Three County Volkswagen

The review is strictly for the ‘Service Department’ only as I haven’t brought any new car from this dealership.
My wife had purchased 08 Beetle 54K miles two months ago; this is our fist VW car and first car for my wife. We decided to take it for a service when the mileage hit 60K but very recently the driver side headlight, taillight & backup light stopped working. So we lookup for the closest VW dealership from Jersey City and took the car to this dealership one weekend.
We highlighted the problems with the lights and also requested 60K mile service on the car. The diagnostics result came up with having to change —
1) The headlight bulb
2) Replace the taillight assembly as the bulb had melted the tail light bulb holder
3) Replace backup light assembly
4) Few other changes — Strut mounts, Transmission harness, rear shock absorbed leak
5) Engine cover changes
The total came to $ 4000 with 60k car service. My wife inquired about the lights since the headlight, taillight & reverse light stopped working together, she wanted to know if an electrical circuit on the car was to blame, the only answer we got was with respect to taillight and that the melt was due to the tail light being ‘ON’ for a long time (cant believe this logic a) the tail light will be ON if the car is driven after sunset b) each time you hit the brake. How am I suppose to not hit a brake or ensure the taillight is not ‘ON’ for long post sunset) & that this was a regular problem on the beetles… Wow
My wife & I decided we prioritize the changes to pick up the urgent ones only from the diagnostics result and also use our extended 3^rd party warranty on the car. The service agent called up our insurance company and read through the changes needed to be performed on the car and found out that our insurance company would only cover Point # 4 (in the above list) and extended warranty would send their own inspector to the dealership to validate the issues reported.
We agreed to get only the Headlight bulb replaced & change items listed in Point# 4 + oil change only which amounted to $ 1000 in total. I decided to research through my extended warranty guys to explore the coverage on the bulbs assemblies, the outcome was that extended warranty was covering the assemblies provided ‘the cause of failure’ is due to any circuit breakout or any electrical wiring issue.
Since the car was in the shed, I called my service agent at the dealership & asked him again about the correlation and requested if he can dig out the cause of the failures with driver side lights but the response I got was ‘Its a routine problem with the car ‘. I gave up on the service agent & after we brought the beetle back home I opened up the tail light and found the bulb was still in there working but since it melted the bulb holder it had fallen off the tail light and hanging with the electrical wire. On the Reverse light I found the bulb had exploded so I changed it with a new bulb but it still wouldn’t work which was due to no electricity flowing to power up this bulb… A clear issue with internal circuit or wiring something my extended warranty will cover.
My experience with the service at this dealership has been that there is no ‘Detailed Diagnostics’ performed to answer ‘Why’ rather the outcome of diagnosis was only correlated to ‘Routine Issues’. Only if my car was diagnosed to find the root cause of the ‘routine problem’ I could have got this covered by the extended warranty with a single time decidable but now I will have to pay the deductible again and go through the pain to find a nice beetle mechanic.
Usually, one goes to a dealership because they know their car’s mechanics inside out and though the service is charged at a premium you agree to pay more because you trust their judgment and can be at peace…

The associates at the desk are courteous but the quality of the work done by the techs is absolutely horrible. I just had the 80k service done which for over $ 600 included an oil change and numerous checks including checking the battery. Not even two weeks later the battery dies. They overcharge and you can’t even trust that they are doing the work they are overcharging you for.

The dealership is decent but the service department is horrid. Matt is the least knowledgeable technician I have dealt with. I am a medical doctor and need my car fixed quickly to get to the hospital. Matt convinced me on several occasions to keep putting money into my old beetle. I have put over $ 6000 into a VW, which was only worth $ 2000 as a car alone. I personally feel it is in the best moral interest of the dealership to aid Matthew in finding a more appropriate occupation, if the dealership owner requested my financial assistance with the relocation of Matt I will gladly be of service. This is my honest analysis of his performance and review.

Extremely happy with the service I received from all the employees at this dealer, specially Dino Sanchez who worked so hard to get me a great deal on my new 2015 VW Passat Wolfsburg Edition, I do truly recommend this dealer to any body that does not want to feel pressure and annoyed. Once again Thanks Dino and your coworkers.

