Servpro of Edmonds

We had a supply line to a toilet break in our business late one Friday night, we discovered it Saturday morning because an employee stopped into the office to pick something up. Wow what a lot of damage in a short amount of time. I called ServPro on Saturday mid-​morning and they were able to come out that day. They were very helpful and knowledgeable about the process we needed to undertake. This damage displaced about 40 staff members. The ServPro Team was excellent with assisting in moving stuff around so that we could continue to conduct business. They were also helpful with mold concerns and the concerns that we had for our staff health and safety. When everything was repaired they were quick to schedule a final clean on a Saturday so that everything could be back together Monday morning. We used a different company when we had another water issue at our other location and I feel that ServPro was by far superior to the other agency. I would highly recommend Blaine and his crew to anyone who asked me.

We had flooding in our basement while I was away from home on business and my wife was alone at the house. It was a Sunday evening, rather late at night.
SERVPRO came out to the house quickly and handled the cleanup very efficiently
and courteously.
We greatly appreciate their work and wish to thank them all for a job well done!!!

After our home flooded last year due to contractor’s negligence, ServPro of Edmonds was the company that handled our move out, and move in. We worked primarily with Robin, who answered our inquiries maybe 30% of the time (at best). The extent of the flood was massive, and we were in a hotel for 10 weeks, without our personal belongings. ServPro was good about maintaining contact initially, but got lax as time went on. Upon move in to our condo, we discovered that several of our household items had been damaged, including our dining room table. The owner, Leslie, came to our home September 9^th, and reviewed the damages with promise that she would hire contractors to fix our table, and repair several dings to other items we had. After visiting our home, she literally fell off the face of the earth about contacting us back– we tried repeatedly for several months to regain contact with her, via phone, email, visiting her office, contacting Robin, ect. Finally, after multiple attempts, her «representative» attempted to settle with us in December for a small sum under the table. Her proposed sum? $ 100 for damaging our table, a bench, two frames, a mirror, and several home décor items. This was preposterous– considering our table alone was purchased from Crate and Barrel that same year for nearly $ 1000 on sale. My husband and I have been working now for almost a year with our insurance company trying to recoup the damages ServePro caused our little family. Some things that her movers damaged had sentimental value, and will never be replaced, and that just breaks my heart. We lost enough with the flood, and the last thing I wanted to deal with was more loss. I’m not sure why Leslie agreed to settle at our home, or how she stays in business, because she certainly isn’t honest or trustworthy. If you ever have damage to your home, and a ServPro truck shows up– do yourself a favor and run in the other direction.

I have worked with Leslie of Servpro for a number of years. Leslie pay’s special attention to customer service and her crew is outstanding. Always prompt to respond and attentive to details. If you have a fire or flood hazard, I would highly recommend Servpro of Edmonds & Lynnwood.