DoubleTree by Hilton Hotel Madison

I had to take away a star! I was woken up at 8:00am to see if I wanted to stay in the same room for second day. 8am is a little early to ask such a stupid question. My check out day, someone knocked at my door at EXACTLY 11am to tell me check out time was at 11am. Then I get a call at 11:45 to tell me again. I stay in hotels ALL the time and never been bugged about leaving so early. Still love the hotel. NOT their Procedures!!!
MOST LIKELY NOT STAY AGAIN.
First time here at this hotel & the moment I entered the hotel I loved it! Very clean and welcoming. The front desk ladies were great & helpful. The rooms are a nice size and the beds are very comfy. The Window opened and it had thick curtains to black out the room. Very quite and the décor is nice. Hotel is in a great location! Lots of places to walk to.

Champagne and campaign (cf. Jalen Rose), flash and cash, swank and style! Doubletree is an example in business school case studies of brand metonymy: an immediate set of emotional reactions released when one hears a word. But I didn’t get that from this Doubletree by Hilton Hotel Madison (not sure if a chain of mergers and acquisitions involving Hilton diluted reality of brand vs. image of brand.)
LOOK, it’s not a bad hotel by any means. The sheets got cleaned, and the service staff was super nice. But the physical plant is more like a building with a Doubletree sticker than the ostentatiousness one expects from Doubletree. It looked more like a Best Western conversion. Here are just a few more things where it fell short of the vaunted doubletree standard. Also, disclaimer: I’m not some hotel snob. I’m a cheap function over form-​type guy. But when I enter a Doubletree vs. a Courtyard by Marriot, I expect some key differences. Here are some examples where expectations fell short.
Number one: it was raining on the day I arrived, and I had a place to go. You’d expect a 4-​star place to have free umbrellas, but nope, I was directed to the gift shop and asked to pay $ 7. What?!
Number two: the toothbrush was one of those atrocious freebies where the plastic bristles come off with each thrust and get stuck between your teeth. It was a hazard to my gums, and I really had to work to get things clean.
Number three: this is a generalizable complaint. What’s with hotels handing out horrible two-​blade and one-​blade razors that guarantee at least 1 – 2 bloody cuts a day? I expect DOUBLETREE to at least go with the three-​blade, but nope. I cut myself each day, and one really bad cut at the edge of my mouth made it look like I got into a streetfight. «Hey, yo, no, I didn’t get into a streetfight. I just stayed at the Doubletree and used the cheap 2-​blade razor.» The only thing I can say is at least they didn’t give the yellow 1-​blade Bic razor, which seems designed to leave permanent bloody scars all over one’s face. I can’t believe hotels still give those away with a straight face. Ever been scammed by a salesperson (at, say, a used car dealership)? I feel this is the same sort of micro-​sociological interaction. Keeping that smiley face while knowingly giving people a dermatologically hazardous product!
There are some pluses: they gave me a free banana and extra cookies when I wanted them, and the staff is extremely friendly. But it doesn’t add up to that ooh-​ahh experience that I associate with the name Doubletree, and I keep my reviews «100» here, as the kids say.

Okay, honestly, it’s kind of crazy how great this hotel is. Either think of it as a surreal perfect hotel experience that you really can’t imagine is happening — or go back in time to the way service was 30 years ago (remember when customers really mattered?) — This hotel is so good from the front desk’s efficiency, responsiveness and genuine helpfulness to the room’s cleanliness and beauty. Parking is awesome too — right at the hotel and all of it within a walking distance of the UW campus. What else? — Oh, housekeeping is superb — so is room service — and the food is actually really good, too. I love this hotel and wish all hotels could be like this one. Thank you!

I had the absolute pleasure of staying at this hotel this week for business. I have stayed at Doubletrees over the years and always had a fine experience but nothing outstanding. Typical for a chain except you get the delicious cookie!
This week was different. I walked into the door to several smiling faces. All ready to check me in. Rob who was «jack of all trades» immediately provided assistance with our bags, where to park and then later gave myself and a colleague a ride to a restaurant.
Not only was the service absolutely perfect but so was the room. Two nice big queen beds. Nice size bathroom. Apparently the rooms were recently renovated and kudos to the architect! This was the first time I had the perfect shower. I don’t care for the ones like in the Westins I believe that have the shower head on the ceiling or over your head… who wants to get their hair wet unless you are washing it? In this shower you walked in and simple to use faucets were right in front of you and to the left was the shower head. What was beautiful about that was the ease of use of the faucet and having it located not under the shower head where you have to dash to not get wet. So simple but I have never see it before. That was really great.
The room was also fully functional. There were plenty of well-​located electrical plugs. I didn’t have to bend down every which way trying to find ones that I needed. They had them in the wall, by the bed, etc.
When I checked out I was sharing my experience with the front desk and said the only thing that would have been perfect was if there was water in the room. And the young lady responded, «oh didn’t you know there were two in the refrigerator?» I said «no»! I was promptly provided with a bottle to take with me. Adjacent to the hotel is a sports bar a convenient location for a meal and drink. However if you want to go into «town» which is literally 5 minutes away Rob or Mohammad are pleased to take you and pick you up! How great you don’t have to bother with your car and you can have that glass of wine with no worries! What was also nice is when we called for a pick up from the restaurant the driver was very quick. Wonderful lovely experience all around!

