Sweet-N-Sassy Bakery

I came in on my daughter’s 7^th birthday to get a pre-​made cake and I wanted splatter added to it, I understand that it was the day of, however I didn’t understand the reason for the decorator to be rude and dismissive when the nice girl that was at the register inquired about that for me. To top it off it was about 3 of them in the back talking about me and my request. SMH… I love their cakes and other pastries, but the customer service, not so much.

Long time favorite in the area. Great cakes and pettifours.
The quality of Sweet and Sassy is top notch.

No no no! Let me make this short and, well, not so sweet.
I ordered an apple coffee cake and was handed an aluminum tray containing a frozen pastry-​looking object, smothered in icing. I appealed for an exchange on second thought. A few non-​frozen fritters were placed into a paper bag and I was out the door with serious doubts, based on what I observed.
The first fritter was removed and the icing-​like coating (on a fritter?) was so aromatically overpowering, it triggered a spasm that tends to be a precursoer to vomiting, in most cases. The «icing» was a sweetness that could have been a cross between cotton-​candy and the sweetest of sickly sweet cheap perfumes. It was very unnatural. I do a lot of baking with many types of sugar, honey and agave.
I have also been to high-​end and mid-​level bakeries all over the country and a few in Europe. Over the years, I have either purchased or been offered baked goods from grocery-​store bakeries. On that basis, let me say this:
Sweet-​N-​Sassy should not be compared to any serious bakeries; it should only be compared to grocery-​store bakeries. On that scale, Whole Foods’ bakeries absolutely destroy all other grocery-​store bakeries. However, even Kroger bakeries churn out products far superior to that of Sweet-​N-​Sassy. I suppose that Sweet-​N-​Sassy is more on-​par with Wal-​Mart bakeries.
In other words: If you just need some everyday pastries, try Whole Foods or even Kroger. If you want to go to a real bakery and enjoy baked goods on a whole new level, do your homework — and be wary of all casual recommendations.

Been buying their Petit Fours for the last 20 years! They are incredible! My out of town family love receiving these when I visit. Their cakes are also great!

Great value bakery in the Rivergate area. Walked over while waiting for my car to be worked on from Toyota, and bought over a dozen unique cookies for $ 5. All of them were very tasty, even the one cookie that the lady working the counter said I probably wouldn’t like! My only suggestion would be to add in maybe a coffee station and seating area. Didn’t seem to have anything like that around it and could have used it.

I grew up in Nashville eating every birthday cake from Sweet and Sassy in Madison. I called the store, which has moved and changed ownership, asking about cake tastings. I explained that my fiancé would only be here a very short time before the holidays and that we were getting married in Nashville but now live out of town. The poor girl who answered didn’t have a clue, so she kept asking another woman in the background, who obviously thought I couldn’t hear her on the phone. I explained that Monday was the only day we could come in. The woman in the background loudly yelled NO! The poor girl on the phone tried to tell me that they couldn’t because Monday is the day before Christmas (it’s not, but I got the point). I then asked if we could just buy a sampler of different cupcake flavors because my fiancé wouldn’t be back in town before the wedding, and we would take them home to taste. This has become a fairly commonplace request, one that I could easily walk into any bakery in the small town I live in now and accomplish without even calling. This woman screamed NO! in the background again and I could hear her loudly complaining that I even asked if this was a possibility. The poor girl got back on the phone and said they couldn’t do this either. I asked her if they normally kept cupcakes of different flavors on hand. She said yes, but I could not buy six of various flavors. I told her that I would find another bakery.
How heartbreaking to find out my favorite bakery as a kid, one I was loyal to for many, many years now treats their customers with contempt for asking very common questions. I was treated as a nuisance over an order that would not have been cheap. They even advertise that they cater to weddings.
I won’t be going back for a single cookie after this woman screamed about my questions in the background.

I stopped in the Madison location to pick up some of Sweet n Sassy butter cookies as I have bought them for years and much to my surprise they have SHRUNK to half their size, but the price went UP. NOT COOL. Their prices have gone sky high and does NOT match the product. Will NOT return. I went somewhere else. Also the customer service at this location now was horrible.

