond a few extra miles. Nothing monetary. After begging and pleading they finally gave me a $ 75 gift card that apparently expires. Totally my fault for not realizing that, but then when I tried to still get the gift after the expiration date they refused. Totally unconcerned with customer satisfaction. No willingness to go above and beyond at all.
Not surprising they were implicated in colluding to inflate prices. They don’t care about customers at all.

Delta Duplicity
Delta Airlines is running a scam on its customers. You go on line to make a reservation and then get a diagram of the cabin that shows that there are no seats available except in first class.
So you call Delta’s 800 number and are told that if you make flight arrangements by phone there will be a $ 25.00 surcharge. You suck up the surcharge and are then told by a customer service rep. that there are plenty of seats; they just won’t assign you one. So you have bought a ticket but no seat.
You are told to show up early at the departure gate to get your seat assignment. The burden is on you and you have just been bilked out of 25 bucks.
This is not simply unfair; it is unprincipled. This airline is run by scam artists.
Although I don’t love United and their flights from Newark to Atlanta are fewer, I’ll suck it up just to avoid this grasping, unprincipled company that deserves to merge itself into oblivion.

Worst airline ever!!!
We NeVer fly anymore and this is why!!! We paid a fortune to fly round trip first class to anchorage Alaska from JFK. We changed planes in Seattle. A very long flight so we paid the big bucks!!! Yep, our seats were a little bigger than economy class. That was all! The food was inedible. We didn’t even have the option that economy had to buy cheese and crackers because they ran out! We were flying 11 hours and starving. There was one bathroom in first class and the poor people on economy was barred from their bathrooms because the food carts blocked the one aisle so there was a long line to the first class bathroom which needless to say was filthy by then. On the first leg of this journey the chargers for our iPads, phones etc did not work but that was nothing compared to the connecting flight and both planes on our way home. Those planes were so old they had no movie screens at all. In fact the planes we took for the return flight had no plug at all to even listen to music from the plane. We could use the wifi on one of the planes to watch movies on an i phone or iPad but no mechanism to keep them charged. My husband just wanted to listen to music but unless it was already down loaded on his phone (which it wasn’t) he couldn’t even do that. If there was any way to do this, the staff was completely clueless of how to use any of the technology. even the planes from the 1970s provided a music channel.
So here we are paying the huge bucks for first class with no edible food, no premium alcohol, no entertainment whatsoever and long lines to filthy bathrooms. But it gets better! on our return flight we landed 30 minutes early only to be trapped in the plane with the nauseating smell of the fumes filling the cabin before we are finally released.
Bottom line is Delta does not care if you are willing to pay a fortune only to be treated like a mere human being. They know they don’t have to so they don’t bother, they just take your money.
Amazing they get away with this! Never fly DELTA!

Force people to check their bags even if they will fit in the overhead bins. I had a bag I fly with and put in the overhead bin ALL THE TIME but at check in they said it would never fit and I would have to check it and pick it up at baggage claim. Check in lady was so rude and didn’t care we have a wedding to attend 2 hours after we land and don’t have time to wait for baggage claim.

Delta’s flight from La Guardia to Savannah on a Friday evening is only on time around 15% of the time. Often it is several hours late.
Delta are of course aware of this but are either to lazy or just plain incompetent to address the issue. They are an unprofessional disgrace
AVOID DELTA IF AT ALL POSSIBLE

DELTA = Doesn’t Ever Leave The Airport
This is my first time on a round trip flight with delta toward New York. On my way to New York I honestly had a decent experience.
Now coming back from New York our flight was scheduled at 7:25. My girlfriend decided to call in before and the my told us it was delayed to 7:45. At this moment that’s something that normally happens. Once a we arrive to airport we have an additional delay «the plane has not arrived» more of a delay. Plane arrives 8:15. Which they announce they will start to board.
9 pm and they mention that we are still waiting on flight attendants to arrive! Now I have my family emotional waiting for me to get home.
Paying for wifi, food, water which we all know it’s not cheap at the airport.
Imagine if you were late a few hours to your flight. Plane takes off and nothing you can do then kick yourself in the a**. It’s disrespectful how they have managed my time. If they would have mention plane would be late or flight attendants I would have manage my time differently…
I really hope someone in delta pays attention.
Like I said previously it was my first time and most likely my last one.
Delta! Once again thank you!
PS: not even a voucher for beverage for the delay!
Great job guys!
Now I have to add on more to it. My carry on bag «couldn’t fit» they didn’t even let me take it to the plane. All my souvenir that I brought broke «mugs, picture frames, and nice foot long Statue of Liberty and an awesome Empire State Building with King Kong on it. I couldn’t wait to get home to see it.
Delta man you guys SUCK!!!

