King’s Mattress

Many problems with mattress purchase. On delivery date we stayed home waiting to never see them. We called and they told us that the mattress we ordered was discontinued. Wasted our precious Saturday because they can’t call us. We didn’t receive our refund for three weeks so we called about it and they said that can only be done through the corporate office. Why wasn’t it done without us waiting and asking for our money that is gaining interest on our credit card without us even having the purchased item in our possession? The manager returned our call to say he had a mattress that he thought would suit our needs. None was in stock so they ordered one so that we could come see if we liked it. Told us to come see it the next weekend. We went to the store and it wasn’t in yet. No call. We went again the next weekend and liked the mattress. We purchased our custom sized order mattress and for the trouble were given a discount that would have been a credit on our credit card that had still not been refunded from the original non-​received mattress. The mattress was received when delivery was promised and is a great mattress. After waiting another two weeks for the refund to show on our credit card we called to ask about it. The owner/​manager told us that he didn’t agree to the lower price that the salesperson gave us and it would cost us the full original price. This is even though we had a receipt with the lower price on it. He said we would have to take it up with corporate office. After multiple efforts to contact a corporate office we never could find anyone or anyplace that is corporate. It doesn’t exist as far as our research could find. We emailed the customer service email at the King’s Mattress website and received an auto reply from a personal gmail address saying she was out of office getting married. We have had to give up and have paid the full $ 400 more for the mattress. The only reason we stuck with this business was we could order a custom RV size from them. Do not support this business that lacks integrity, honesty and professionalism.