I’ve had birthday cakes from this location and was excited to see all of the delicacies at the bakery when I visited. The cake square white on white was delicious. The carrot cake was extremely dense and dry. I was very disappointed. The snickerdoodles where great however, some of the best I’d ever had.

Was looking forward to this place as I was looking for an afternoon treat after a day of shopping, but was just a tad disappointed. Items I selected were good, just not as good as I was expecting. I selected several cookies and a cream horn. The cream horn was the best. Although not the flakiest of the pastries I have had, by the way, I’m a bit of a pastry addict. The cakes were beautiful and a fellow customer told me they are wonderful, so please understand my 3 stars are based on cookies and pastries alone.

Sweet n Sassy bakery was not a good experience to me, at least at the Madison location. I had a friend place an order earlier in the day and I picked it up later on. Sure enough, the staff had no idea of what I was talking about. The staff is a young bunch and were not rude, but certainly were not professional. Instead of taking the responsibility that the order had not been filled, they tried to convince me that my friend had placed her order at another location. And while I was there, there was another woman who requested a certain type of cupcake that she wanted but the staff claimed they didn’t make that kind. She insisted that she came there every week and always ordered that type, but again they tried to convince her that she was mistaken. The woman and myself both ended up purchasing something that we didn’t come there for and left pretty pissed. There’s a serious lack of professionalism and integrity there. I wouldn’t recommend it.

I’ve been wanting to stop by here for some time. I took my boys in to pick out treats for the family. Everything looked so yummy it was hard to make a decision. I wish we came early in the morning to see what breakfast type pastries and such they carried. We settled for some petit fours, 2 slices of cake and a macaroon. I wanted to just love everything, but was bait disappointed. The strawberry cake had real strawberry but was over powered by the amount of sugar. The sponge cake in the petite fours was moist, but my 3 years old didn’t finish it for some reason or another. My husband loves macaroons but said that he could go without having anymore from S&S.
I plan to return to try their morning stuff. b/​c what they had left from the morning looked yummy and they were out of most things. I might try the pie too, as I noticed most people were coming in to pick up a slice or to pick up a birthday cake.

Sweet and Sassy seems to be a regular stop for my family. Since they have moved, I find myself here a lot more. The cakes are beautiful, the petit fours are my favorites and chess squares… don’t get me started on how addicting they are! On top of all that, the girls that work there are amazing! Beautiful and friendly, customer service at its best!!!

If there were zero stars that’s what I would give. After using this bakery for over 15 years, needing a 75^th birthday cake for my mother, they absolutely refuse to help at all. They refused to look at their website to even see what cakes they bake without your printing a picture and driving it to them and handing it to them. That is a 60 mile round trip for me and they still insisted that they would not access their website for me. They would not bake me a cake with three days notice for my mother. They wanted to use a frozen cake, Throw some frosting on it, and slap some frozen roses on it I guess. They wanted nothing to do with anything that required any amount of effort, creativity, or is a challenge. Status quo. The end. Very disappointing. After so many years I will never ever ever use them again.

I went to Sweet N Sassy Bakery for the first time a couple of weeks ago to order my husband a birthday cake. After looking through their many photo albums, I picked a Super Mario cake out. I was a bit surprised at how expensive it was, but after picking the cake up a few days later I understood — a lot of work went into that cake! It was super cute, and the cake itself was moist and had a great chocolate flavor. The frosting was delicious as well! I also bought a piece of the fudge pie, and I will be having to return often for that — my husband wolfed it down! We will definitely be back.

The best birthday cakes in Nashville. Lovely, moist cake and decadent buttery frosting. The snickerdoodles aren’t bad, either.

You are lucky-​n-​blessed if someone honors you with a Sweet-​N-​Sassy cake. For 37 years area residents have been delighted with the cakes and sweets from this bakery. Sweet Anna skillfully manages the bakery and has been here 25 years. Owner Jim McCanless enjoys personally delivering wedding cakes on weekends for happy brides and grooms.