This review is strictly for their service department. I’ve never purchased a car from here and the parts department is just fine.
I do NOT trust this dealer with any of my VWs. PERIOD.
I came with my fathers Tiguan a year ago for his 20K service (free with VWs 3 year/​30K maintenance) and they said it wasn’t free because it was at 21k despite the maintenance light being on. I believed them and paid for an oil change and tire rotation. Came home, checked the oil and saw it was still dark and the filter looked like the original one. The oil and/​or filter was not changed. I went back to the dealer and after much arguing with the service manager, they reluctantly changed it again.
Figuring it was just a mistake made by the mechanic last time, I figured I’d give them another shot. Today I brought my sisters NEW 800 mile old Golf to get a tire replaced due to a pothole. I called ahead of time to see if the tire was in stock and was told yes and that it would take about 30 minutes. Awesome! That works perfectly. Shower up at 9:15AM and there was one other customer there. They do a full check on the car and find NO DAMAGES besides the spare and a small scratch on the front bumper. I leave the car with them and head to Dunkin donuts.
I come back about 45 minutes later and wait in the waiting area. Fifteen minutes later, the service writer tells me that they don’t have the tire and it needs to be ordered. What? I spoke to you this morning and you had it, which is why I came in. Ok whatever order it, I’m just upset I had to waste time coming in and waiting.
I leave and I’m driving down the road and see a nice three in gouge in the left hand side of the windshield. This was NOT there when I gave them the car. I turn around and have the service writer show me the damage sheet that I signed when I came in. No damage listed on the windshield. The service manager and the writer then start telling me it’s impossible for them to have damaged that since they didn’t work in that area (did I mention that there are hand prints from someone leaning on there).
Livid, I leave and cancel my tire order because I’m not giving those assholes a penny for anything ever again.
Stay away from this shitty dealer. Take a drive up rt 3 to Gensinger VW or check out Linden VW and Jack Daniels.
Never again!

For a dealership, you get what you expect.
I was a little annoyed because I used their online appointment system to schedule an appointment for a Saturday morning (days in advance). They call me Friday afternoon to follow up and to remind me about my appointment but also to kindly let me know they work on a first come first serve basis on weekends. They said the online system shows all days for appointments but that’s only for weekdays. Well… thanks for letting me know the day before my appointment.
I showed up before 8 am and they said my car wouldn’t be ready until lunch time. It would have been nice if their system had a note about weekends and that it’s walk-​in only because it’s super busy on weekends even very early in the AM. Finally, when my car was ready (around noon) I drove it home, tried washing my windshield only to find they didn’t put any windshield washer fluid in (I know because there was none when I brought it to them). I specifically asked to make sure they topped it off, and they said they did. How do I know they even changed my oil? Unless I check it myself…
Not the best experience. They got two stars because the workers were pleasant and they wash and vacuum your car free with each service. So that’s a plus.

I guess people will only take time to write a review if they have a negative experience… This small dealership in the middle of what I consider to be nowhere is incredibly underrated. I purchased a pre-​owned vehicle here on a Saturday. I arrived at the dealership at 5:55 PM (five minutes before their closing time). I kept Joseph and Dino in there until 9:00 PM and they did not seem to be bothered by it; not one bit. They got me the deal I wanted (they sharpened their pencils and dropped their pants on the price) the terms I wanted and after the sale they followed up a few days later to ensure everything was going well. This was by far the most pleasant car buying experience I have ever had (Only dealership that has even come close in terms of personalized attention has been Tenafly BM) The car had one VERY MINOR issue which needed to be addressed by the service dept. Their loaner program sucks to the point it should not exist but the fact that all of their service advisors and techs are friendly and knowledgeable puts them ahead of the curve. Prices for repairs at dealerships are always going to be high. This is expected for factory trained techs who specialize in VW and use only the best equipment. This is not Miguel, the corner mechanic. Nothing against Miguel! I actually bring my Corolla to him, but you can’t exactly take apart a German built vehicle with a 10 mm socket and a screwdriver.
If you want personalized concierge dealership service, buy a premium brand vehicle. If you cannot afford dealership prices for repairs do not buy German. That’s just the way the cookie crumbles…
Joe, Dino, Matt (Service) Thanks for everything! Hopefully you gentleman are still around next time I need anything VW related.