Pushy. You want to do your best to avoid this place if buying your phone. On one visit, a store rep actually made my finance cry as I was trying to help her make a selection. Just loud, in your face, and out of pocket. The social contract says to be polite when around jerks and simply walk away, but its hard to imagine thats what a company wants customers doing. Guy still works there, and thats the sad part. While I did mention this on Twitter, and was contacted promptly by a Regional Manager to try and resolve the issue politely, it isn’t like I want to go back in there. I tried and he was still there and my fiancée balked at the place. I was offered a $ 20 gift card two months ago, that hasn’t arrived, but who cares. the issue wasn’t money, it was service that was the issue. They failed in the one area they are most evaluated on. Wal-Mart next door offers the same stuff, and while they may be a big chain, they haven’t yet made my Fiancée cry. Just go elsewhere. Save yourself the hassle and BS.