Fantastic hotel with both a great staff and in the best location if you are visiting either U W or the main downtown area. We use the location for group events and had positive reviews from our attendees the last 3 years. Keep up the good work DT Madison!

Best service, big room, nice amenities, fast room service, convenient parking, and excellent location — what more can I say? Still my favorite place to stay in Madison. I recently stayed at the Hilton Monona Terrace and it can’t compare to the Double Tree. I selfishly hate to let the secret out.

I worked with Katie Genrich at DoubleTree more than a year before my 9÷5÷15 wedding. She was nothing but wonderful from the start. We started with a 20 room block, but ended up needing more than 50 rooms. Katie was always available and helped get us all the rooms we needed. The rooms were awesome– they were all redone this year. The location was perfect– right by the capitol and state street.
The staff was so helpful when we arrived. They handed out itinerary cards. Katie even accepted flowers for us and put them in our room– in buckets of water. She was so amazing!!!
We had sandwiches and water sent up to the room, which were delicious. We had school buses to take everyone to the wedding and the hotel helped point everyone in the right direction. We also rented out Badger Land for the after party. There was one issue with the pizzas we ordered, but the catering manager took care of it after the fact, and the bar was very accommodating. After it closed, the staff even let us continue to play games in the front lobby– truly outstanding!
I can’t thank them enough. Katie got us the best rates and really made everything so easy. I am so happy that I went with them for our wedding!

This is a very well run hotel and I would certainly stay here again if in the city. The only reason I’m not giving it a five is because I think 200+ a night is a bit overpriced, but I booked about 7 days before my trip. The customer service in this hotel is perfect. The hotel shuttle picked me up from the airport and was really fast. It took maybe 15 minutes to get to the hotel. As soon as I walked in, I was offered cookies while I waited in line. Following maybe a 2 minute wait, I checked in to my room and was placed on the Hilton Honors floor since I’m a reward member. Although this hotel only has 7 floors, it designates the top 3 as Hilton Honors.
From a convenience standpoint, this hotel is also ideal. I had business in the Engineering Building on campus, and it was about a 15 minute walk. The capital and downtown were about a 5 – 10 minute walk. None of the streets felt shady and there were always pedestrians. Even when I took a run at about 7:15, the streets were relatively busy.
The only inconvenience at this hotel is the morning shuttle begins at 7:00am, so if you have an early flight you have to schedule a cab. The staff was really nice to check the shuttle log to see if I could ride to the airport with a flight crew, but the times didn’t align. Again, great customer service!

Hotels are a place for you to stay when you’re away from home. Of course there are other alternative options, but hotels are the nicest to stay in. Aside from the simulated hospitality and warm welcomes, it they even gift you a scrumptious warm chocolate chip cookie. I love you Double Tree!
Nestled roughly less than a mile from the Capitol building, it’s quite ideal actually. Not too busy, and not too far from the action either. A walk around the outside premises foretells what the neighborhood will be after a year or two due to all the new development.
This hotel is clean, it’s pretty and it’s updated. The lobby has a fresh and open feel. It has elevators to take you to all the other floors where your rooms are located. There’s beds in the room, a tv, a bathroom, a desk, they even have decorations on the walls… that’s amazing!!! Their fitness center is really nice and complete. It has cardiovascular equipments, big giant bouncy balls, weights and wall full of mirrors to watch yourself flex while lifting heavy stuff.
The pool area was a bit in an odd spot, it’s situated by the rear parking structure, so you would have to use the stairs to get there. It’s a bit out of the way, BUT it’s a good thing since this deters some people from going, so you end up with the pool mostly all to yourself.
If there is nothing good going on outside, your hotel is a place for refuge and solitude. That’s when the amenities come in handy. But if you’re in a happening spot like here in Madison, a hotel is pretty much a place for you to put your head down. A spot to pass out after whole day of awesome adventures.
Life is awesome, don’t forget to enjoy it.
Weeeeeeeeeee!

