Discount Tire Store – Madison, WI

A few months ago I had a tough day with a flat tire. I was not prepared for it at all. I was a wreck because it was already a bad day for me before the tire incident. They helped me out and really made my day better. They had such great customer service skills & I really really recommend this place for all. Great job guys, I will be back again.

I really like this tire shop. Competitive prices and knowledgeable crew. They have helped me twice when i just needed to swap a tire from one rim to another. Great place to add or remove snow tires etc.

The team at this Discount Tire did awesome work. I got a set of snow tires for my BMW a few months ago and have never been so long happy with how quick and easy they got me In and out of there. There prices were amazing as well. Second, I just brought my wife’s vehicle in because it needed a Tire pressure sensor replaced. The gentleman came out to my car was very personable and very knowledgable. Measured all my tread depths and also recommended a tire rotation because on our vehicle a tire with more tread was in the wrong position. I was very pleased with there prices as it only cost my like $ 80.00 to replace the sensor. The dealer wanted way more than that. He even didn’t charge me for the rotation even though we did not purchase the tires from them. I will always go back to hem for any of my tire needs due to how quickly and how well they perform at this store. I was very impressed! Thanks for doing an awesome job. I will definitely be bringing my vehicles back to them In the future.

Love getting my tire inspection for free here! Awesome and knowledgeable employees, which makes me feel comfortable when leaving my car with them :)
Keep up the fine work!

We made an appointment for 10:45 am for a tire rotation. They finally took our vehicle back at 11:18 am but did not start right away. We have always serviced all of our vehicles with this company but at a different location. We made appointments and they have always been honored. If we had a 10:45 am appointment we were serviced at 10:45 am. I understand they can run over but they took several vehicles of people that were there without an appointment before they took mine. So I recommend Discount Tire but I do not recommend this location.

I have a car. Cars need tires. Discount Tires sell them. What a coincidence.
What Discount sells is nothing unique and pretty much a commodity (tires) but what sets them apart is their overall customer service and attitude. They are trust worthy, will match competitor’s prices, and won’t make you wait hours for the service. Combine that with free coffee and water and count me in as a fan.

Great service. I selected some mid-​range all-​season tires for my 07 Corolla (Hankook Optimos). They were about $ 440 for four tires with installation and taxes. When I got my car back, they told me that they had been out of the Hankooks so they had upgraded me to a nicer tire (Michelin Defenders) free of charge. I was pleased and impressed! They obviously don’t give free upgrades to everyone, but I’m confident in saying that they go the extra mile. Only downside for me is that they’re way out on the West Side. I’d say they’re worth the drive.

Slow and lazy people. Took 3 hours with appointment to change the tires. Wheels were not torqued to correct specs, thanks god and I didn’t get into accident.

A Tire Shop… there’s something I never thought I would write a review for! I hate buying tires, how un-​fulfilling is that purchase! But, knowing that winter is coming it was time for some sticky winter rubber so I naturally hit
and found what I was looking for. I called around locally and got a quote from Tires Plus in Middleton and then called Discount Tire (and worked with David, who was great). He agreed to match and even beat the Tires Plus quote and had the tires in stock the next day. In the end I have four sharp new winter tires purchased locally, mounted, and balanced for even less than tirerack.com’s pre-​shipping price!

I stopped in at the start of my lunch hour. My tire had a slow leak and I asked them if they could plug it. Sam mentioned that plugging a leak would be free of charge.
After eating lunch, I returned to the shop and my car was ready. They informed me that my tire had a corrosion leak. The wheel was corroded and they buffed it down added some bead sealer and inflated the tire. There was no charge. They did inform me that the I may need to replace the wheel in the future if the wheel continues to corrode.
Overall, I had a great service experience.

