Veterinary Emergency Service

Veternary emergency service is terrible, preying on grieving pet owners who in their time of need with a dying member of their family is met with extremely high euthinasia cost when their family member is dying, at a cost of $ 125 to put my cat down and $ 300 for private cremation where dr. Wilson at Wilson veterenary hospital only charged $ 40 for euthinasia and $ 120 for private creamation. I for one am going to tell all my friends and family to avoid vetrenary emergency services at all cost!!!

This staff is wonderful. You can tell they love animals. The doctors are also friendly and patient.
I’ve had to take my kitty here twice. It would seem her life’s mission is to get sick only on weekends and holidays. I take her to her vet and its sunshine and rainbows… two weeks later it’s 9:30 on a Saturday and she’s crying and peeing every five seconds. Off to EVS.
I will say, both times they have treated her well, provided medication and she has been back to feeling like herself in a few days. However, both times I walked out paying over double what they «guesstimate» was over the phone. I agree with the reviewer who said they take advantage of your need to be seen off hours and your desperation to get your furry friend feeling better. This place does well and the staff is knowledgeable and helpful, but they are EXPENSIVE. Very, very expensive. There are fees on top of fees on top of fees. However, my pal needed to get better so I will fork over the cash.
I don’t like the charge, but if you’re local, need an emergency vet, they’ll do the job.

On Saturday, we came home from a holiday party and my puggle had gotten into 4 bars of chocolate, half of which was dark. This was about 5 times over a lethal dose for my pooch. We ran her to this emergency vet and they took her in immediately. They induced vomiting, gave her an IV and had her back to me within a half hour. Bill came up to be about $ 400… Honestly expected it to be at least a grand, so I was perfectly okay with that. They took excellent care of her. The vet tech was also incredibly kind to me, as I was hysterical and violently beating myself up about the whole ordeal. She brought me tissues and reminded me that this really does happen all the time, especially around the holidays. THANK YOU. My pup is back to her old self and I’m eternally grateful. I jokes with the vet tech that I hoped I never saw her again, but if I did, I was happy to know she would be in good hands.

I find that this emergency clinic takes advantage of the situation with worried owners of sick animals they overcharge overpriced everything I’ve taken my animal there once taking multiple x-​rays were only one was needed on a fairly small dog I would not recommend this clinic to anybody for what they charge. $ 600 later we left with some medication and a lack of a diagnosis.

Service was good, fast. but they are extremely pricey. 700 for x-​rays and bloodwork. The piece of mind knowing my dog was okay after vomiting all day was nice… but there should be some sort of payment plan. I also question the credibility… why would my dog vomit all day and be 100% healthy?

If I could give this place zero stars I would. Was charged $ 785 dollars when they claim nothing was wrong with my dog. Obviously we took our dog there because we were desperate in the middle of the night. They know that and they take advantage of it. If you claim there is nothing wrong with my dog why did you give him morphine without consulting me first? The vet himself couldn’t have been more unfriendly, and cold. So disappointed I made the decision to take my dog there.

Doctor straight up lied to me. Very rude employees. Overcharged me without even giving me a proper diagnosis and refused to let me be with my dog while she got her shots even though it’s a policy to do the shots in front of me if I request it. Called the place the day after and asked to have the manager call me and she never did. They charged me crazy prices without even consulting me first. I call before I brought my dog in and they said $ 75 before midnight and $ 90 after. First of all, an emergency is an emergency. How are you going to up your prices just because it’s late at night? Second, the lady on the phone told me I wouldn’t end up spending more than $ 115 because no one does. And I spent $ 279.08. Vet was rude and a liar. Nurses were a little nicer but no one seemed reliable and no one knew what the heck they were doing. PETS ARE FAMILY and I expect my animal to be treated just as well as human. Point blank period. Do not go here. It’s a waste of money and you will never find out what’s wrong with your pet.

Our 15 year old Cairn Terrier mix, Lulu, had an unfortunate emergency that left us scrambling for an emergency clinic. After several calls with no luck, EVS came through and saw her right away.
The office is extremely clean and organized — I am very scent sensitive, and was very pleased to find a non-​stinky veterinary office.
Lulu needed the works done (X-​ray, oxygen, overnight stay for monitoring, and medicines) and rightfully so — it was a true emergency and her life was in imminent danger. In these cases, you expect the bill to be high — if it were a person, the same would be true, and our Lulu is just that.
Overall, our family was treated with respect and dignity, and Lulu is doing so well as a result of their care. These situations can be emotional, stressful, and more, and we were at ease knowing that our baby received top notch care.
Thanks so much to Dr. Morgan and the professional staff at EVS!

I recently took my dog to VES because he was displaying lethargy and not eating. I truly appreciate the kindness, patients, and follow-​up provided by the Whitney Hough D.V.M., she was great!!! The staff was nice too. I also appreciate that they forwarded the blood work results to my dogs regular vet, to ensure my dog’s medical records are current.
I spent a little more money than intended, but I left VES with a piece of mind!
Thank you!!!