It’s too bad I can’t give a zero star. Delta and Virgin airlines gave me the worst experience ever with any airline and I’m a frequent flyer.
A few days ago I was to take a flight with Virgin airline which turned out to co-​operate the flight with Delta. Due to erroneous airport express information given by airport staff, I got to the terminal 1hr 15 min before the flight instead of the planned 2hr advance time. It wa cutting it close but I still have 15 minutes to check in my bag. Fortunately there was no line and seven counters were still open for bag check-​in: four Virgin economy class counters that were serving other passengers at the time, and next to them three Delta premium economy class counters were open. Since we already check-​ined online and got our boarding pass the night before, all we needed was to check in our bags, so I got in line. None of the three counters for Delta premier economy bothered to call me for check-​in despite being free. I didn’t think much of it at the time as I thought they were Delta counters for premium economy class, and the Virgin economy counters were still open. A couple of minutes later, one counter for Virgin economy class became available. As we I walked up to the Virgin economy class counter, the agent closed the computer and walked away. So we had to go back in line to wait for the next available agent. Meanwhile, the agents at the Delta counters were still free but didn’t call us up.
After waiting in line for another 10 minutes or so, a Virgin staff who walked by offered to take us to the Delta premier economy counter for check-​in. Apparently since the Virgin flight was co-​operated with Delta, both Virgin and Delta could do check in for the flight I was boarding. When I was bought to the counter, the agent informed me bag check-​in closed five minute ago. Needly to say I was shocked and dismayed that they did nothing to help me when I was kept waiting in line all these time while bag checkin time was expiring. He called a Delta supervisor to come over. The supervisor immediately accused me of waiting in front of the wrong counter. It was delta flight, she said, and I shouldn’t have wait in front of Virgin counter. I told my flight number was actually Virgin’s. Then she started accusing me of coming to the airport late and missed the check in time, conveniently ignored the fact that I was kept waiting inline while her agents, knowing it’s the same Virgin flight and they could easily check me in, did nothing. Her excuse was that her agent didn’t call me because they didn’t know I was checking in for the flight leaving soon. Apparently at Delta, it’s ok to ignore a customer waiting in line bemused agents can just assume they are boarding a later flight w/​o asking. She then told me it is my responsibility to get the attention of the staff if I needed to check in. I shouldn’t have just «stand around and do nothing», she said. It didn’t seem to occur to her that when a passenger stand in front of a counter, she might actually be waiting in line for service. No, we passenger just come into the terminal to stand around for fun, apparently. She actually suggested that when I come into the terminal I should immediately started yelling for the attention of an agent. If no agent is available, then even I should interrupt other passengers at the counter in the middle of their check-​in process. This is the most ridiculous and unbelievable thing I ever heard from any airport agent! She actually suggested I should do something to disrupt airport order that could get me arrested?
It’s not bad enough that our flight was missed, she would go to such extraordinary length in making these unbelievable stupid comments just to blame a passenger I order to hide the fact that her agent’s tardiness cause me to miss my check in time? And, instead of defusing the situation, she escalated the situation by actually insisting on charging me $ 600 to re-​book a later flight for me and my companion, after the ticket agent already informed me the later flight was a very empty flight. All because I actually dared to complain!
When I said I want to find out the name of the the agent at the counter who walked away instead of checkin me and file a complain about him, she actually told me no one was working at the counter all day. Apparently I needed an eye exam, or the airport was haunted by a phantom agent and phantom passengers that I saw earlier while I was waiting in line!
How on earth did the airline hire such staff and did they even train her? She obviously no idea what customer service is. In these day and age, it’s foolish for any airline to treat their customer this way. Millions of advertising dollar can’t erase bad word of mouth that can spread over the Internet at an exponential speed. I will never fly Delta or Virgin again even if I had to pay more. Anyone not to fly with Delta again if they don’t want the misfortune to encounter the airport agent from hel

Very comfy seats, earplugs and sleep mask. ig TFT monitors with one use headphones. JFK to Paris, on time — relaxation. Very satisfied.