Getting new tires on a car is really not exciting– you pay a ton of money for something that you can’t wear or eat but they keep you safe so I suppose that’s worth getting excited about. I have to say, as a female, I dread getting tires as it’s usually a long process where they try to oversell you stuff you don’t need. This experience was fabulous and I appreciate their honesty and time. Theo greeted me and was professional from the get-​go. We are relocating and I didn’t want to pay for the lifetime warranty if there wasn’t a Discount Tire where we were moving. He took the time to look it up on their website with me and showed me the locations and discussed exactly what ‘lifetime’ meant.
Sadly one of my tires had a defect in it and again, Theo was honest and professional. He came and walked me to the garage, showed me to defect and explained they would have to order a new one. This was beyond their control but they dealt with it professionally and properly. We kept our old tires and they bagged them up nicely and put them in the trunk of my car. I truly appreciate that they just seem like ‘good guys’ in a world of people who try to nickle and dime you to death. Much appreciated and thanks!

I had visited this location about two years ago and had a great experience, this time however was a different story.
my vehicle was in need of two tires, I looked up the tires I wanted online and found them to have two in stock. I decided to call them to set up an appointment and confirm they in deed had the two tires I needed. They could not get me in that day so I scheduled an appointment the following day. I arrived on time and went through the required process and was informed that I needed two new tires. This was not news to me as that was the reason I scheduled an appointment at a tire shop.
I paid for my two tires and was told it would be 45 minutes to an hour. I stepped out and received a phone call informing me that their inventory was wrong and they only had one tire in stock, they would order the second forcing me to return to the shop for the second tire.
When I returned well before the hour I proceeded to sit in their waiting area. An hour came and went. At an hour and a half I decided to look into the bay to see how far along the job was, it was not there. I looked outside and it was parked in the lot. I cut in line and asked for a status update. It was done but no one had said a thing.
I took my keys and left to find the car locked with the window down, really!
The place was under staffed, over committed, had bad inventory and really didn’t seem concerned with getting the customers that were done, for the day as I will have to return for the second tire, on their way. A real shame given my previous experience at this location.

I had Discount Tire balance two wheels for me, following repairs that I had made to my alloy rims.
+ No appointment was required
+ Service writer was friendly and informative
+ Hunter RoadForce balancing is amazing and worth the extra cost
+ It took almost no time for them to balance the wheels
+ Previous vibrations are 100% gone
I’ve had tons of friends buy tires here, and they’ve always been happy with the pricing and results. I wouldn’t hesitate to purchase tires or utilize any of their services.

This is the only place I bring my vehicles for tires. Great prices and excellent customer service. Also, if you have to wait they have a coffee machine, free bottles of water and a large waiting area with a small flat screen tv.

As I prepare to get tires for my car this month, I already know where I’m going — Discount Tire! I’ve been their customer since the first time I bought tires there many years ago — I won’t go anywhere else, and I tell everyone I know to check them out.
The customer service is great — they WANT to help me and make sure I get what I need. Rotations are best scheduled — I suggest the first appointment in the morning in case they get backed up (stuff happens, plus they have coffee!). They’ll happily check tire pressures at any time — they are at a convenient west side location for that.
I appreciate their efforts to get me the best deal I can find. If I can find a better deal somewhere else, they’ll match it. Most often, they BEAT the best price I can find — that makes me feel like a valued customer. If they don’t have your tires in stock, they can get them quickly — often the next day.
Quality service. Timely service. Honest people. Great business.

I’ve bought tires for three different cars here in the last two years. Free tire rotations are why I like these guys so much. The tire prices are reasonable and the warranty is worth buying. Sometimes they will pay to warranty one tire if you buy the other three.
Great Service
Fast
Clean waiting area.
A+ in my book.

Another very good overall customer service experience resulting
from purchase of a replacement set of tires. Thank you Jesse H.

I was expecting to wait 1 – 2 hours for my new tires to be installed, but I was in and out in under 30 minutes. I like that they have a huge selection of tires in stock, and that the technicians are all very friendly and knowledgeable.
The only thing that bothered me was how strongly they were pushing me to replace all four tires instead of just two. I get it, I get it, my tires probably won’t withstand the snow for that much longer, but seriously. winter is almost over (did I just jinx myself?).
It was great that they offered me a trade-​in deal for the two tires that weren’t as worn out, but I really just wanted to replace two tires — so I had to beg them to let me be!
Otherwise, I will definitely be back to take advantage of their tire rotation services and for their complimentary tire pressure checks!