Staff was super friendly. Rooms are very clean and nice. Bed was huge and comfy. And the bathrooms are small but very nice and clean also have very nice tiles. I would definitely come back. Also the location is prime for nightlife. All bars were very close and in walking distance.

Very pleased with our stay at this hotel.
Customer service was outstanding! The entire staff went the extra mile to make their guests happy… from the friendly staff, to the free, unlimited, delicious cookies, to the shuttle services and FREE parking
All in all, well worth the price to stay here

Great staff. Nice little bar attached. Rooms are nice and updated. Easy parking, just make sure you stop and register before you park your car. The fitness center is rather small, but open 24 hours.

Very friendly hotel staff and a newer looking interior. Rooms were on the spacious side and bathrooms looked nice with wide rectangular floor tiles. Great location to walk around downtown and university.
One of the best hilton/​garden inn/​doubletree hotels ive been too, although not saying that much as hilton has slipped over the years

Literally one of the best hotels Experience I’ve ever had. The rooms wasn’t the biggest but does it really have to be? I will bore you with the entire story to justify my wonderful rating.
I flew into Madison for a business meeting in Janesville wi. The original plan was to rent a car and drive to my normal hotel on Janesville. However the Avis rental guy changed those plans. So instead of a impromptu MMA main event I elected to stay in Madison and catch a ride with one of my company’s VPs. This hotel was in route so it worked out.
I called last minutes and they had a room available. The front desk ladies recognized my country accent from the phone call and I had keys to a room in a less than a minute. I also had 2 very warm chocolate cookies. Doesn’t sound like much but after losing all of my testosterone with Avis guy this was needed.
The price of the room was a little steep however I didn’t push for any company discounts or deals since it was last minute. The room was small but like I stated earlier It didn’t matter. Well I refuse to say it was small I will use a very commonly use term in real estate «it was cozy». The bathroom was nice so I will lot complain.
Room had plenty of extras such as water, trail mix and coffee in the room. Plus I had a perfect view of the university of Wisconsin campus. I was thinking that this place would be flooded with drunk college kids but I was wrong.
The breakfast buffet rivals some of the all inclusive resorts I’ve stayed in the past. In recommend this hotel to any human with a pulse.

Ironically enough, just a week after my stay at the Madison Doubletree, I dressed up as Cookie Monster for Halloween. Curious coincidence? Or possibly due to the fact that ever since coming here, I’ve had cookies on the brain?
There are a lot of great things about staying at this hotel. A whole bunch of things, which I’ll delve into later. But, first and foremost, the best and most unique aspect of this hotel are the mind-​blowing amazing chocolatey chocolate chip cookies they give you upon checking in! You have not had a chocolate chip cookie in life until you’ve had these; they’re soft, chewy, warm, and loaded up with a ton of chunky chocolate chips. Bring milk, because you’re definitely gonna want some. I was lucky enough to have one of these bad boys every day because they were provided after lunch at the training I was attending in one of their meeting rooms, but I have heard if you can snag a few extra from the front desk if you ask nicely.
All cookies aside, there are a TON of great things to say about this hotel:
–They have a free shuttle service that runs from 7am — 10pm that will take you anywhere you need to go within a 2 mile radius of the hotel. We got lucky the few times we wanted to use it and they were able to accommodate us right away, but definitely try to plan ahead with the front desk ahead of time. This helped us save a ton of money on cab fare!
–The rooms here are great! My one complaint is that there wasn’t an available outlet for me to charge my phone near my bed (talk about first world problems), but aside from that I was really impressed with everything. I noticed that others weren’t very fond of the unique shower door, but I’m actually a huge fan of this – #fancy! I could seriously get lost in the king bed, and hellooo, there are even microwaves in the room! So perfs for a leftover hoarder like me.
–While I never used it, free parking is always welcomed. Who doesn’t like free?
–The location is perfectly walkable distance from the University, State Street and the Capital. Everywhere we wanted to go was less than a 10 minute walk away.
–Decent gym considering the size of the hotel, not to mention the equipment is brand new and sparkling clean! And in addition to the pool there’s also a heated pool and a hot tub!
–Remarkable customer service; it comes down to all the small things, a smile from the front desk attendants, room service organizing my toiletries on the bathroom counter, a newspaper slipped underneath my door every day. All these small details really made me feel like a valued guest, even though the rate they charge is bargain worthy.
And the most important of all, FREE WIFI FOR ALL YOUR DEVICES. #firstworldproblems, possibly, my candy crush games couldn’t possibly go unattended for long periods of time!