Delta is the only airline I absolutely refuse to fly ever again. They dinged me $ 300 for my oversize baggage, even though a manager swore up and down she would waive the fees. When we got to the airport and asked for her not only did they refuse to honor her promise, but they wouldn’t even bring her out to speak with us.
Then they sent us to the wrong terminal and we almost missed our flight.
Finally, I had a stewardess named Nancy who I now call Nazi Nancy. She was nasty to everyone on the plane, even refusing to take people’s trash and making annoyed remarks when I asked for drink. When I stood up to search for a missing item that she had refused to help me with, she threatened to put me on a «no fly» list and someone would be «waiting for me at the gate.» No one was, but I couldn’t believe the abuse of power!
People around me gave me their number as witnesses if I did indeed need to deal with feds for no reason.
Never again. Never.

Delta is a pretty good airline. They have very comfy seats and the staff are very funny and friendly. I would just give it a 4 stars to be calm. Great airline. But, the problem is, the flights are usually 2 or 3 stops which that is the worst, especially flying in groups. But, delta is pretty good as an airline. Nice economy comfort seats. Better than united economy comfort. The reason why is united’s economy comfort seats barely recline, so that could be a problem. But delta has much better economy comfort seats than UA. Keep it up delta with the awesome seats!:)

Today Sunday, January 5^th was my worse travel day: I checked my Delta flight before I left my home. It was on schedule. I drove all the way down to Newark airport and found long lines at the Delta check-​in counter. Never mind I have carry-​on so I will check-​in on the kiosk. The kiosk busy wheel was spinning around for a good 45 seconds until finally it told me to see an agent. I checked the monitors and found my Vegas flight via Detroit was cancelled due to poor weather as were some other Delta flights.
So I went on the premier Delta line and immediately called my AMEX travel agent. I waited for 45 minutes until I finally made it to the Delta counter. AMEX was still on call waiting even after 55 minutes so I disconnected.
The Delta agent said the earliest flight to Vegas is Tuseday at 5:55pm out of JFK. WTF? I took it for now. I drove home in disgust. I am now back on the phone hold awaiting AMEX to advise me of a better alternative flight to Vegas hopefully tomorrow, Monday, morning or afternoon.
Delta = Doesn’t Ever Leave The Airport
At least Delta said they would refund my airfare, which is the only saving grace.
Well it seems the entire airline network is backed-​up because of the bad weather throughout the U.S. especially the mid west. AMEX could not get me an earlier flight than the Delta flight so I will stick with the Delta non-​stop out of JFK on Tuesday. Let’s see if I make it to Vegas.

I wish i could give no stars because they do not deserve 1. Delta is by far the worst airline out there! DO NOT TAKE DELTA!!! Flights are always delayed, they cancel many flights, and their customer service is horrible!!! I was stuck waiting on a delayed flight for 12 hours at the airport absolutely absurd!

Airline customers who are pregnant or have a medical condition: PLEASE READ.
Please be aware that, if a doctor orders tests for you, or you are detained for testing, diagnosis etc, Delta will not allow you to change your ticket without financial penalty.
It does not matter whether you have a letter from a doctor or not. Delta is interested in profiteering through fees, charges etc. It is not secret that this is part of most airline’s business plans these days, however, the callous disregard this airline has for it’s passenger’s safety and medical well being should give you a big pause before you
purchase a ticket with this company.
For years many of the world’s airlines, particularly those in the good olé’ USA have been in a «race to the bottom»; believing that cheapness in all it’s ⁷⁄₁₁ manifestations will elevate them out of the sorry state of their balance sheets. Expect airline consolidation to also mean a «consolidation» or hardening of their passenger policies too.
Remedies:
— Purchase copious insurance so you can «claw back» rights you had 10 years ago
— Boycott these characters (recommended if possible)
— Motivate other consumers to stand up to this absurd treatment of their core business resource: their passengers.

