Hallmark Health Family Health Center

I have been coming here for over three years. My children have been part of Hallmark medical system, and I finally joined for my own convenience and streamlining of issues and providers.
They have had a *tremendous* turnover of Doctors on staff, which left me feeling very uprooted. I have found a new primary care physician who just began working there in late 2012, Dr. Kristyn Newhall. She is FANTASTIC. I believe she’s in her early 30s, very up to date on current women’s issues (she told me that with my rare type of migraine I should avoid being on birth control pills because of a massive increase in the risk of stroke! Who knew!), a wide variety of problems, etc. She gave me several excellent referrals for side-​issues and followed up on my care and concerns. She spends a lot of time answering all of my questions, was respectful, energetic, a thorough and thoughtful listener, and did not seem bothered at all but rather happy while dealing with my two very small children which accompanied me to my appointment.
I should say that I have not had as good care with other physicians there, but mostly, I hate telling my medical story over and over to each new doctor I see. This doctor intends on being there for a while, she assured me. I hope so!
I should note that I have not had ANY problems with scheduling but once in the past three years. It ironically worked out to my benefit, as they had mistakenly put me down in their records for 11 instead of 1…1 o’clock didn’t work for me so the follow-​up call was awesome to receive!
I love that they see people Saturday mornings if you call first-​thing, as they are appointment only.
I feel that a place I can walk to if I choose not to drive that provides superb care is well worth giving five stars to.
I will suggest that if they take you back and you have children, make it very clear that unless the doctor is going to see you promptly, you will stay in the (child-​friendly, lots of toys in one area) waiting room. I once waited for a solid hour in the exam room (very not child proofed naturally) with a screaming baby… because a doctor later admitted she was «catching up with an old patient I hadn’t seen in a while. I didn’t know you had a baby with you.» I NEVER saw that doctor again…
In addition, I see a superb neurologist in the very same building and part of the same system, Dr. Hollander. Highly recommend him. He is well-​familiar and absolutely of «in-​town Boston care» quality.
Thank you Malden for having Dr. Newhall… and Hollander!

Avoid this place! My new health insurance made me switch PCPs so I chose this place because it is close to where I live. What a mistake!
The care of the physician is not a problem but dealing with the staff is a nightmare. In the 5 times dealing with them, they have made 4 errors in scheduling. The have had to cancel appts, reschedule, and given me incorrect information regarding a test. They have no regard for your time and could care less about the impact their errors make.
Do yourself a favor and go somewhere else.