T&D Willey Farms

I have been a customer of T&D Willey Farms for seven years. I had no idea it had been that long. I love this organic farm and its produce. Many of the boxes include produce from other organic growers. The produce is always fresh and will last a couple of weeks in the refrigerator, unlike produce you buy in the store that was actually picked weeks ago and kept in cold storage.
The price has recently increased, the first time since 2008, as farming costs have increased and the Willeys pay their workers a living wage.
My complaint has nothing to do with the Willeys but rather the drop off locations on the northwest side of down. In the 7 years I have had just about that many pick up spots. Just this week I was notified that Pavilion Shopping Center will no longer allow drop off at their center. Bah humbug, Pavilion.

We have been members for three years and we look forward both to the boxes of vegetables and fruit, and the recipes and essays from Tom. I have never thought so hard about the politics of food and I am humbled by this CSA’s committment to change the way we eat and think. I had never tried arugula or parsnips before and am now converted. They have accommodated my many vacations without error.

I’m rating this a 2 star mostly for their lack of good customer service. I was a member of this CSA for 4+ years & referred them to all of my friends, family, & coworkers. I loved everything about it until more recently. My pickup site was at the Severance Hall in the Tower District. When I showed up 15 minutes early (at 3:45) to pick up my box, the receptionist rudely reminded me that the pickup starts at 4 & repeated that if I «read the sign,» I would see that I am early. I was put off by her attitude, especially considering I had been 15 minutes early before & it was never a problem. I would usually use the facilities & wait for the deliveryman to finish his job. I considered writing an email to T&D but was interrupted by an email from them reminding me that my pickup time is 4pm. I responded to the email letting them know that I was offended by the whole situation & that I no longer was interested in continuing my service. I expected an email or a phone call in response, but had to call & leave a voicemail, myself, before I received a customary cancellation email. This is not how I would have expected them to deal with this situation, especially with someone who has been a loyal customer for years. Hopefully this will not happen to the rest of you. I was deeply saddened that they did not try to resolve the issue before I felt the need to cancel my service. Onto KMK’s Farmer’s Daughter.

We love the CSA. We love Whole Foods for organic fruits and veggies, but shopping there requires a trek and a whole lot of spending cash. This CSA has become a great alternative. We get fresh, organic fruits and veggies delivered to our neighborhood once a week. The CSA has turned Tuesdays into Christmas. As Forest Gump once said, «you never know what you’re gonna get.» The recipes they include in our box are really helpful and we’ve been introduced to some great new fruits and veggies. My husband swears by the apples. I love the carrots, ming choi, and the strawberries. They’re also very helpful! I love this family!