A review of Delta Airlines set to Carly Rae Jespen’s «Call me maybe».
I got a ticket from hell,
Don’t ask me, I will just tell
JFK, it felt like a cell,
And 29 hours late
I’d trade anything for this,
Hundreds of dollars for a miss
I wasn’t looking for this,
But now you made me mad
Your stare was holdin’
Blue vest, nametag showin’
Bad hair, fake smile glowin’
«Do you think you’re flying, baby?»
Hey, this is Delta and this is crazy, but we all called out sick, you’re stranded, Baby
It’s hard to not curse at you lady, but here’s my ticket, so rebook me, maybe?
Hey, this is Delta, and this is crazy, we never rebooked you, so drive home, maybe?
And all the Sky Miles members cut in front of me, but I can’t afford hotels in New York City
You took your time with the lines,
I stood and waited and cried,
You gave me nothing at all,
But still, I’m standing here.
Lie, you liars and steal,
At first, flight times look real,
I didn’t know I’d be tricked,
The times were all b.s.
Your stare was holdin’,
Blue vest, nametag showin’
Bad hair, fake smile glowin’
«Do you think you’re flying, baby?»
Hey, this is Delta and this is crazy, we forgot about you, no stand-​by, Baby
It’s hard to not curse at you lady, but here’s my bag tag, so find them, maybe?
Hey, this is Delta, and this is crazy, we flew your bags out, they’re not in Kennedy
And all the Sky Miles members cut in front of me, but I have no flight now, and need a taxi
Before you cancelled my flight
I hated you so bad,
I hated you so bad,
I still hate you so, so bad
Before you lost my luggage,
I hated you so bad,
And you should know that,
I still hate you so, so bad
It’s hard to not curse at you lady,
A six dollar lunch voucher,
Doesn’t help me?
Hey, this is Delta and this is crazy, but we’re incompetent, felons maybe?
It’s hard to not curse at you lady, but here’s my story, so refund me, maybe?
Hey, this is Delta, and we’re all lazy, we never heard of you, so call back, maybe?
And all the auto prompts, really anger me, why can’t I talk to, a person maybe?
Before you cancelled my flight
We hated you so bad,
We hated you so bad,
We still hate you so, so bad
Before you lost my luggage,
We hated you so bad,
And you should know that,
We still hate you so, so bad

I don’t even know where to begin… one star, they don’t even deserve it. Almost $ 500 for a one way ticket and I get treated like you gave me the flight for free. Really? So I show up at the airport pretty early expecting a ridiculous line for security check. There were a lot of people on the line that were cutting it close for their flights and the Delta representatives were doing a horrible job, as they called it «expediting» these people to the front of the line. The majority of them could care less if you missed your flight! For those who did care, at least you tried!
An hour and a half later, i made it to the checkpoint, yay! I happily put my shoes back on thinking i just made it for boarding. Boarding for my flight was scheduled for 4:19 pm. It’s 5:00, the flight is delayed to 5:15, okay. It’s 5:15, delayed to 5:30…delayed to 5:45…delayed to 6:05…delayed to 6:15…delayed to 6:30…to 6:45…to 7:00…to 7:15…then CANCELLED. If only they had told us earlier, but instead they chose to tell us, «crew members are on their way,» «we’re waiting for a flight attendant,» «one of the crew members timed out (wth does that even mean?!)»
I’m at the desk to rebook my flight, were you seriously rushing me? You just wasted my entire day, but it’s not okay if I take a couple of minutes to decide which flight I want? Seriously?! I wanted to get back my suitcase, which I checked in. I went downstairs to get it and they told me it was going to be a 3 hour wait, wait what? So I wait a bit, go back to the desk and ask again, this rep told me they’re loading or already loaded my suitcase. Great, so my suitcase will make it there before me! I hope I will get to see it again. =(

How to make this as concise and effective as possible? Hmmmm, ok …
They lost our luggage …
for THREE (3) days …
while we were on our HONEYMOON!!!
when luggage finally arrived, my bag was damaged …
and for all of the trouble, we got $ 25 each
I hate you, Delta — HATEHATEHATEHATEHATE!!!

My last trip to the Midwest was a bit hectic due to the weather — the typical flight delays and lack of information was the way my travel went going and coming but Delta made my trip as comfortable as possible. I fly out from LGA and was highly impressed with the short (barely there) security line, helpful staff and amenities. You didn’t have to be a first class or elite status flier to access the cubicle space to work on your laptop, indulge in the lounge or hang at the bar for some nosh as you wait.
When I finally got onto the plane en route to destination, the legroom as good enough for me to stretch out and overall the flight was not bad with all things considered. I definitely will fly out using Delta on my next trip.

