CarX Tire & Auto

Great, friendly people willing to show me and explain to me in terms I can understand without any ego attached. Easy to set up appointments and was even offered a ride to work after dropping off my vehicle.

I’ve been into this shop twice now. Once to solve a serious front-​end vibration issue and again for an oil leak.
Both times, they were professional and courteous. They did a great job explaining what was wrong (or the process to determine what was wrong) and how they’d go about fixing the issue.
They also have very fair pricing and quick turnaround.
They get my business well into the foreseeable future.

Brought my car in to fix the AC and have the brake fluid flushed. When I got the car back the center console was broken. But it had taken them so long to fix the AC that I decided to just let it go. A couple months later I went elsewhere to replace my brake pads. They did a test on the brake fluid and told me that it hadn’t been flushed in years. When I called car x to complain they agreed to fix the console and reimburse me for the brake fluid. But the whole thing was such a pain that I will not be going back.

I’m not a big fan of the «big service» shops. I like to find my neighborhood mechanic, or that «small shop» that gives you an honest evaluation and fair prices. However, I had an alignment coupon for Car X, so I brought my vehicle in there for the deal. Part of the deal is a free 30-​point inspection, which I welcomed being that we’re going on a big road trip in 2 days.
The visit stopped at the inspection. The guy at the counter (K.C.) brought me back to the van to meet the mechanic (Marshall) and show me a few things. First, the tie rod end was loose and needed replacing. And I thought, «uuuuugh, here it comes…» But they were kind enough to SHOW me how it was loose, and tell me that’s an easy job that I could do myself (having talked earlier about doing my own struts, brakes, etc.). So wow — thanks for that! They also pointed out the serpentine belt, which I kinda knew was overdue.
While K.C. typed up an estimate, Marshall sat down with me to talk about the vehicle (which he knows a TON about). He gave me some good advice on the key things to do to make it last a long, long time. Free advice — how awesome! Additionally, he gold-​starred my decisions on struts and shocks — a choice that I had fretted about, but now feel vindicated.
So tonight I get to replace my tie rod end and bring it back to them for alignment. And, for their hospitality, I’ll throw in an overdue transmission flush job. Great job, guys!