LensCrafters

The entire staff was super friendly and helpful! I lost my contact prescription and the Dr. had moved locations. They helped me find him, called and got my prescription and had my contacts mailed to my house!

These joints are all the same, mediocre quality and poor customer service AFTER you PAY and then sometimes bait and switch tactics.
I usually buy glasses and contacts. After the exam, I picked out a frame. I was told that this style of frame wouldn’t look good with thicker lenses and she steered me to a designer line that was twice the price. Ok, fine. I took her word for it. But, later, I thought, she didn’t know what my prescription was, so it would be impossible for her to know if my lenses would be thick or thin. She was simply steering me away from that pair to a pair they’d make more money on and that’s the trick.
Contacts. I asked for the prescription as I often buy them online. The guy behind the desk asked what I was paying and I truthfully told him. He got rather upset and said he couldn’t match that. I didn’t ask him to match anything.
Another time and another location, they try to steer you into «their» preferred brands of contacts. This doctor gave me a trial pair of lenses. When I went back, I was wearing the lenses I had and not his. He remarked that I shouldn’t be able to read what I was reading. Like, did he think I memorized this chart or something?
After looking up the lenses he was trying to push everyone had the same complaints that they tore very easily and didn’t see as well out of them. They were softer and for some people, that might be the deciding factor to tolerate. But, being softer and not as rigid, you do loose some aspects of clarity in vision that he didn’t want to admit.
He was a California want-​ta-​be doctor. Likely never had been in that state in his life but had the fake tan, dressed like he was heading for the beach and knew a few key phrases.
My take from these locations is that it’s a chain that’s pushing products that they can make the most money from. You are the disposable product because after a few few times of being shoved off, you’ll move on.

Some friends recommended Dr. Vinh and I’m so glad I took their advice! Dr. Vinh at LensCrafters in Riverside Crossing is absolutely wonderful and I highly recommend going to him! He is nice, funny, and very thorough. The staff are also very friendly and extremely helpful. I will definitely be going back for all my future eye care needs!