I have been here a few times. The last two times I have been there were severe emergencies with my dogs. The amount you spend here is ridiculous. All they are about is charging you overpriced fees and not explaining exactly why. And then they have a lot of hidden fees. The care there is not top-​of-​the-​line. Also they will lie about charges, saying they did certain things that they did not do. Do not bring your dog here. Go a little further to somewhere else. I will not ever bring my animals here again

I took my dog here last weekend for an eye infection (I think) in the understanding that there was a $ 90 Emergency weekend fee. After leaving I had spent $ 350 for them to do multiple tests, get some medications and tell me to see my vet on Monday because they did not know what was wrong.
I understand doing tests if the simple treatments, eyedrops in this case, does not work. But instead of giving me the $ 27 eyedrops and telling me to see my get Monday if they didn’t work they instead tested for things That of course came out negative.
Another thing that irritated me was that there was the $ 90 Exam fee which I was fine with but that only gets you in the door. There’s also an $ 85 ‘Diagnosis’ fee, so you spend $ 90 to get an exam and then another $ 85 to find the results of the exam? The worst part is I never received the actual diagnosis! I left with them telling me they were unsure and to see my vet. Luckily, after giving my dog the eyedrops he was perfectly fine. I just don’t understand why I didn’t leave with a bill including only the exam, eyedrops and maybe the pain mess keeping it under $ 150.
The staff was extremely friendly and you could tell they liked being around animals. I just wish the prices weren’t so ridiculous. I would have otherwise gave 5 stars and recommended this place to everyone I know.

I think this place honestly needs to be reported to the BBB. I took my animal here frantically worried (like everyone else is) that I was going to lose him. The Veterinarian was fairly young and had «no idea» what the diagnosis was but quickly offered that I do two X-ray’s and bloodwork for $ 655. Not only that but said he recommended 4 – 5 hours of oxygen treatments for $ 50/​hour. During the duration of this visit the vet had him in an oxygen chamber so I had asked if it was improving his symptoms and he replied with a no. This was before even treating my animal. They have a $ 75 office fee as well. When I was leaving I asked the Vet again… Are you sure you didn’t notice anything abnormal in his mouth? And he denied it but quickly went back to where they kept my dog and he agreed then that he did notice a «little gum disease.»
After all said and done. If it’s a *normal* time of day (which usually isn’t the case obviously when you are seeking emergency care for an animal) just check out your local veterinary office first!!! I fully recommend Gasow Vet Hospital in Birmingham. The vet came up with a plan of care quickly and at half the cost this place came up with and it was including an overnight stay, X-​ray, blood work, an enema AND medications.

Our dog had a seizure around 3AM and we freaked out! We had never seen that happen before and it was terrible. I called them and they were super nice on the phone telling me to come in on my time. We rushed our dog over. We were seen immediately. The nurse told us info about seizures and took the dogs temp which was ok. The doctor came in to see the dog 10 min after. He was very kind and nice to the dog making her feel safe. He gave us 2 options to run a blood test to see if she had toxins or to leave her there on seizure watch. We opted for a blood test. It was not overpriced simply emergency vet prices. we were in and out for about $ 400. I would come here again if anything ever happened to my dog again.

Thankful they are open every day. Only reason for 4 stars instead of 5 is due to expense. Everyone was very professional and caring. Would recommend.

First off VES saved my cats life and I appreciate that. I won’t knock their skills. I will say, that when I walked in with my cat, in dire need of medical attention, they must’ve said «cha ching». I have had surgery on myself that cost less money than they charged for an overnight stay for my feline. They asked for a huuuuge deposit, which I paid, before they would see my cat. I figured they would refund some of the money back the next day, after they did whatever procedures that needed to be done. Nope, their bill equaled the total of the huge deposit. I was in a hurry to rush my cat somewhere and had seen their building in my travels. I wish I would have read a review or two before I went to VES. Once again, thanks for saving my cat. No thanks for pouncing on a desparate pet owner.

We took our dog here after he was hit by a car. The Dr. Was nice as well as the staff. However, the pricing structure is a huge scam. Apparently, the higher the bills the more the dr. Makes. Our visit to VES cost us more than our dogs surgery and hospitalization at our normal vet. VES prescribed him two unnecessary medications and did unnecessary bloodwork. It is horrible that businesses like this take advantage of people in vulnerable situations. Oh and the place they referred us to for for the surgery, Oakland Veterinary Referral Services, was an even bigger scam $ 140 referral fee and a $ 90 emergency fee to operate the next day during normal business hours because we didn’t have an appointment!!! Thank God we called our regular vet before going there for surgery!

