U.S. Cellular

I do not recommend this location to anyone. There is a salesman who sold me and my son two phones and when I learned from my son that he had made an error on our order for insurance coverage and that we supposedly did not have it on one of those phones, I called there and had to wait for him to call me back. When he did he would not even wait until I was done explaining the problem he began interrupting and blaming me for the error without even eating for me to finish. I only kept US Cellular because any other phone connection would be worse. They rop customers off with insurance and try not to cover broken phones and give you refurbished ones and overcharged for the deductible. Do not go to this location. The customer service is horrible

I’ve been with US Cellular for a while and they have always been the best for coverage and pricing. I also really enjoy the service at this store. The employees and the manager were all extremely helpful and nice even though it was busy when I was there. I have much better coverage and plan pricing than I ever did when I had AT&T and Verizon.

Reviewing cell phone companies/​stores is like reviewing a dentist. Some are good, some are bad, but either way you don’t want to be there. So, keeping that in mind, I gave US Celluar 4 stars. Not because they’re awesome, but because they didn’t suck as bad as it could have. :)
We had been with US Cellular for almost 2 years. It was time to upgrade. More importantly, it was time to change our pricing. With the new plans, you can finance a phone over 20 months, then stop paying for it. OR, use a phone that’s paid off (or one you buy on Craigslist) and you only have to pay a $ 10 connection fee. Yes — your bill will GO DOWN. Whereas traditional pricing has you constantly paying for that phone (free phone, but $ 40 connection fee). I’ll let them explain it to you, but trust me — we’re saving money now. That being said, they could explain it better. «Your bill will drop dramatically in 20 months» isn’t a phrase they threw out at me, but it’s a hellevua selling point. They need to work on that.
Like many stores of this nature, the waiting stinks (especially around the holidays), but they processed folks quickly. I was treated well by friendly staff. Ryan, the store manager, was fantastic and handled certain situations to my satisfaction.
Like I said, dealing with cell companies isn’t something you look forward to, but the store is clean and well organized, and the staff were friendly. That’s about all you can ask for, We have renewed with them — it’s the best deal we can find for our situation. Works for me!

I know that U.S. Cellular has a bad rap on this site. I have to say we have always received good service from them. I went into the store today and Marcus helped us. He was both fast and friendly. We were greeted as soon as we walked through the door and there was no waiting. :)

If I could give them zero stars, I would. All they could say to me was, «We can’t help you, we don’t know what’s wrong with your phone.» There was not a service tech working? hey couldn’t offer me any ways to help solve the problem. They didn’t even have any extra batteries to test whether it was a simple battery problem. I waited 20 mins and drove out there for nothing. Worthless customer service. To make it worse, he told me it was time for a new phone. I have had my S4 for 1 year. It’s not time for a new phone. It’s time for a new service provider.

My family were loyal US Cellular customers for 12 years. They were once the best. Now their customer service is the worst. They’ve penalized their customers for the bad billing implementation. Try to talk to managers in customer service, and you’ll hear the rudest, most uncaring attitude. Goodbye forever US Cellular!

Tim & Jess were professional, knowledgeable, and responsive to my comments. Very rewarding experience. Jim C.

This location has a nice layout, they recently remodeled. Some of the staff really don’t seem to care about you if your in there just for service. They’ll open the door and ask how they can help, if you need a new phone boom they’re treating you like the royal family. Now if you need service or a service technicians help, they’ll just put you on the list and you can wait. I only give them 3 stars because I’ve had US Cellular for 7 going on 8 years now and I’ve always had luck with them.

Once you buy something from this store then they want nothing to do with you. I couldn’t get them to leave me alone when I wanted to just go and take a look, they talked me into a bunch of stuff, then when things did not work properly they could not care less. Horrible service. Staff does not know simple facts about the phones. Added extra fees on after I complained. I will never return there again.

Entered the store with a 6 mo old HTC Desire that just stopped working. Service guy checks it over very thoroughly and says — it’s broke.
What are my options? See if you can get an upgrade.
Sales guy — You are not due for an upgrade until next June.
What are my options? You could buy used or new.
Left the store and called US Cellular customer service on wifes phone. I am standing outside your store with a broken phone.
What are my options? You are not due for an upgrade until next June — I KNOW that, is there anything else that can be done? A new phone is $ 500.
I go home and check my warranty — The phone has a 12 month warranty, but did any of the 3 service/​sales people that I talked to ever tell me that my phone was eligible for warranty service??? No because they don’t care about anything but selling you a phone.
Let’s continue this review at the east side US Cellular.
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My family has been going to this US Cellular for years. They have always accommodated us in the most welcoming, professional, and hospitable way possible. They are always amazing with setting my family up with new phones, and finding ways to lower our monthly bill! The staff is AMAZING in every way and should be commended for their work.