Guitar Center

Will never service my guitar /​any instruments here anymore! They did the worst service to my fender strat. It’s a 1989 strat.
I brought my guitar to gc cause I got my tremolo bar piece stuck inside. Since I already bought the procoverage from Guitar Center, so I brought my guitar to them .
But, it took about 2 month for them to replace my tremolo bar. and the worse thing is that they didn’t tell me anything about my guitar.
I have to call them like hundreds time, but they don’t call me back.
And, 2 months later, I came to Guitar Center, And look what I got.
My fender strat got lots of dense. I was very mad with the service. Super dissapointed. super

You’re the man Sawyer!
Had a bad nut replacement and setup done at Guitarville and ended up taking it to GC. The tech there (Sawyer) really knew his stuff and hooked me up with great setup. Thanks again!

The staff doesn’t know a whole lot about the more advanced aspects of guitars and maintenance. Their luthier isn’t on staff every day, so if you’re interested in having something restrung, be sure to call before driving down.
A staff member won’t find you – you’ll have to find them. I guess they expected someone like me to sit around in the acoustics room staring at a wall all by myself without questions? I was too short to grab the guitar I wanted, and I apparently needed to ask for assistance before jumping up and grabbing one off the top row.
I ended up visiting a different Center to purchase the guitar I wanted, namely because I wanted someone to explain the pros and cons of the guitar I was about to spend quite a bit of money on. Oh, well! Won’t come back unless there’s an emergency and I don’t feel like driving south.

I came here to look for ukelele for my friend’s birthday gift, they might don’t have the best deal like on the internet or more collection but I just liked the idea of knowing the sound, texture and feel of ukelele before i throw couple hundreds dollar. I admit I have decent knowledge about ukelele, but i know good uke and bad one and The guy that came to me didn’t know much about ukelele and he admitted it, but he was interested in knowing about ukelele and it turned out to be a great talk with him, he was enthutiastic, and i ended up buying one there. I’ll definetely coming back if they have new ukelele collections.
The reason i took one star is because they don’t have big collections for ukelele, but I saw their percussion instruments and tools and they have alot, so if you’re into percussion, you want to check this place out.
Costumer Service — 5 *
Ukelele collection — 3 *

YIKES! Guess they don’t like old ladies.

See Carson if you want to laugh and have a generally pleasant transaction. He helped me with guitar strings for a hot wire cutter. He loves life, and people who do, are easy to like.

Last year I saw that the Lynnwood Guitar Center has a
«VINTAGE 1971 GIBSON EB3 BASS, «Item # 104 680 709» for sale. This item is still on their web site with the condition listed as «vintage.» This bass is still in the store and still listed. This is a neck through design, meaning the neck is glued, not bolted, to the body. I got there and asked to see it and the sales droid got it down and handed it to me, saying «it has a broken truss rod.» He apologized, and said that they can’t figure out how to change the listing to show the true condition of the instrument. It may not be his fault, but this is a bait and switch and is deceptive. The listing is still up, the bass is still there, and not even a pro luthier would buy it for the $ 899 they’re asking.

NOT ALL GUITAR CENTERS ARE CREATED EQUAL.
The staff at this Lynnwood location actually remembers me by name and what I’ve bought. I don’t care if its on a computer somewhere, no other guitar center has done that for me.
and i like music stores.

This review is for the drum department. Ronnie in drums is an awesome guy, has lots of knowledge and I’ve done business with him enough now to know that he won’t try to sell me a bunch of garbage and anytime I have questions he gives me the facts or his personal opinion on the matter without any bull. Ken and Jerred I haven’t dealt with too much. Kevin seems alright, always friendly and Jerred usually is too although last time I was in there his friends were in there talking with him and he seemed a little more interested in their conversation than me as the customer. Oh well no harm no foul, I like dealing with Ronnie anyway.
Overall I gotta say this GC is better than a lot of the ones I’ve been to and way better than the old Lynnwood store crew.

I’ve shopped at a few Guitar Centers over the years, but the staff at this store in particular were really amazing this week. I had purchased an amp at another Guitar Center and was having it shipped to the Lynwood location to pickup it up. There were a few delays in the amp being shipped from the other store location, so Kenny got on the phone with the other branch, and sorted the whole thing out right there on the spot. I was also impressed with the guys just working behind the counter. Chris in the guitar shop did a fantastic job of taking the time to figure out what was going on with the amp and when he realized it was beyond his ability to do anything more, went and got Kenny the store manager to take things to the next level and get it resolved. They were polite, apologized for the time it took, and made things right. The experience I had was far different than some of the lower rating reviews I’ve read here. I often prefer shopping online, but from the solid customer service I’ve had with the staff at the Lynnwood branch, I’m willing to go in and buy direct from them next time I need music gear.