I would go here again if I had another emergency.
My dog had a freak accident when we were on a walk. Basically I stumbled over her when she darted after another dog (on leash) and I stepped on her back paw pulling her skin off down to the muscle. She definitely needed stitches and the wound cleaned out. I felt terrible.
I called Parkview Animal Hospital two hours before they closed (6pm) and they refused to do the stitches because it would, «take too long,» and the vet didn’t, «feel like staying late.» They recommended this place.
I called and they told me to come in immediately. The first vet I met (I don’t remember his name) was quick and to the point. I didn’t have to wait to see him. He was cold and didn’t seem very empathetic, but appeared to be knowledgeable and honest. He told me my dog had great teeth for her age and was wondering what I did to keep them so nice – which I found funny because Parkview Animal Hospital wanted me to drop hundreds of dollars to get my dogs teeth cleaned! They had to put her to sleep and give her stitches. They had me go home and called me to pick her up. They gave me medication, directions, were very clear and asked me to call at any time with questions/​concerns. Front desk staff very kind.
Around 4AM our dog starts crying. I gave her pain medication and went back to sleep. Woke up around 8:30 and our dog is crying incredibly loud. I called the vet because she wasn’t due for more medication till noon. After 2 hours I gave our dog more because they never called me back. They returned my call 6 hours later. I was pretty irritated that they thought it was okay that my dog suffer in pain that long before calling back. During this period my dog was refusing to use the bathroom, eat, drink water, etc. They had me come in and gave me break through pain medication. It was helpful and no longer had any pain issues. The vet I saw the second time I came in was very nice and she didn’t charge me for the visit. She was much more compassionate and down to earth than the vet from the night before.
Pros: quick, some good staff members, knowledgeable
Cons: not great customer service (especially when having an emergency pain situation), lack of compassion from some staff members

One of the previous posts said prices are a little higher. I would say their prices say screw me, I am at a disadvantage. They wanted $ 2500.00 for 24 hrs care for my sons cat, and have no idea what was giving it a 105 dgree temp. that did not stop them from administering 1200.00 worth of drugs (supposedly). If you don’t have a mortgage or a car payment and want to throw money away, go there. These guys are theives and should be ashamed to be in business

THE WORST PLACE to bring your pet.
1. Overpriced, My dog was hit by a car the cost to euthanize him, over 400.00. But before they talked us into killing our dog they told us to give him pain meds and that was 70.00… Money Money Money was all they could think about.
2. No compassion: All they were worried about was how we were going to pay them. Not saving our dog, not our feelings, not our pet. All they did was discourage us the entire time we were there.
3. Lack of information: They never gave us any information after they killed our dog. They didn’t give us the option to sign up for the credit card to pay the bills if we wanted to save our dog.
We are totally devastated about our dog getting hit, but I feel if we would of went to a better Pet ER the outcome would of been much different. If you love your pet please seek a different facility.

My 13-​year old kitty had developed thyroid problems which I did not see soon enough. I took her to my regular vet and they did blood tests, pretty sure it was the thyroid but they were sending the sample out for review to make sure. They sent us home after shots of B vitamin, antibiotic and an infusion of water under the skin. $ 350, which is par for a regular vet. My kitty acted lethargic and strange the rest of the night. I wake up the next morning and she is lying at the foot of the stairs gasping for breath. Her meow was a squeak.
I called the Veterinary Emergency Services as directed by my regular vet’s recording. The woman who answered was helpful and let me know that I needed to get there fast but without sounding pushy. She mentioned the exam fee and when I asked said they do take Care Credit.
I got there shortly and they were waiting with oxygen. They immediately took my cat and gave her oxygen while I filled out a form. They wanted to know exactly what my regular vet had said and done because I had forgotten to bring the regular vet’s bill as asked. They were nice and professional. I cried the whole time, of course. They did an X-​ray and gave her fluids that she needed. Her heart had developed a gallop, her kidneys were having trouble and they wanted to keep her for a day or so to keep stabilize her, which she needed and figure out if thyroid therapy would help or make her heart and kidneys worse.
And when I asked they honestly helped me make the decision that all pet moms dread: to euthanize or not. The SQ fluids had overloaded her system because she was in bad shape when she got them. I believe that was an honest mistake on my regular vet’s part.
I sobbed and they helped me come to the decision to end her suffering. They did not push for expensive treatment that would get us a couple days/​weeks/​months more but of misery. They gave me all the choices and were very respectful-​did I want to be there until the end? How much time did I want to spend with her before we did it?, etc. they were awesome, and I can tell you that because I have had to make the Decision twice before.
I did research online after she died and found out that Dr. Severin and Karen were right and honest about everything. So that leaves it to me: Paisley had a treatable condition that I didn’t see and address in time and that’s my fault. I live with that. It’s not their fault.
An emergency vet costs more money. And I know of at least one other emergency vet that charges a. LOT more. I went at 7 am on a Sunday. The prices are reasonable, the service was great and they even sent a personally written sympathy card in the mail.
When a human loved one dies, the hospital still gets paid, the doctors and nurses have still done their jobs and deserve to be paid. Veterinary is no different. its a living animal and sometimes its just their time to go. People die in surgery all the time and it’s not usually the doctor’s fault. Anger, guilt and denial are normal parts of grief and when it comes to our fur babies sometimes the pain is worse than losing a person.
I would bring another animal here and I recommend them.