Buffalo Wild Wings

I came in about 10:30/11:00 PM on a Friday night, can’t remember which exactly. I ordered a beer, medium sized boneless wings in separate wild and honey bbq flavors as well as the garlic fries.
First problem: It took forever to get my food. I was sitting at the bar. The entire place was pretty empty and there wasn’t much going on at all. I would later find out from the waitress/​bartender that a lot of the staff were sent home or elected to go home earlier and she got slammed taking care of the bar and some tables. Well, now there’s not much going on at all, to the point where she can stand and talk to the couple other guys at the bar having a beer.
I finally get my boneless wings. They come out like they have been sitting under a heat lamp for hours. They are stale, NOT FRESH, and just warm to the touch, not even hot, as well as undersauced; a couple of the Wild didn’t even have sauce on them. The garlic fries were pretty good.
I ate about half the wings from the medium order and half the fries. I mostly at the honey bbq boneless wings and only a couple of the wild just because I had wanted pizza hut’s honey bbq wings earlier so was feeling those mostly.
That night I get sick. I don’t really get sick from food often. I am a person who regularly eats hot foods, puts extra hot sauce on everything, from a cajun family and have no problems with spicy or hot foods. I end up getting very little sleep because of constant trips to the bathroom. The next morning, a bit more of the same then I have to go to work.
I feel better at this point and decide, you know what, I’m going to have just a couple of these boneless wings and fries for lunch before work, along with a sandwich just to test things out. An hour into work, same problems again. I’m forced to GO HOME EARLY and lose out on my paycheck for what I’m pretty sure was the lukewarm boneless wings I had from here the night before.
After work, I walk into the store and ASK the MANAGER if they had any issues with food related illnesses from the night before or today. I explain my situation and they get the head manager, GM I believe, and before leaving he asks me if I come here often, then gives me his card off of the table next to where we’re standing at the entrance. NOT really SATISFACTORY CUSTOMER SERVICE. I’m not going to stand there and beg for a refund, though. That’s just not my nature. I’m just not going to be a customer at this location again.
Funny thing, I ran into my bartender/​waitress out in town the next night. I’m with my friend who also had a fun afternoon after eating my leftovers in the fridge. She tells me that the BONELESS WINGS are PRECOOKED, so she doesn’t think it would have come from those. That still doesn’t explain the STALE, HEAT LAMPED texture of them, how they could be UNDERSAUCED if they are «hand spun», or why it took SO LONG to get STALE BONELESS WINGS that clearly were not just cooked.
I do not plan on giving my money to this location again due to the POOR SERVICE and POOR CUSTOMER SERVICE in how my issue was resolved. I will go to a Buffalo Wild Wings at another location, but not here in Macomb. I would suggest you go to CHICKS ON THE SQUARE instead, as I will do from here on out, or just order wings from Wingstreet. I would even suggest the Wing Poppers from Papa Johns, as they are not only cheaper, but FRESHER and HOT when I get them, and don’t put me in the bathroom and made to call off of work, unlike this location of Buffalo Wild Wings and their boneless wings.

Ahh yes, Buffalo Wild Wings of Macomb. BDubs (as most call is) is a Macomb hot spot for college students and locals alike.
The place is nice, ton of TV’s, games, noise, and more. It is very much the typical BDubs, with the local Macomb/​WIU flare of some Western apparel.
Service here is okay, very typical of college town service. Nothing to cheer over and write home about. Sometimes you get a great waitress, who is attentive, and goes above and beyond in here job, then sometimes you get waitresses who would rather be any place other than work.
Food is is stand of BDubs, sometimes it is good, hot, and all that. Sometimes it isnt. Sometimes the wings are drowning in sauce, sometimes they aren’t. It’s always a guessing game on which you’ll get when you visit.

I haven’t had a bad experience here yet. The wait staff has always been very attentive even in the busiest of Football nights. Love the traditional wings and fried pickles!

Clean, safe, and busy… it’s ok for a chain. Open late but, to me they don’t have as good of wings as Hooters. I prefer to go to Jackson St. Pub, Rocky’s, Chubbys, or Sports Corner, which all have a pub type atmosphere.

Our group of 12 had good service, good food, beer was cold, and we were able to switch TV channel to a game we requested. Overall good experience.

Pretty good location. Overall a chain outfit, but it is one that follows the formula and meets expectations. Staff is usually attentive and on point with order accuracy. They also keep drinks full and constantly rotated.
Order timeliness is one issue depending on the time and day. On massively busy nights like Friday, it can take a few more minutes than usual. However, during normal hours they get it out to you hot and fresh.
Recommend it as the one chain bar in town, and on that does exactly what it says it will do for the most part.

Rather disappointing. The B-​Dubs I’ve been to in the Western Suburbs were much better. After a less than stellar first visit to the Macomb location, I decided to give it one more chance. It was a mistake. Everything I’ve had at this Buffalo Wild Wings was not very good.
Setting — The best part about this restaurant is the setting. Lots of TV’s for sports, good music, a very colorful and inviting place to hang with your family and friends to watch the game.
Service– Was displeased with the servers at this location. Took a while for the greeter to get to me, and my waitress seemed to be in a major hurry the entire time I was there. I did not feel like a priority.
Food– Not good at all. I ordered the boneless wings in three different sauces and the breading/​skin on the wings were hard/​crusty, the chicken wasn’t very tender, and the sauces were merely average. The most disappointing thing about it was that the chicken was very cold. At first, they were luke-​warm, but eventually got cold very quickly. I also ordered the potato wedges with cheese, and little did I know that the cheese was simply shredded cheese sprinkled on top of the wedges. Everywhere else I’ve been, I got a cheese sauce dip to dip my fries in… not shredded cheese. I should also note that the wedges tasted undercooked.
Price– Very expensive, and the quality of the food didn’t justify the cost. Overall I was not happy with the service or the food and will not be coming back again.

This is a fairly good franchise operation that you sometimes see in stand-​alone buildings, but most often in a bar setting. This one is pretty good, although we had to ask for the music to be turned down (at lunch time) so we could talk around our large, round, table. Service was really quite prompt, and the food was up to par for bar food. I’d rate it higher, but, it’s only bar food.

My first experience with BWW was when I lived in Peoria. When they first opened, the food was crisp, hot, everything the corporate powers-​that-​be would have wanted out of their little pet. But of course, once the honeymoon is over, people get lazy, cut corners, and the food and service reflect that attitude. Except, that is, in good ol’ Macomb.
The service was nice. Just… nice. At times our server looked annoyed with the whole idea of just being at work, but she got us everything we needed. My companion had told me, «this is where I get the most consistent service in town.» She and I both grew up in the ‘burbs, so if BWW is the best in town, you take the money and run!
Of course, can’t beat huge-​ass boneless wings for 50¢ apiece on Mondays. It was hot and fresh too, just like the old days.