Courtyard Macon

I stayed at the courtyard Macon in April 24−25^th 2016. Before hand i did call about your pet policy and asked did you guys accept service dogs which in reply i received a yes. I then called again to ask for a manager and the person who answered told me i had to talk to them first before i could speak with a manager because they could also help, however I was admit about speaking to a manager because i knew i could get a better answer vs just asking a regular employee. I told them what it was about and they transferred me to a manger her name was Melissa i believe and i asked her about service animals again and what kind of documentation should i bring because my dog was an emotional support dog which was going to be traveling with me since i was in Macon due to my grandmother’s funeral i really needed him to be with me at this time. Melissa was very polite and helped me right away not like the other lady who seems to have an attitude right away when i asked to speak to a manager. Let’s fast forward I get down to ga from a 19 hour ride from nj and it was a about a little under an hr before check in so i asked if it would be possible to check in they said no they had a full house the night before. OK that’s fine we went to the local Walmart. when we get back we were allowed to check in. i guess there was a change in the shift because the two young ladies who were originally at the front desk were no longer there and they was this tall gentlemen with glass (I forget his name, however i do think it was Will), but he was awesome. the true definition of southern hospitality. He got us right in and we were in our room within minutes. my family and i only stayed one night which we enjoyed except the pool wasn’t open, but that was no big deal we didn’t have time to swim anyway. Any who the next day i went to check out and the same lady with the attitude was there, i tried to be polite and still nothing. Oh well! I must say overall my family and i did have a nice stay considering the circumstances, but your front desk people need to go back to training for better hospitality. I don’t know if it was my questions that threw them off or they were just plan having a bad day which everyone does, but if that’s the case they should leave that at home and not bring it into work. I say this with as much respect as possible but I would not stay at Courtyard Macon again unless I really have to. I would much rather stay somewhere were the hotel front desk are more friendly. It’s funny because i only had an issue with the front desk ladies because all the other staff were great. This experience will not stop me from staying at a courtyard ever again just not this one.

Well… Marriott Courtyard is our spot. My husband travels for business regularly and we typically choose Courtyard out of all the Mariott brands, so when we travelled to Macon for his business I didn’t hesitate to book Courtyard, nor did I check reviews which was a mistake. Just on approach, the property looked drab and dated and not well maintained. I had a sinking feeling from the start.
We entered through a side entrance and I tossed some beverage cups into a trash can on my way in. It was nearly full. Once inside I really felt the fear — carpets not vacuumed, walls dingy and marked up and a general feeling of uncleanliness. The elevator was dingy with dirty carpeting that had not felt the hum of a vacuum in a while. I’m certain of that.
So the room… Standard Courtyard room but in dated, dingy, murky colors. I will say though — the room looked and felt clean and the bathroom was clean and well stocked with towels and toiletries. I’ve never noticed this before at another Courtyard, but I could distinctly hear the conversation in the adjoining room and the guests’ light shone through the crack under the door long after I had wished they’d turn out the lights and go to sleep.
The staff at front desk was helpful and pleasant. The microwave in the pantry was not clean when I went to pop popcorn. I didn’t like this place. I will not stay here again.

BEDBUGS! Yes, that’s right. 2÷18÷16 room 319. Probably don’t need to write much of a review here. And not only is it a verified bed bug, there were absolutely ZERO protocols in place on how to handle this, and they made me do all of the leg work. I had to throw away my suitcase and backpack because of larvae, and the risk of bringing it home; costing me over $ 500. To boot, they needed to call in someone to verify my claim and when I asked if it was indeed a bed bug, she said «yes, and they only found a few more.» No one seemed to comprehend that these little critters don’t just live in the bed, but also in the carpet, drapes, etc.
Nearly a month later, still no reimbursement. I had to request that they comp my stay. They compensated one night out of three and gave me a lousy 10,000 points. I also lost billable time with my client because I needed to jump through hoops to get all of my laundry together and down to them for immediate decon. They call me at 11am to tell me this, and not before I left for the day. At 6:30 pm, when second shift arrived and I inquired about my laundry, they had no idea what I was talking about. At 8:30pm, when I arrived from dinner, my laundry was on my bed, still warm. It was a total cluster and no one had any clear marching orders on how to handle a bed bug situation. My skin literally crawled for a week and the bites were painful and itchy.

Just had the most awesome experience at this hotel. We booked one room and decided that logistically it was not feasible. So being the annoying wushu washy customer we went back down and asked for a swap. What could have been a horrible rude experience was so pleasant. Front desk rep Mimi Jackson was so sweet and accommodating. Her jovial personality and gracious spirit was really welcoming. I would recommend this experience to ANYONE! Thanks guys !

Maybe I’m just used to the good and can’t say that the mediocre is a 5 star. Got two beds but they only give you two towels. The bathroom wasn’t clean, just restocked. The BR floor was so grimmy and slippery like the same dirty mop and water was used for the whole floor. The room stunk. Pool is the smallest puddle I’ve ever seen. And the people upstairs were up all night making noise but they were like elephants. Also no breakfast.
But the beds were really comfy and this is just a come and sleep type of hotel. Even the keycards tell you to go lol.

We have stayed here before and enjoyed the place, I should take off for the pool being down especially when our grandson loves to play in water and was stuck in a car much of the day. Yes as some others have suggested the room upkeep could be better and the wifi is nominal where we were on 1^st floor not usable for regular streaming but for a glance at email, hopefully, was just slow and not so good. So why the 4 stars? Maybe I don’t know how to make ½ a star on Unilocal,but really, I’m a sucker for starbucks great coffee and those ladies who did us a great breakfast plus their one two punch line infotainment show, they were great and entertaining. Makes you want to come back for more. So the convenience of the courtyard set up where we can escape to the snack bar, coffee shop or reading room helps make this place work.
The main desk staff is professional and smart, could take a few lessons from the snack bar staff but hey, that’s just me and when I see great customer relations people I recognize same. So the front desk executes very well.
All I could suggest is that the wifi be beefed up and keep the pool running, we will be back, besides my wife likes the place too, so what choice do I have?

Compared to the one in Warner Robbins, this is 5 star!!! They were booked this weekend, but I wish I was there… My visit there was very pleasant and the staff were very accommodating… Balcony room, plush towels, and all the amenities that come with being a Marriott rewards member!

All of the rooms and lobbies have been updated recently — the property is in a complex of other Marriotts (Residence Inn and Fairfield). We came in late at night and the guy working the desk was incredibly friendly. Everything is sparkling clean!