Athleta

Love the brand Athleta so this is nothing against the brand.
However, the numerous times that I have been in this store I am often not greeted. Some of the sales associates are snobby and rude.
I will be ordering online or going to a different location which is on the other side of town.

I am giving one star because I do love Athleta clothes, commitment to quality and the message of the brand. The Lynnfield store does not reflect this at all! The staff is incredibly snobby, self absorbed and rude. I shop mainly online, since going into this store is anything but pleasant. It is too bad, because it is nice to immediately get an item if you want it right away, but I never enjoy going into the Lynnfield store.

What great clothes! These athletic outfits are comfortable, flattering and good quality. Customer service was excellent. It was so fun to peruse through and see all the beautiful items from the catalogues. Even the swim suits were fun to try on!

Bought some beautiful clothes, a few items were on sale. Salesgirl very knowledgeable about the differences between the various cropped pants. Knew merchandise well. Nice not to have to enter a mall to shop here.

Love the Athleta brand which is why I’m giving 1 star. However, customer service at this location was atrocious!
This was my first time physically going to an Athleta store (I have shopped online in the past). I spent 20 minutes walking around with an arm full of clothing. I was not greeted, asked if I needed assistance or asked if I needed a fitting room. Meanwhile associates were helping 2 other customers (there were 3 total customers in the store including myself) I thought at least one of them would ask if I needed help after they finished up but that did not happen.
I helped myself to the fitting room & then proceeded to checkout.
The woman behind the counter was folding merchandise & was looking at paper work. She kept me standing there for about 5 minutes until she was finished then asked if I found everything okay. I handed her a gift card & she looked confused. The gift card wouldn’t swipe. She told me it wasn’t working. I suggested that she plug it in manually — surprise, surprise, it worked!
She handed me my purchase but did not thank me.
Overall I was extremely disappointed by my experience & won’t return. It’s too bad because Market Street is such a good location & the store is beautiful. Word of advice to management; work on your customer service, especially since this is a new store.