Franks Truck Center

If I could rate a zero I would. I brought a commercial truck in around April on a Thursday and was told I would get a call back later in the evening or the next day to tell me my diagnosis. Not only did they not call but when I called on three separate occasions I was told the same lie by a rep in the service departing. He either said it was going to be put on the bed to be looked at or said someone’s taking a look and he’d call back in the afternoon. The rep never called back and I would have to frequently call to see the status of my truck. Upon receiving my truck on a Wednesday of the following week (5 business days later) they hadn’t even fixed a simple light I asked them to fix in the beginning. Not only that but I was also not called for an estimate or to even be explained at all what the problem was on the truck. The service department obviously does not care about customer service and it honestly shocked me to see that this place had a 5 star rating. Maybe their other departments not tied into commercial vehicles are good but they’re commercial department is horrid. Even the reps have an attitude with the customers while four of them are sitting doing nothing upon walking in. I would absolutely NOT recommend this place to service your truck unless a complete transformation is made.

I’ll give you a brief background, we loved our mechanic Freehold Tire and had no plans on giving them up. I have 100 miles towing with AAA just for that reason. Then my husband said it was too far and started looking in North Jersey where we now live. The best parts of Frank’s GMC is first their honesty and second their costumer service. Their prices are reasonable and not just for a dealership. They also don’t try to push other services on you. They have actually said you aren’t ready for this service. Another great thing about Frank’s, we were going on along trip right before a holiday weekend and I started to hear a knocking from the front end. They were booked solid so they couldn’t work on my truck but they said bring it in and let’s make sure it’s safe to drive. So, yes their motto we treat you like family is not just talk. Matt and all the mechanics thank you for your diligence and caring. Thanks to the dealership owners who keep the prices fair, so we can have quality work, and genuine parts. Finally, a company that cares, it’s refreshing!

Excellent dealership. Bought two trucks from them and will continue to buy from these guys. From the initial walk in, to the service of the vehicle (which to me is the most important part) franks is top notch.

Having never bought a car before, I was nervous about car shopping. Other dealers hounded me day and night after I looked at their cars, but Frank’s never did. Mark Hanley, a salesman, went to great lengths to find the exact truck I wanted, and he also did everything he could to help me get student and state discounts. He has a calm, easy demeanor and was the perfect guy to help me with my first purchase. The company’s motto is «We Treat You Like Family,» and they really do that. Every service has been a pleasure, as everyone in the dealership is so kind. Mark– thanks so much for making a hectic time so manageable.