Sheraton Mahwah Hotel

Good food service & hotel room. We have a Club Suite that I was expecting to be bigger (because of the Club Suite pictures on the website). The room could use a bit more maintenance and/​or new furniture. But relatively clean and very put together. So far, so good.

Came to Sheraton Mahwah for a wedding. The actual wedding was at another venue, but we stayed at this hotel, which kind of seems to be the only thing here. I would assume people mostly come here for special occasions or conferences.
The hotel itself was decent– it was clean and well maintained. The staff was friendly as well and brought some personal amenities to us very promptly. One of the wedding events was a meet and greet night before in the hotel lobby and bar, which was a decent location for such an event. One morning I was really hungry and didn’t have time to go down to the restaurant so I had to order in-​room dining. I got the broccoli spinach omelet which was surprisingly good with crispy potatoes on the side, but it was really expensive at $ 17.
There were a few things I was not very thrilled about though. My biggest complaint was the noise at the hotel. It seemed like the rooms were not noise-​proof at ALL. In fact, it felt like we could hear every single conversation in the hallway and even the room next door, which was odd and also disruptive early in the morning when we were trying to get some sleep. It happened both nights we were there and was frustrating. One small thing was that the elevators move really fast and made many of us feel a little queasy, so just beware especially if you’re not a fan of that kind of movement!
All in all, an average experience with annoyance from the early morning noises. I’m guessing if you’re staying here it’s probably for an event so you might not have much of a choice anyways! Just hope for low noise!

Just attended a banquet event for our local cultural organization at the Sheraton Crossroads. This organization has used this facility many times and have even referred many others to consider this facility. However, today we were a bit disappointed. 4 our us had to leave an hour early and asked if perhaps chicken fingers and fries could be packed up for the kids to take since the food was just being served. We were told that it is policy that they cannot do this for us. The manager also said that it was a business and we should understand. I know that maybe many may agree with the manager but I just felt bad that we paid $ 80 per person and just asked that some chicken fingers be placed in a styrofoam container instead of on our plate. The kids were asked to perform and as a favor we did have them perform but had to leave a little earlier for a prior engagement. In retrospect we should have not bought seats and just performed.
I just felt that the manager could have at least offered to bring our food out first. I felt that he had no intention to remedy or make a customer happy at all. We left feeling as if he said“tough luck buddy but thanks for your donation!” He did however suggest we call room service or go outside to their restaurant and place an order to go. He gets my vote for employee of the year!

2 out of 4 nights were great.
First 2 Nights:
Really comfortable beds, very clean, plenty of space.
Shower clogged until i took out the drain piece and set the shower head to middle aggressive blast mode versus wide spray.
Everyone at front desk was very nice and patient.
Last 2 Nights:
2 nights in a row my keys just stopped working. 2^nd night i made sure to keep both copies away from cell phone or anything that might affect it.
Only 1 of 3 elevators appeared to work and had to lug all my stuff back down to front desk and wait in line.
Took forever to talk to someone for new keys and when i explained this was the second night in a row they stopped working, manager said nothing, just asked what room number and made new keys and handed them over without even a sorry. He seemed clearly very annoyed/​stressed at the night in general. Prior encounters with him when they were less busy were fine.
I think they’re just not equipped to handle a semi full house. As soon as they got a few more people in there, things seem to fall apart. So if you can manage to go when no one else is there, it’ll probably be a really nice stay. Otherwise, you may want to check out one of the many other hotels in the area.

This place is a complete dump compared to when it opened 300 years ago. Waiting to see what they will actually do with a place this large? Offices? It will undoubtedly not last another year. It’s a wasteland.

No Valet Parking. Which means you have to cart your luggage in from the rain. They don’t help you bring your luggage upstairs either. They give you a luggage dolley. One poor woman had her dog with her, and the elevator dog closed on the dogs leg and her husbands hand. The receptionist didn’t seem TOO CONCERNED. The next day, I let my spouse and son sleep in, and I went and got the car. I drove it to the front entrance. I didn’t want my 5 year old walking through a dark parking lot.

