Mad City Moving

This message is in regard to your complaint submitted on 6÷26÷2015 2:28:51 AM against Mad City Moving Services. Your complaint was assigned ID 10 688 395.
Recently, we received a rebuttal submitted by you and requested further response from Mad City Moving Services. As of today’s date, we have not received a follow-​up response from the business. As a result, we have closed this complaint as Unresolved.
This complaint will be reflected on the business’ BBB Reliability Report for three years with the language: «Customer not satisfied with the business response; BBB did not find business made good faith effort to resolve complaint.»

We hired Mad City Moving in June, 2015. We were EXTREMELY impressed. The two man team arrived on time. They were super courteous, friendly and handled all of our items with care. We were impressed with how quick they were too. Since they’re paid by the hour, we figured they may end up taking their time with the move, but the guys were RUNNING up the stairs between loads (and this was with 3^rd floor apartments at both locations) and finished early. Their estimate was half the price of some of the other moving companies in the area and they even ended up charging LESS than the estimate. We would use them again in a heartbeat and we are recommending them to everyone we know.

My sister hired Mad City for her move to Madison 8 years ago, and hired them again for her recent move across town. I came to help out, and WOW was I impressed! Scheduled for 8am, they showed up right on time, 3 guys in a truck. They backed it up to the apartment exit, got a quick walk-​through, and started hauling stuff down. They loaded her apartment in an obscenely short amount of time, accepted our offer of drinks for the road, confirmed the next address (her fiancé’s apartment), and leaped into the truck to head out. His place was similarly smooth — the guys were professional, courteous («ma’am» was used quite a bit), and showed great care for what they were moving while hauling a** to get it downstairs and in the truck. No profanity, no phones, no issues. Smoking was done outside, well away from us. When I indicated a few small items that I was going to take in my car, they all but snatched them from me, carried them downstairs, and deposited the items in my backseat.
In no time, they had packed the truck to the gills (literally — they somehow got exactly everything in and then it was crammed full, no more space) and were at the new house to unload. They took direction well and nothing showed any signs of problems from its trip across town. The entire move took from 8am to 12:45pm — WAY less time than we expected. We had hoped to unpack a few boxes that evening, but we had time for leisurely lunch and plenty of unpacking in the afternoon instead, thanks to Mad City. My sister gave them some giant tips and we sent them on their way. For a Madison move, use Mad City!

Unprofessional. I am currently sitting here while these movers are here listening to them swear up a storm while there’s kids in the house, complain about how twisty and turny the house is… Talk on the phone, yell on the phone. Come on. They have no idea how to be professional or courteous. I wouldn’t hire them for that reason alone.

Not good, I definitely won’t be using these guys again.
First, one of the movers did nothing but complain about the size of my furniture. Maybe I’m mistaken, but I think moving large couches is their job. Then once they did get it outside, they completely destroyed my bookcase. They claim that it can be put back together, but the pieces are torn apart and scratched all over the place, so I’m not going to be keeping it. On top of it all, they were here for 40 minutes from when they pulled in to my parking lot to when they left, but they charged me for 90 minutes, which was meant to cover driving between my house and their office. I’m not sure where the office is, but 25 minutes of drive time both ways when the entire move didn’t take much longer than that seems like overkill. From the phone call I received that they were leaving to the time they pulled in to my parking lot was definitely under 10 minutes.

We hired them to unload our truck which we had driven cross country. They did a great job, and had a positive attitude when we had them change where some of the items went. I’d hire them again. Communication ahead of time was mostly via email and I really had no complaints.

Horribly unprofessional. Very rude. Nobody has any idea of the concept of customer service. I needed to reschedule a move, so I called them 24 hours in advance and their bitch of a receptionist snapped at me and hung up the phone while I was still talking. Needless to say, I found another service.

GREAT experience! I read the reviews for all the moving companies in town and none stood out so I crossed my fingers and hoped for the best. I wasn’t disappointed. James and James were FAST, on time, finished under the time that was quoted. Placed and moved the furniture where we wanted it… even put our bed together for our first nights sleep! The office was responsive to my requests for materials in the weeks leading up to the move. Moving sucks, but they made it as good an experience as it could be. Id def recommend and use them again,

Awesome awesome movers. Very professional and so hard-​working. Took great care with furniture and boxes at both ends of the move. First-​rate experience from beginning to end. Office staff were fantastic to work with in getting the move set up. Right on budget.

I’ve used them twice. The first time was a fairly good experience: they were professional and took good care of my stuff. So, I hired them again for my next move. Basically, if you have anything other than the first time slot, they will show up whenever they want, without letting you know. My fiancé and I called them several times to check their arrival status. We had a 10-​noon slot, and they showed up at 1:30 p.m. When we complained about the lack of communication, we were told by their manager that they have ‘ten trucks around town’ and there was no way they could be expected to update clients about arrival times. Very frustrating experience the second time around. The only upside was it took them less time than expected once they arrived, so it was a little less expensive than we had prepared for.

Overcharged me, didn’t wrap my furniture or provide floor runners and doorway protection like the contract stated, broke my bookshelf, and would not move my punching bag (even though it was okay’d in the quote I was given). When I complained to management, not only did I get yelled at by the owner, essentially called a liar, and was not given any feedback on if they’d be refunding what they overcharged, I decided to file a complaint with the BBB. Well, that sure got the owner to email me very quickly… yelling at me in all caps, and telling me I was wasting his time. He even had the nerve to call out MY work ethic when he doesn’t even know what I do for a living! He demanded photos of me, which I had, and I sent them to him. Then, after a few more emails, he demanded the photos AGAIN all in caps lock. The owners are very rude and threatening, and I will never use them again. Ever. They did not hold up their contractual obligations written out by them, and yet, I’m the one that has to pay more. Still awaiting a response to see how they will accommodate this work, but after siding with their workers, even when photos have been provided, and yet still calling me the liar, if this doesn’t get resolved I will definitely have to be taking this further than the BBB.

Terrible experience. These guys brought a truck too small for the job, so I still had to haul boxes on my own in my car back and forth after these guys were done. I got charged about $ 850 (including tip) for a 6 hour move. The guys that showed up worked hard, but clearly management needs improvement. I’ve moved several times before with 2 men and a truck and they charge more but at least my back was not sore after those moves.

Absolutely the best moving experience ever. Estimate was tight (and higher than actual!). And the moving team was expert, polite, fast, careful and strong — ask for Terry and Dave they are the best!

We hired Mad City to unload our truck, and the movers were fantastic. They unloaded everything incredibly fast, and the rates are definitely competitive. We also appreciated their time flexibility — we needed them at 6 p.m. on a Saturday night, and it was no problem. The only thing preventing me from giving this a full 5 stars is that the office didn’t provide the movers with any information other than our address, so they had some trouble getting ahold of us when they got here (the doorbell isn’t set up yet because, obviously, we’re just moving in). Other than that, a really great experience.