Steak ‘n Shake

I love Steak n Shake, just not this one. Second time in a row that I sat for ten minutes before a server came to the table. Unlike last time, this time I left. It was 3:30 pm and not busy. 3 stars because the hostess was prompt and polite and certain the food would have been decent if I had stuck around.

Wow is this service BAD!!! I couldn’t believe a place could be this bad but here I am 20 minutes later waiting for a water… I would also love to place my order for food and a milkshake sometime this century. They aren’t even busy. There is maybe 4 tables in literally including myself.

Incredibly slow service and unfriendly staff. Not the best area so I should have expected as much.

Waited 15 minutes before getting addressed, just to hear the waiter tell us he didn’t have and table for 5 people. Gross, rude, nasty place. Unless this was the only place in town, don’t waste your money or time.

I went here in the middle of a snow storm and had excellent service… perhaps because I was the only person in the restaurant.

I like steakNshake but never visit here after 11pm. I waited for almost 40 minutes until we got our food.

Today the stake and shake experience was much better than the last. My server Paul was very polite and generally on top of it with fast and helpful service. Similar situation to the last time I was here, just minus a sever who couldn’t handle a restaurant with 3 tables. By these standards I would eat here again.

Me and my buddy went at a busy time at this place. and we still got seated and food at a reasonable time. The selection of food they have for a cheap price is pretty neat. The employees work there butts off and do everything for you. They even have a drive thru. The burgers and fries are the best. This place is awesome.

Oh Steak and Shake, how I love thee. My ultimate guilty, fast food, shoe string fry-​laden, creamy, milkshakey pleasure. As with most fast food joints, I haven’t noticed much of a difference between SnS locations. This isn’t simply fast food. This is the Capital Grille of drive thrus. Yes, it’s a chain, but it’s pretty darn good. This is top of the line fast food.
The steak burgers served here are delicious. I always get the Frisco and add pickles. Then I get a half and half shake, because as long as I’m indulging, why not go all the way? They have a ton of Shake flavor a and I’m always challenged to come up with a better combination than the last.
Definitely worth a stop.

It was my first time very good food, but they messed up our order and it was a little expensive for just two people at $ 13.00 or so. Would maybe go back.

Stopped in before the movies and got some quick carry out.
Food was fine but why no napkins? I can sort of understand making people ask for ketchup or salt but who doesn’t need napkins? ??
I got the Cajun burger, was covered in some sort of spicy butter stuff. Got everywhere. No napkins. Wife got a single with everything, dropped her tomato. No napkins.
No napkins …
NO NAPKINS!

I came to the steak and shake mid afternoon with my mistress. She was just beginning her menstrual cycle so I was bummed I was taking her out (I didnt know she was on her period). She was moodier than usual and was really craving a chocolate shake. The waitress was very plesant and I felt like we had very good service for what is obviously fast food. We felt like we were in an old time diner! The food came very fast but the shake took way too long. We had to remind the waitress and subsequently the manager but they took it off the bill. It finally came with much apologys for the wait and a half way believable lie about the shake guy having alot of shakes to make before ours. I made a joke about shaking and shook my body. It was around this time Candice noticed my ring. The waitress laughed to be polite, my mistress rolled her eyes. Since when are waitresses more polite than the woman you see on the side? I dont think I will be seeing her again.

Haven’t been here in a year I remember why!
They say us right away but that’s all they did right…
I waited 20 mins for someone to notice my existence, then they take our order and forget it all… They let my first chocolate shake melt before they realized t was never taken to our table they had to re make it this is 1 hour into service btw no food just two cokes… Then they bring my food wrong with wrong fries when they checked on what I ordered four times when I ordered it an hour prior… So I had to send it back… Note they had two other tables then ours and ten employees… So another 45 mins later they bring new fries no burger another 10 mins a burger that is slippery and leaking it covered the plate with grease as soon as it was set down … So I had to change the order and wait another 10 mins for that… Fuck them

Waited 15 minutes after being seated and didn’t even get to order drinks. It wasn’t until he finally got up to leave that they rushed over to us. I don’t think I’ll ever be visiting this place in the the near future.

Friend recommended this place. I went through the drive through on my way to an appointment.
Cold coffee, cold and greasy fries. Burger was good but not anything I’d go out of my way for. Especially not with chains like Smashburger, Five Guys or even Hardee’s for that matter.

To the point: Another place that tries to conquer too many food items instead of focusing on a few and ensuring quality. Interior is dated. Waitresses were… untidy. Runny shakes. Redipped fries (requested a new batch). Unsanitary condiments (they have a jar with peppers at the tables for the taking (gross). Although the server was nice this place won’t be on my go to list for a quick bite.

I entered the restaurant at 5pm on a Saturday. It was half full. By the time I got seated & got my food it was 5:30. The food was good (Portobello burger & mocha shake with Parmesan & herb fries). One thing I like about SnS is that you can order a junior shake — very small — which is great if you’re watching your carb intake. Their shakes are about the best around so it’s a minor indulgence.
Above review never got posted so let me add one for today’s visit a well. Had the guacamole steak burger and it was very good except it had assumed room temperature before it got to my table. Again a long wait for food with restaurant 60% full.

First of all i love steak n shake! I’ve been to several different locations and never once was my food bad, or a messed up drive thru order… always worries me. But they haven’t disappointed me yet. I’d say one of the great fast food burgers around. They have a under $ 4 menu. Works for me! And lets not forget all the awesome milkshakes they have too. A must try with your meal. Open 24 hours as well. Not sure about the inside though. Now go get a steak burger!

Upped by on a Saturday at lunch time and could tell they were fairly busy. I would have preferred to dine I but I was on a time crunch.
I ordered the classic double with fries and it was delicious! Well cooked and the buns weren’t smooshed (one of my biggest pet peeves) and my order was made within 7 minutes. Overall I was satisfied.

It’s a solid four stars that fluctuates a half-​star on just about every visit. Sometimes it’s 4.5 and sometimes it’s 3.5.
Food seems to better than here than at neighboring Sonic, BK and McDonalds. They tell me it’s steak so I just have to take their word for it. Orders usually take longer whether in the drive through or in the dining room as all food is made to order. It may take a while but the food is always hot.
I like the triple burger with cheese. Ask for toppings on the side as periodically you get a mayo and mustard flood. Coke products abound and when the ice tea is recently brewed and the dispenser properly cleaned, the tea is the best around. A 44oz. is only a buck. Worth the gamble. Milkshakes flat out rule. I keep it simple: vanilla or chocolate – let’s not complicate it. I don’t get the shoestring fries but at least they offer you options such as a small salad or fruit. I also like the chili. They have hot dogs and chicken tenders. Stick with burgers here.
Service is all over the place. It’s the nature of the fast food business. There is a black woman who runs the show like a general in the drive thru. She may be slightly curt but she sure knows how to keep both the lines moving, the customer happy and the orders right. I think employees know better than to cross her. She deserves a medal though. Inside, it’s hit or miss. A young man was just terrible as our server. We just took things back to the ordering counter for the issues to be fixed as our guys was busy with woman issues on his phone and prone to frequent smoke breaks. On the other side, Amanda K. is a champ if you get there in the morning (S&S is open ²⁴⁄₇). Please tip her well as she is a go-​getter and won’t be a server too long. She’s going places and hopefully the management recognizes that.