Hotel used to be pretty good and I stayed here almost every week. Staff is nice enough and cordial. However the Internet service doesn’t work (and hasn’t for two weeks). Additionally, the elevators are regularly not working as well. This morning, I walked down 18 flights of stairs. For a business hotel, I’d recommend you stay someplace if you need to be productive.

Went to an event there. They patted down the guest before coming inside. They then watched over everyone creepily the whole entire time.
I would not recommend having an event there.

Absolutely terrible. Manager is horrible and completely unacommondating. Never coming here again. Will never recommend.

I have stayed at this Sheraton on numerous occasions for both business and leisure and have always had a wonderful experience. The staff at the Sheraton in Mahwah are very friendly as well as helpful and courteous. Room service is always brisk, and the food quality is definitely great. After long hours of working I love to take a dip in their pool and hot tub. I am a Starwood member and their recognition of that is highly appreciated. The atmosphere is very cozy and peaceful. Cannot wait to return in the future.

Small rooms, big property. View is okay if you stay in the front. Overall it was an average hotel. Meh

The 3 stars are all for the outdoor area and the view. I stayed here for 2 nights for a wedding on-​site. The wedding host had booked a lot of rooms and was very well planned, but the service from hotel was very bad. I was disappointed that there was no fridge in the rooms and that the house keeping did not clean the rooms between our stay. We had booked a wedding and during the wedding hours there was cleaning crew cleaning up the small water body in front of the hotel, joking around and having fun (exactly where the wedding was taking place). We had to ask them to leave.

This hotel can be either bad or decent based on the person who checks you in. Some of their employees go the extra mile to take care of frequent guests. Others just want you out of their hair and do the absolute least they can for you.
It also can be bad or good depending on your room type. The corner rooms are worth paying a bit extra for because the standard rooms are as small (or smaller) than a standard room in New York City, a city known for small rooms. While the outside of the hotel looks enormous, the rooms are actually some of the smallest Sheraton rooms I have seen. Kind of weird to have tiny rooms when you are in the middle of nowhere NJ.
Seriously, the bathrooms are so small you can reach your arms out and touch two opposite walls at once. You can’t open the bathroom and closet door at the same time because the room is so small.
The standard rooms are kind of tired and worn looking. Something I’ve never seen in a Sheraton before is the microfridge stacked on the floor next to a desk looking like a college dorm room. The corner rooms are impressive looking and much larger, but do come at a higher price.
They are also very stingy with upgrades to the club lounge for Gold Elite members. I realize SPG now only admits Platinum members to the club lounge, but 90% of SPG properties I stay at (often) usually will admit Gold members as well. Here, they SELL access to the Club Lounge for $ 25-​$ 30 extra per room. This is ridiculous. They have granola bars and bottled water. The light snacks in the evening is usually nothing to write home about (cocktail weenies, etc.) They SELL beer and wine. And the breakfast in the morning is typical scrambled eggs and sausage.
They also don’t often upgrade elite members to a larger room. Worse yet, the front desk will lie about not having a larger room available. ‘The hotel is completely booked.’ I always enjoy looking at the SPG booking website right after they tell me this and see that they are still selling larger rooms. Don’t lie to me … Just tell me you won’t upgrade my room as you are supposed to as an elite member.
The pool/​jacuzzi area is nice however I’ve stayed here about a dozen times (I’m a slave to my SPG points otherwise I’d be at the Courtyard across the street) and they always seem to be doing work with ladders and workers talking during prime pool hours. They also will kick guests out at EXACTLY the time they say they will close.
If you are an SPG member, you will not be treated much different than any other guest here. Which seems sort of elitist and pompous to say … But those loyal to a particular brand due to points know that we typically will drive 20 miles out of the way or put up with less than the best hotel experience in order to collect nights at our brand of choice. Its always nice to be recognized for doing such with club lounge access or a room upgrade. Or at least an acknowledgement that you are a frequent guest. (Welcome back)
The rooms aren’t terrible … Just small and worn. You won’t have an awful experience here … Just, in my experience not a memorable one. At least its located convenient to 287 (if you can find the hotel at night … My GPS always takes me to a vacant lot near the hotel) Woodbury Outlets and Route 17. The coolest part of the hotel is the big glass elevators which look out onto the grounds as they go up or down. Feels kind of like The Tower of Terror at Disney. Weird to say but its fun to ride in them.

