Rock Auto

Rock Auto has the best prices for car parts. I order from them whenever I can. There was one incident where I had an unexpected problem in my repair job and had to get a part immediately from a local store. The part was easily twice the price of Rock Auto.
A heads up to future customers. It helps if you know what parts are compatible with your vehicle before purchasing from Rock Auto. I noticed that some parts for my car are either mislabeled or described incorrectly on the website. Luckily, I researched compatible part numbers and alternate parts for my car before hand.
So far I have had a great experience and wished I knew about Rock Auto 10 years ago.

I have had excellent results with this company. I am so tired of the clown show at most auto parts places, can’t tell you how many times I have been handed the wrong part by the idiot behind the counter, they couldn’t care less if you ever come back. Also it’s significantly cheaper in a lot of cases even with shipping costs.

Not alot of companies come close to matching their slogan but this ones really rocks. Never looked for a part i couldn’t find on rock auto.

Bought a lot of parts from these guys over the years, this time was the last straw.
They sent me a fuel pump that doesn’t fit my model year of truck, then were completely unhelpful on the phone. To top it all off I’m on the hook for shipping to my house, and I have a dead pickup in my driveway.
Needless to say since I couldn’t get out to ship the part back I ordered from a more reputable seller. They’ve completely lost my business and I would recommend staying away, especially for critical parts.

This place has the cheapest parts by far. Good place to buy automotive parts. Downside is that you have to get used to their website. As it is semi hard to navigate. However, customer service is horrible! I’ve chose a shipping method that said 2 – 3 days. And got the item in five days!
Spoke to the manager, and no progress.

Have ordered from them over 15 times. Everything has always been great.
Would highly recommend!

Your customer service sucks! I called to get help with a a part I ordered and it was not the right part. The representative told me to use the website. I told him I would prefer getting help from someone so I can get the correct part. I told them this way I can eliminate any mistakes either with the website or myself. I was told once again to use the website. I even told them I was not happy with that option and I would not be using Rockauto again if this was how they respond to my request for help. I was told that they were sorry to hear that but the website was my best option.
Btw the website was not helpful other than charging my $ 12 to return the parts. I will NOT be using your website or services again!!!

I’ve been a customer for almost five years and have found that they have a great selection of parts at good prices and do ship fast. But their poor website makes it hard to choose from their large selection of parts. And their customer service is deplorable!
Don’t try calling their toll-​free number to ask questions about parts. I spoke with Joe, one of their telephone reps, who was uninspiring, curt, and obtuse. I needed to repair a serpentine belt and he hung up on me twice because I asked too many questions and then the second hang-​up was because I asked to speak to his supervisor.
When I brought it to the attention of management, they blamed me…for asking too many questions! Apparently Rock Auto doesn’t think it’s their job to help customers find parts on their website.
It turns out I just needed the serpentine kit they stocked, but I couldn’t find it on their site because it was obscured by the 15 different types of accessory belts listed.
Rock Auto, take a page from
or
. For the sake of your customers, please upgrade your website — and your attitude!

I think this place is great! Key here is they ship on the day of your order or at worst the next business day. Also, prices are not bad.

When I take on a new car project, one of my first stops is
to see what they have available for it. I’ve been pretty impressed with how much they stock even for some oddball cars. I am rebuilding a ’67 Volvo 122S and they have quite a bit available. Not everything, but that’s what the specialists are for.
The prices are all very competitive. The only downside is that shipping to Canada can be a bit pricey, but generally, I can order parts and pay the shipping and still come out way ahead compared to the local parts stores here. The local stores generally don’t stock half of what Rock Auto has either.
The website and the ordering process are very user friendly and make ordering simple.

I don’t live in Wisconsin nor have I ever been to Wisconsin. As a matter of fact the closes I’ve been to anything related would be Wisconsin Ave in NW DC but I have benefited greatly from Rock Auto via there online presence and website.
Hearing from the via word of mouth and high recommendations I checked them out 2 years ago and found parts at ‘rock bottom’ prices! They sell the specialty oil filter for my vehicle that includes the cap and seal for $ 7 and change where as the local store doesn’t even carry the whole package and sells the filter only for $ 8.99.
Guess I’ve had my share of experiencing others’ bad driving habits as the Batmobile was recently side swiped on my own street and some «sweet friendly motorist» didn’t bother to «leave a note». After blood pressure returned to normal levels I jumped online, found the mirror on
and had it shipped without speaking to a soul and the transaction complete with 5 minutes. The harder part was convincing myself I could pull my door apart and save some more cash!
The website is super simple and the no frills helps you to find exactly what you need quickly. The prices are perfect for those who would rather spend their money on fun things in live and exorbitant car repairs!

I spent a number of years as an ASE-​certified Master Auto Technician for a dealership here in Madison; nothing spoils you quite as much as having your own personal parts department within arms-​length at all times.
Today, as a civilian, I can enjoy an almost similar experience, thanks to Rock Auto. I love these guys a ton. I remember way back in the day when they were located along Stoughton Road (if memory serves)… now look at them!
+ Website is incredibly easy to use and navigate
+ Website includes pictures and descriptions that are quite accurate
+ Ordering process is smooth and easy
+ Super fast packaging and shipping
+ Rock-​bottom prices on most everything
+ If they don’t have it, you don’t need it, or it’s not available
I have *never* once had a problem with receiving an incorrect part, or anything that didn’t exactly meet my needs. I’ve purchased everything from wheel bearings to CV axles to hazard and multi-​function switches to ABS wheel speed sensors to brakes to tune-​up parts… you name it, I’ve probably bought it from these guys at some point. Zero issues. Zero complaints.
Keep up the great work!
Quick story about an ABS wheel speed sensor that I recently ordered… One of my friends owns a full service shop and usually hooks-​me-​up with lift space and parts at cost. When I needed a wheel speed sensor, I checked the local parts stores… $ 99 was about the average price, with 2 – 3 days delivery time needed. My friend checked his supplier and could get me a sensor by the next day, at a cost of $ 84. Rock Auto had the same sensor, in-​stock, for $ 61. With next day air, which was super reasonable at $ 14, I still saved cash over anyone else, including shop rate. Love it.

I don’t LIKE using
… mostly because that means something is wrong with my car and I have to fix it. When I do need parts, I always check RockAuto to see if they have what I need. Most of the time, the parts are reasonably priced (read: «better than buying in a store in town»). I do wish I could find free shipping offers with them once in a while (everyone loves a deal, right?), but I do understand that’s not how they work (drop-​shipping from multiple warehouses all over the place).
I’ve ordered all sorts of stuff from them: preloaded struts, a Durango bumper, brake pads & rotors, a wheel hub assembly, etc. In fact, today I’ll be ordering a driver’s-side turn signal housing that just had a rock blow through it (thanks Mr. Dump Truck!). Even with shipping, they are hard to beat for prices.
I appreciate their descriptions of the products — including photos and part numbers. That helps me compare and verify the parts I’m ordering.
I’ve heard bad things about their customer service — I can’t comment on that, as I haven’t had ot deal with them in that way…