Twigs

Twigs is a beautiful boutique located in the newly updated Hilldale shopping area. They not only have a great line of products (Rag and Bone, Vince, Tory Burch, Splendid, Marc Jacobs, etc.), but one of the best staff’s in all of Madison.
They have gone above and beyond to help me get the perfect gift time and time again. I went in again today and found a great deal on a shirt for my mother, with her birthday coming up. When I told the store associate that I was flying back to D.C. the next day, she took the time to wrap it in thicker wrapping paper and put a beautiful bow so that it was presentable as soon as I got off of the plane.
Best place to buy gifts for a girlfriend, wife, or mom! They always know how to pick something great. Can’t say enough good things about this store! I have yet to go in there and not leave with something great.
5-​star rating is well deserved!

As a Wisconsin resident and a fashion lover, Twigs is my haven. Beautiful merchandise, lovely team, and great service are just a few of my favorite things about Twigs. They are my favorite go-​to store for any occasion.

WOW! talk about great customer service. Upon entering I was greeted with a big hello and a warm smile from each of the sales associates. I went in looking for a dress for an upcoming wedding and had never been in the store before. Immediately the girls asked me if I needed assistance and began selecting pieces for me. I felt like I had my own personal shoppers! I want to applaud them for creating the perfect balance of assisting me but also allowing me to explore the store on my own. I will be back again soon because they carry the best everyday and occasion wear in Madison.

Heads-​up Madison — Twigs has moved to Hilldale, effective around the first of the year.
Not to worry; it’s still the same awesome store with super friendly staff and a wide variety of unique accessories, clothing, and gifts (geared toward the gals). Guys, take note — if you’re looking for something cool to get your favorite girl, swing through this place and don’t be intimidated. They’ll take good care of you, offer suggestions, gift-​wrap your item (s), and will do it quickly and with a genuine smile.
I’m a fan, even if I do have a Y chromosome.
5-​stars as always!

I live in CA so I only know Twigs from it’s online presence:
. I love Marc Jacobs bags, and am always looking for good price. Twigs has a nice selection of MJ bags, and they go on sale sometimes! I check the site frequently because it seems the sale bags go fast. Also, from time to time there are coupon codes that work too, with no brand restrictions, which means of course I can use them on an MJ. During the holiday season last year I got a Little Stam for 20% off, and I just got a Greenwich Paradise for 30% off I think it was. And there was a tote I wanted a while back but I did not move fast enough :(Nonetheless, shipping was free and the bags arrived impeccably packaged, with a handwritten thank you note. It is hard to impress when you’re an online retailer but this place does. If I was ever in the area, I would visit the store for sure.

Great boutique on Monroe! They carry Tory Burch, Citizen of Humanity, Nanette Lepore, Leifsdottir, Splendid, Marc Jacobs and others. Visiting from CA, this was the first non-​granola store I saw in Madison. I felt very at home.
Prices are on par with most small boutique. They were having a Summer Sale and a few pieces caught my eye but nothing that screamed a great buy. Nice selection of jewelry. Would have been awesome if they carried Tory Burch flats and more bags. Overall cute store, I’m sure if I lived in Madison I’d be shopping here often.

I found Twigs through Google while looking for the designer, Milly. I went to place an order today and had some problems processing my order, technical glitch but their customer service via the phone was top notch. They even procesed my order by waiving the shipping fee. I will definitely shop there again. I think it’s important to support family owned businesses and they won’t disappoint.

The only place I know in Madison where you can buy Tory Burch clothing. They always have adorable stuff in their window display.

Twigs is like an ex-​wife. Sometimes she looks cute… but she’s old news. Speaking of wives… Twigs clientele is more along the lines of a housewife married to a rich doctor. She dropped her kids off at the pool and headed on over to Twigs to pick up the latest and greatest Vera Bradley. Now, I’m into ladies of all shapes, sizes, and ages… but Vera be remindin’ me of Grandma Gertrude Jackson’s wallpaper in the crapper! YEs I happen to be a dude. I took my gf here while we were stopping in Madison for a hot minute to get our groove on. She’s a sassy sista with top notch taste, and wasn’t very impressed with Twigs. What do twigs have to do with hot threads anywho? Aren’t they sticks, yo? Hey, them women who work there were pretty nice and all, but I could tell they weren’t diggin’ my gucci do-​rag. Let’s just say: if ever I find myself in Madison in the future, I would go into Twigs again… but only if I had to poop and didn’t think I could make it to Michael’s Frozen Custard in time.

I live in Chicago, and there is some great stores out there. This place is top of the line, even with all the great stores that are in Chicago. They have a great selection and beautiful jewelry. I can not tell you how much I appreciated the customer service. The girl that assisted us (wish I knew her name) she knew fashion, she had platinum blond hair. She was very welcoming and gave us the customer service I expected for that price range. Not like one other store in Madison, that will remain nameless *couch* …bop! Thanks for having a great store!

AVOID TWIGS ATALL COSTS! You cannot return items! I was given store credit and then when I went back to use the store credit I was accused of wearing the dress I had returned. Which I had not. I was treated as no customer should be treated. This place is frightening!

I went to high school in Madison in the early ‘90s and to say it was a fashion wasteland is an understatement. I can still remember the excitement and anticipation that ripped through my circle of friends when we found out that The Gap was coming to town. Big doings in Mad-​town!
Twigs is a delight of a boutique – well-​edited and filled with a collection that is diverse and interesting (e.g., girly Milly frocks and punky Rag & Bone leather jackets).
My only lament is that it came after my high school years (and I have the Eddie Bauer corduroy button-​down shirts to prove it). Now I make stop at Twigs whenever I go home; I can truly always find something I have to have – a great new pair of jeans suggested by one of the helpful sales associates, a tailored dress that makes the transition from work to happy hour (s) with ease, or even just a piece of bling.
However, the best, best, BEST part of Twigs, especially since I now live in San Francisco, is that it has developed an online presence (
) that is not only an identical representation of what they have in the store, but also comes with great customer service. Every item I’ve opened is adorably wrapped as a gift and comes with a handwritten note thanking me for my purchase – nice touch, no? Plus, I’ve had to return/​exchange a few items and it has never been a problem. The outfit is small enough where your emails get responded to quickly and you know that when you call, you get a woman in Madison who tries to help; not some dude in India who just wants your customer service number.
So while I wish Twigs would have been there to save me from some truly egregious outfits in years past, I’m gonna call that whole period «character building» and appreciate that Twigs, and its online cousin, are now in my life.

I went here with my younger sister who was looking for a high-​school dance dress. All of the clothing, garments, and jewelry is made by designers and very pricey (though i am not a clothing expert) I don’t think we found any clothing for under 100 $.
I was particularly interested in their collection of metal bracelets, necklaces and earrings from a jeweler aparently from from NY called Wasabi?
If your on a tight budget this might not be the place for you, but if your looking for a fantastic dress or some trendy designer clothing, check this place out on your stroll down Monroe street