Fazoli’s

Today at 12:40p, we arrived to dine at Fazoli’s. At 1:08p, we had finished our food and still had no breadstick delivery to our table. We asked three times at the counter for bread and were told that someone would come around with a basket. At no time during our dining experience did someone move through he dining room with a basket of bread. It wasn’t even like they were busy. The credit card reader was broken, so they were only accepting cash, and had no more than 15 diners in the restaurant the entire time we were there.
People don’t eat at Fazoli’s because the food is good. Breadsticks are a large portion of the value proposition, and this establishment was not living up to that brand promise.
Update: At 1:20p they finally brought breadsticks.

Good fast food pasta. The pizza is nasty, but the pasta and breadsticks are pretty good. Fair prices, and the quantity is pretty good. I’d recommend!

Hey Unilocalers!
Long ago I went to this very location when I was a kid and now as an almost thirty year old I still go here on my 30min breaks and I can do that because of the prompt service. Over the past 5 years maybe they’ve really upped their game and evolved into a place I feel more comfortable going to.
Along with the fast service the wait staff is about a 4 of 5 stars and they’re good about making sure the customer is taken care of. Food’s not bad, compared to when I went as a kid it’s gotten better but I’ve also gotten a more fine-​tuned pallet that demands specific tastes and flavors and Fazoli’s doesn’t quite meet those specifications hence the 4 star rating of this review.
In short it’s still worth going to if you want some Italian fast food.
Happy Unilocaling!

*********UPDATE BELOW FOLLOWING INITIAL REVIEW********
INITIALLY GAVE A ONE STAR.
Been a fan of Fazoli’s since college. I live in a town where we don’t have one, so when I visited TN this time, thought I’d get some food for me and my family. Sad to say, I will not be returning to this location due to customer service.
Ordered two classic samplers from the drive-​thru in the evening. Thought i’d order food for LUNCH the next day since it’s currently very inconvenient to travel as a third trimester pregnant woman with sick kids around lunch time.
Opened my classic sampler this afternoon and was disappointed to see barely any Alfredo sauce on our fettuccine and the spaghetti was marinara and not meat sauce. That’s fine I thought, I’ll live with it today, kids are hungry and I can call while they nap to let the manager know that’s what happened and if he/​she can rectify this the next time I stop by. I call them today and instead of being understanding and helpful, I am told I have to prove that I didn’t get meat sauce by bringing in my food. Really?! I have to go out of my way to because of a mistake on their part?
I’m disappointed with this store and will not be returning here. The drive-​thru attendant was nice, but the manager the next day was not so kind and understanding. Maybe it was a bad day for him but this kind of service is not what I expected.
*********UPDATE*********
As of 6:26pm TODAY April 20, 2015 my opinion has been changed due to excellent response and customer service of Fazoli’s after I contacted guest feedback on their website.
Got a call at 4pm from the regional manager of Fazoli’s because he received a call from the GM that I conversed with earlier. The manager at this store wanted to make sure he could help me out. He didn’t want to leave a customer unhappy. I’m glad he made that effort, it says a lot about his care.
I went in the store and got to meet the manager in person and we both talked and he said that he didn’t mean to be short with me due to lunch rush. He was very kind and I’m glad I went back in to have him clear things up. It’s always different when you meet someone in person and communicate face to face. He and the regional manager explained that it was company policy to ask for a receipt or have the food brought back. I guess it’s never happened to me before to be asked to bring back food, so I was taken back, but I get it now.
I truly appreciate the timely effort they put into responding to this situation. My mind has been changed and I WILL BE RETURNING TO THIS STORE the next time I visit TN. Thank you Fazoli’s for being true to what you say in your store mission and values.

Food and service was great, up until we had just finished eating and we saw a roach on the wall. We will NOT be back.

no complaints at this location. id love it more if their prices were lower and portions bigger. like previous poster inside is the only way to visit this place. other than that the place was clean, wait short and breadsticks!!!

I crave Fazoli’s every so often and I’m never disappointed! Skip the drive-​through if you have time and dine inside. Why? Because they bring around free bread sticks right to your table! Yum!