If I had written this update before my last return trip; it would probably have gone to three stars, but no; they had to screw it up on the return… Flying with Delta is like getting a cheap box of candy or chocolate; you have no idea what kind you are going to get; it may be good, but also may be terrible…
Oh my, who is running this Airline? Seriously, I so want to find out and hope to meet this person one day because I think I have a few things to say that might help them run their business.
But I should blame myself for keeping traveling with them; if it wasn’t that is so damn cheap…
On my trip to Savannah GA everything went fine, not complains whatsoever but on the return they just kept changing the departure time backwards and forward like if was done by a child playing with the machine. I didn’t know if I should go to the bathroom and pee or hold it until they start boarding, it felt more like a game «leaving now» «no actually in 10 minutes from now» «but wait, 5 minutes now» «oh no, 15 minutes from now»… what the f*@&#…
Makes me wonder how they are making money or securing loyal customers. I do wish they read this reviews here, I mean…

I like to call this review «The Good, The Bad, and the Ugly»:
Let’s start with The Good:
1. New planes
2. Clean seats
3. Video On Demand and a great choice of stuff to watch, including TV shows, and they have a bunch of games you can play as well.
4. Cheap, decent food onboard.
5. BISCOFF COOKIES… ohmygod, SO good. They’re almost reason enough to fly Delta all by themselves. LOVE THE COOKIES.
6. Wireless interwebz onboard. Rock. Roll. The night away. Yes, this means you.
7. The baggage policy of two bags free is generous.
8. The woman in the in-​flight safety video is HAWT (they’re apparently referring to her as «Deltalina»). I bet you never thought you’d want to rip a woman’s clothes of for saying, «Smoking is NOT allowed on any Delta flight,» but the way she wags her finger at you when she says it makes you want to. Oh, and those LIPS… all I can say is DAYUM. Here she is (finger wag at 1:50):
Tell me I’m wrong. G’head.
The Bad:
1. Wireless wasn’t working on my flight down. Rock. Not. So. Much.
2. Mid-​movie my VOD screen went into a permanent loop of rebooting.
3. Once, when I was unavoidably late for a flight, a very unhelpful check-​in lady basically told me I deserved not to get a decent flight back to New York from LA. Not cool.
And now, what you’ve all been waiting for, The UGLY (and lemme tell ya, Coyote Ugly is lookin’ good compared to this):
1. Despite the generous two bag allowance, when trying to check in online for my flight to Antigua, I discovered that a third bag would incur a charge of $ 200 each way. Let me repeat: TWO. HUNDRED. DOLLARS. EACH. WAY. My ticket cost me $ 368 round trip and allowed me to take two bags. This means I could have bought a ticket for that third bag (not to mention THE BAG ITSELF could have taken two bags) for LESS than the cost of taking the third bag myself.
Dear Delta: Take out gun. Put in mouth. Pull trigger.
To make matters worse, when I spoke to their customer service, they explained why they charge so much using phrases like «in this market,» and «stay competitive» (which means they charge as much as the other guys to keep up with the Joneses), which is a bunch of CRAP. Running a business and «staying competitive» means being BETTER than your competition, not matching what they do in order to make as much money as possible. What a buncha NOZZLES. And they wonder why the airline industry is in such trouble. It’s bad management all around. I should mention that after an hour of browbeating, the supervisor reduced my baggage charge to $ 100 each way. Still exorbitant, but he was working with me. I told him I’m a scuba diver and that entails bringing heavy equipment, nothing to be done about it, and he clearly got the point.
2. One person on my trip had her bag end up in ARUBA and Delta denied responsibility for it. They blamed the connecting airline (LIAT), even though that connecting airline had never touched the bag to begin with, and they don’t even fly to Aruba where the bag ended up. Each subsequent contact with the airline yielded the same exact response, which was that it was not their fault. LAME.
All in all, it turns out medium with Delta, but the overall ethos has major flaws rooted in legacy airline attitudes. They seem to somewhat care about their customers, but they’re too big and monolithic to give the best kind of customer service or create the right kind of policies, and they need to take responsibility when they mess up. They also have to review those baggage charges. They’re ridiculous. Be better than the next guy/​girl, not just like them for the sake of it. JAYZUS.