Lunette Optic

Interior of the store is high quality as are the personnel and the eyewear. I would recommend this store to family and friends.

Thank you Lynnfield Lunette Optic! My glasses are fabulous, I never would have considered even trying on the frames that I ended up with if not for the help of the opticians. Jennifer made it easy and fun. My vision is very important to me, and I appreciate the extra care I have been given, I highly recommend this shop!

I can’t believe it took me two years to finally walk into this gorgeous store! The sales staff and Dr Lena were very nice and professional. I had the most thorough eye exam in my life. Thank you Dr. Lena!

Stopped in today for a small purchase, some new sunglasses. The selection is fantastic! The sales people are so friendly. What a great shop!

I came in desperate because I lost my glasses and needed a new pair ASAP. The staff couldn’t have been more accommodating and the selection was fantastic! I absolutely recommend them and will be back!

Great place and staff. I was there today, and witnessed a customer being arrogant, rude and spiteful. Can only be this half wit Michelle who is posting below. Some people think they are above everyone else. The only 1 star Michelle should give, is to herself. I was in Boston visiting from San Diego. Promptly helped and walked out happy!!!

Horrible experience. The staff is rude and I cannot believe I was treated as poorly as I was! I even emailed the owner who never bothered responding to me. Horrible customer service. Never again! Think twice before coming here.
And for the record, CA. Guy, you weren’t even in the place when I was there, but strange coincidence the eye doctor is from CA… Clearly this CA guy who posted his review is someone employed by this unprofessional establishment.
Again, so unprofessional. This establishment won’t last long with this service.

This place may be new, but there is no excuse for how disorganized it is. I went in for a standard eye exam because it’s closer to where I live than my normal eye doctor. I’m going to start with the one good thing about this place: the gentleman working the front desk was personable. The rest of my experience was enough to pull my hair out. My first appointment was scheduled for 10:30, but when I got there at 10:30 the door was shut and locked. I called confused and left a voicemail asking someone to call me back with an explanation. Turns out they opened late that day, but nobody called me to reschedule my appointment. Instead they insisted my appointment was for 11:30 (even though they had previously confirmed 10:30 and there was another woman outside when I showed up that also had a 10:30 appointment and was not contacted) They called me back and rescheduled my appointment for 3:30 that day. I got there for 3:30, and filled out all necessary paperwork, which was 3 pages and took quite some time. After that was done they advised me that they hadn’t run my appointment through insurance yet (even though I called previously and provided all insurance info so we could avoid this issue, I work at a pharmacy and know how long it can take sometimes). This should have been done before I even got there, but they could have at least started working on it while I was filling out the necessary paperwork. After another 45 minutes or so of trying to run it through my insurance they insisted I wasn’t contracted. I brought up my benefits online to show that I was indeed contracted. At that point they asked me to call my insurance company and confirm everything that I had already confirmed, again. At that point I was so frustrated the last thing I wanted to do was call my insurance company. So at the end of all of that I didn’t even get to be seen. I will definitely be driving the extra distance to see my usual eye doctor.