So I dealt with this place to get snow tires for my car this winter (2012) for the oh so impending blizzards we are going to have (which I was too late for errggg) and I have to say… I was not that happy with my experience. It started off excellently by first finding the tires I would like (which I love cars and knew what I was talking about and the sales person knew that straight away) which had to be ordered. No problem, total was $ 700 put $ 100 down, done and done. They even had the lowest price of even online for the tires I wanted!
Now I had a scheduled time to put them on but with the warranty and such I didn’t want to put them on too early which would 1. run down the warranty because it is on a mileage basis and 2. I didn’t want to wear down the tread of the tires because it hadn’t even snowed yet. So I pushed out the install date and it ended up being after the blizzard because as predicted… my norma tires were awful in the snow.
So I asked what the soonest time was to have them installed and took the time. The day arrives and I head in expecting to pay the remaining $ 600 for the tires. I had even called to confirm that my initial $ 100 didn’t expire or was returned. Sat around and waited for them to finish and was called up to pay the balance. «Alright your so your total is $ 700.68» I said what? that can’t be right.
I told the sales person (same person I dealt with THE FIRST time I came in) that I had just called to confirm my $ 100 was still on there. He said yeah it is but the rest is $ 700. I said for what? For the four tires, no waste disposal (since I kept my tires) and the replacement on all four tires. I said I never discussed the replacement plan with anyone nor with the sales person for that matter. He kind of acted dumb and looked at his colleague like «HUH wonder how that dun got on there» Which I was not happy about. Come to find out, they do this to almost EVERYONE, they add it onto every sale without telling you because they make a commission off of the sale.
The whole time I was there they were asking each other who was on that sale or who’s sale was it? I told the SP I didn’t ask for it and don’t want it and to take it off. Now I will say the replacement plan is sort of nice a $ 25 per tire its replaced no matter what happens, nail or pot hole… However its not nice if they don’t tell you. In the end the guy covered all four tires for the price of three which I even argued there and hope one tire goes just to even out the cost.
Here are the final parts. I should have mentioned earlier that because of where I work, I got a 10% discount as well off the whole deal but the dollar mounts i’m talking about is with that included. After I purchased the tires and had them installed I later went online to make sure the price hadn’t come down on the tires. Which lead me to a rebate page… WHICH MY TIRES QUALIFIED FOR… buy four michelin tires and receive a $ 70 rebate. I was never told this once while working with my sales person nor by anybody else. I filed for it and got declined for some-​odd reason (probably because I filed for the rebate the same day) but ended up calling the corporate office to find out why. The people over the phone were SO sympathetic about the replacement plan and the rebate issue. They approved my rebate Immediately and I received a couple of weeks later.
Even though it all worked out I still wasn’t told about spending an extra $ 100 for a replacement plan I never asked for, I was never told about the rebate which probably would have inclined me to purchase the replacement plan in full and pretty much got the run-​around in store as to why it was on there.
The people seem knowledgable and fast but they will stick you with a nice bill if your not careful. Do some major research before going in there and TELL them ONLY what you need. If you want further information on their «Extras» just call or go online. I have been in sales and I will say a sales person will do anything to sell…

Great customer service! I found my tires online with a little research and was able to book the appointment over the web. I showed up a few minutes late but still got my car right in.
Can’t remember his name, but the guy helping me was pretty knowledgeable with the tires I was getting, didn’t hard sell any extras at me and even spotted me a military discount.
Despite the heavy pile of cars, I was in and out in about 40 minutes. I did pick up the certificates for tire replacement at his recommendation due to their nationwide locations and my traveling around this coming spring.
I’ll absolutely be back here again (hopefully not for another 50,000 miles, though)