I’ve always found what I was looking for when visiting this location. Staff is usually fairly helpful, however I always get the feeling that they’re just trying to bleed me dry. All they want is the money in my pocket, even if the product they’re trying to sell me on is one I don’t want or need or have any use for. It’s annoying. NO, I am not here to purchase whatever you want me to buy, I am here to purchase THIS and just this. Stop trying to push completely unrelated products on me.

Like Lily and Tom H. this review is for Ricardo in repairs.
I went to Ricardo to try to fix some buzzing on a friend’s acoustic guitar. He first examined the guitar and gave suggestions on how to fix it. He took his time and explained what the causes might be and answered all the questions I threw at him. He did not charge me during my 1^st visit nor did he push me to buy his repair services. I went back to him after I noticed that the buzzing was still remained. He made minor adjustments and said there was no charge for it. He fixed the open string buzz and I’m hoping with his suggestions the fret buzzing will go away over time with proper humidifying of the guitar. I believe Ricardo has specific hours he works so it may be a good idea to call ahead before you come in. Anyways, Ricardo’s professionalism and knowledge are top-​notch. I would highly recommend him.
As for the store, I’m not really sure what everyone is complaining about. I was greeted nicely at the door and had no issues with the employees ignoring/​avoiding me.

This review is for Ricardo in repairs. I tried to restring my guitar for the first time a few days ago, ‘tried’ being the operative word. In short, I needed to have it restrung, which I know is a simple job anyone can do, but Ricardo was willing to take time to walk me through the steps so I’d know how to do it myself next time, and was patient and helpful in answering my questions. The next time I manage to fudge up my guitar, I’ll take it to him.
While I didn’t venture into the merchandising realm, the two other employees I asked for help were friendly and helpful. Maybe my experience would be different if I had been trying to buy something, but color me impressed.

I come in mostly to play the guitars at lunch time. They never bother me, or try to sell me a guitar. When ever I’ve needed anything, I’ve received good service.
Over the last year I’ve purchased several pieces of equipment, every thing from microphones, to cables, to stands to picks. And when I asked them to put new strings on a $ 39 used guitar, so I could try it out, they did – and didn’t charge me extra for the new strings when I bought the guitar.

Plus: Price matched tour supply for gaff tape.
Minus: passed me off to four different sales reps and had no idea what tour supply is.

Not sure what all the flap is about in the other two posts. I have had several great experiences at the Lynnwood store. They have always greated me when I’m their and eager to answer my newbie questions. The have a great selection of goods and lots of stuff to play with. I think some might think they are being ignored as they allow you to just hang out and play instruments all you want. The return policies are fair and yes I did use them. However, that experience was not that great, but this was done at the Kirkland store. Lynnwood has been great.

Probably won’t do any business at this particular Guitar Center location again! I get in at 8:30 pm today and ready to get some equipment for a club setup and nobody, and I mean nobody even acknowledges that I’m there. There are about 5 different employees in the Pro Audio section where I was at and not once did anyone even greet or acknowledge me or ask if I needed help with anything. Funny thing is I was standing in front of the counter where the assistant manager was and 2 other employees waiting to be helped and tried to get someones attention but was ignored.
Been browsing online and was ready to pick up a new MAckie or Behringer PA mixer, a DJM400 mixer (backup for my 05-​Pro), some road ready cases, another set of needles, and an extra set of MKIII’s (since I plan on keeping my equipment locked in the venue, so I don’t have to transport every weekend).
I think management should re-​evaluate their staff at that location. I will take my business elsewhere from now on and definitely am not buying from that location. I have buddies coming from Bremerton and Silverdale this weekend that wanted to go to Guitar Center for upgrades as well.
Lynnwood Guitar Center, like they say in retail, «You have a great experience with a store, you tell 1 person. You have a terrible experience with a store, you tell your whole network of friends and colleagues.»
I live 5 minutes away, but have always had better experiences at the Kirkland and Southcenter locations. I’d rather drive out there, than generate revenue for the store here.

horrible service, at GC it is apparently cool to ignore the customer?! Anyways you would think that the employees would know the basics about guitars? Well when I would ask a simple question they would just stare at me as if i was speaking a foreign language? Go to the Kirkland GC and talk to Ted. He actually knows his stuff!

It’s a guitar center so they all should be pretty good, at least, but I was disappointed.
I’ve only had one legit experience with them so far, I needed to pick up a new nut for my guitar, that’s it. The guy behind the counter could not have cared less. He didn’t even acknowledge me until I asked him if I could just grab it from behind the counter myself (honestly, I should have just done it because it was all down hill from there).
He didn’t seem to have any idea what I was talking about, and when I finally pointed them out to him on the wall, he still didn’t seem to understand what was going on. Maybe he shouldn’t get so stoned before coming to work?
Honestly, the rest of the staff could all be top notch, but the bonehead behind the guitar parts counter isn’t doing them any favors. Granted, they do have a help wanted sign.
Someone who knows anything about music please relieve this guy so he can go back home to his bong.