We stayed at the Sheraton after a wedding in the area. The room was reserved through a wedding block that was arranged months prior. At check-​in we were told that we were «upgraded» to a king — the problem is that the room was reserved for two couples, four people. When I turned down the king because the room was needed for four people, it became clear that they overbooked the hotel and had no doubles available.
A cot, which was the first option offered, is not sufficient for two people and unacceptable when a room with two doubles was reserved. It was then suggested that it was my fault because the woman who reserved the rooms (I had to go through sales via phone) only reserved it for two people, but specified two double beds. Still not sure where their error at check-​in became my issue… or why the other staff at the front desk were so rude and staring at me like I was making ridiculous demands.
After frustrations grew we were offered a larger room with a pull-​out bed. The managements way of «trying to make it right.» The problem here remains that the hotel does a poor job managing their reservations and in speaking with other guests of the wedding block, we were not the only ones who had this issue. To make matters worse, after returning to the hotel and trying to make the pull-​out bed, we discovered there were no linens for the bed and proceeded downstairs to request linens be brought to our room. Again, front desk staff are unapologetic and frankly rude.
I don’t care if the hotel is fully booked throughout the year and business is booming — the only reason they weren’t given one star is because the housekeeping staff does a good job in cleaning the rooms. This is the hospitality business and they get an F for customer service in my book.

I worked an event at the Sheraton Mahwah and I was very impressed with the staff and how accommodating they were. Sometimes venues have somewhat tense relationships with vendors and it makes working together more difficult, but the Sheraton staff was great and made it easy to both load in and out of the event space.
They were helpful with guiding me to the best parking, allowed me to use their baggage cart to speed up the process and were very kind to the client throughout her event. Would be happy to work here again.
Also it was freezing and dark, but it seems to have very impressive grounds. A pretty water feature out front and inside there was a unique fountain set beneath the main staircase.

My experience here was for a conference and then cocktail party at Illusions (spelling?) Nightclub adjacent to the lobby. I did not stay in the rooms.
The conference center is huge, and you can tell that is exactly what this hotel caters to. After a long day though, we elected to go to our conference’s dedicated cocktail hour which they hosted at their own nightclub. As others have said, this is an extremely dated space with a rather lackluster sound system. The dance floor is sticky from god knows what. The bar was absolutely mobbed too and only had one bartender for the approximately 100+ people that were in there. Not an ideal situation, and he was obviously overworked. The nightclub obviously is only open for special events… I’m not sure who would actually stay here for very long.

Good price, beautiful hotel, tasty buffet style breakfast and a clean pool and hot tub… what more can I say? It’s a nice hotel and the management were really helpful. Happy with our stay here, we’ll be back!

Love the hotel inside and out. Beautiful landscape and fountain. Too bad we did not have photos taken. It is a photographers delight.
I could tell the moment we walked in that it is a good venue for wedding as it’s size is humongous. And I was right, for that weekend we stayed, we witnessed one.
We tried their breakfast buffet, great food, they have hot breakfast and continental .
They are serving Starbucks in each room, cool !!!(especially if you a Starbucks fan!)
I will come back if time permits.

I’m an SPG and love SPG hotels but this is by far the worst I’ve ever stayed in. Not dog friendly and I can smell everything my neighbor is eating from the mc Donald’s to the Chinese food someone kill me and get me the f outta here

This hotel was a great venue for a wedding. Large outdoor area, big banquet rooms. The servers and bartenders were nice and kept things moving fairly quickly for a party of about 200 people for the wedding. The rooms were clean, pretty spacious.
Everything seemed okay, until we went to the restaurant the morning after. Slowest service I’ve ever experienced. They took a VERY long time to bring out our (overpriced) food. I ordered a burger that was supposed to be medium, but it was cooked completely well done. Don’t think having it cooked medium would’ve helped, meat just seemed like a frozen pattie. Everyone else’s food looked small, mediocre, unsatisfying. You would think with that time they took getting the food, it would at least taste good. Guess again.
It’s a great looking hotel, great venue for parties, but avoid the restaurant.