I stayed here for 3 nights while attending a conference and had a nice stay. The location was very convenient for walking to all of the places I needed to and also close to many restaurants and bars. The staff was friendly and very accommodating and upon checking in we received warm cookies, unexpected but nice. The breakfast buffet had a lot of options and nice quality food. The restaurant staff was also very friendly.
The room was spacious, the beds nice and being able to adjust the thermostat in-​room was appreciated. Although the bathroom was nice and modern I thought it was odd that there was not a fan for ventilation and the glass half-​door on the shower looked great (good water pressure too), but you couldn’t really share the bathroom if you wanted to. I shared my hotel room with a friend attending the conference and I would have been fine with one of us brushing our teeth or whatever while the other one was showering but not with a glass door shower.
Free Wi-​fi, free parking and free local shuttle were nice.
Unfortunately I was not able to take advantage of the indoor pool or hot tub.

I’ve stayed at nearly every hotel in Madison in this price range. There’s not a lot of variation in the quality of the hotel or the rooms themselves. The devil, as they say, is in the details.
Pros:
*free Wi-​Fi
*free parking
*comfortable bed
*warm chocolate chip cookies at check-​in
*convenient location
*indoor pool and whirlpool
*on-​site restaurant
*friendly staff
*free local shuttle
Cons:
*weird shower. Clearly they’re going for a «European» feel as there was only half a glass door on the stall so I experienced an unpleasant draft on my backside during the shower
*it’s a little dated. This used to be a Howard Johnson, and it still has a bit of a «low budget» feel
*slow elevators, and too few
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As with any hotel in any city, price will vary during season. We happened to be in Madison during move-​in weekend for incoming freshman at UW, so the price was likely higher than normal, but still was not terribly expensive.
Although the location was great, it was also across the street from a house that some undergrads were moving into and hosting a kegger, so it was a bit loud at times, but thankfully it ended early. Come to think of it, the whole neighborhood is full of undergrad housing, so be forewarned.
This isn’t my favorite hotel in Madison, but I would definitely stay here again.

I stayed there with my daughter for her orientation to U.W. Madison, and we stayed there again when visiting her recently. The location is ideal. The rooms are clean and spacious, the beds are comfortable, and the bathroom is beautiful. My favorite part was that there was actually a separate recycling bin, something I’ve never seen in a hotel room. Also, there was bottled water in the fridge, with no indication that it was for sale. I drank it and did not incur any extra charges.
My one complaint is about the shower. Although the bathroom is very modern and lovely, and the half-​door on the shower is effective enough at keeping water out of the rest of the room, it makes it difficult to share a bathroom if you want any privacy from other occupants. My daughter and I would have liked for one of us to be able to do our hair while the other showered, but we don’t usually hang out naked together, so it took longer to get ready in the mornings.

Upon check in we were given warm cookies that were oh so good!
Our room was spacious, beds comfortable, pillows cushy, and had a fridge and microwave.
The pool was nice and had a hot tub. In other hotels we have stayed at the pool towels have been small, thin and rough. The Doubletree pool towels are large and soft!
When we came back from dinner our curtains were drawn and we had chocolate on our pillows!
I appreciated the thermostat to regulate the room temperature.
It would have been great if the bathroom had a ceiling fan for ventilation.
The hotel is within walking distance to the Capitol and many great shops and restaurants.

Location is great! And the rooms are clean and good sized!
Gym is ‘standard’ hotel gym with multiple treadmills, elipticals, and low weight dumbells and a few ‘machines’.
Onsite bar has good food and friendly staff!
We have a corporate rate here as well, so you can’t beat it!

Très bon hôtel. Dans Madison, à deux pas de State Street. L’hôtel à un parking gratuit ce qui est aussi très appréciable. La chambre, une double dans notre cas, est (très) grande et très bien équipée. Le service housekeeping était très bien.
L’accueil est très aimable, souriant et disponible.
Un mot important sur la literie: exceptionelle: je n’ai jamais dormi sur un si bon matelas (idem pour l’oreillé).
Rien à dire sur les petits déj, car nous les prenions à l’extérieur (cf mes autres commentaires).
En passant par Bookjing ou
, les tarifs sont OK ce qui donne un très bon rapport qualité-​prix
An excellente adress !