TruGreen

***Please note this review is purely for the unprofessional sales experience I encountered — NOT their quality which I did not experience.****
I called TruGreen and inquired about getting a few treatments for my lawn. They said the minimum I could do was 7 visits. I turned it down as I don’t want to invest $ 550 plus dollars as my lawn is in nice shape and only needs occasional treatment. The regional manager called a day later and told me he could do much better.
I told him my service needs and he said I would have to do at least 4 treatments and could do no better price-​wise. He told me I should chose TruGreen because he treats my neighbor’s lawn and it would be convenient… um hello… that’s incentive for you, not me. Next I told him I’d have to think about his offer versus Scott’s who had sent me a proposal as well. He became quite pushy and said «What is there to think about? Is there something else I neglected to inform you?». I told him I just would like to think about it and compare the plans/​price. Again he reiterated that my neighbor does TruGreen and I should too for the convenience. He then bad-​mouthed Scott’s.
I have absolutely zero allegiance to Scott’s but believe that you should let your service/​value speak for itself without resorting to slandering your competitors. He then said if I went with Scott’s he would go out of his way and service my neighbors lawn to make mine look bad. He then said he wasn’t sure if I was the right kind of customer he’d want to serve. I mean are you kidding? You’re in the sales/​service industry right? I didn’t even turn him down and he seemed annoyed I was choosing to weigh my options. I then told him unfortunately for him I’m not the type of person who cares what their neighbor’s lawn looks like. I’m not running for lawn president on my block and then I wished the unprofessional, testy little fella a good day.

Wish there was the option for ZERO stars. What a nightmare with Trugreen.
They gave us the hard sell at a prepaid price on a Saturday and the man left with a $ 1,200 check of ours. I called to cancel on Monday after Scott’s gave us an even better plan at a better rate. Trugreen cancelled our account no problem over the phone. I asked ‘what about my check, are you going to mail it back or shred it?’ We’ll shred it they said. Three weeks later, they CASH OUR CHECK! I called immediately call to see what was up, and sure enough we’re 100% cancelled with them, they have never provided a service to us, yet CASHED OUR CHECK. Now we are out $ 1,200 while they attempt to authorize a refund. Multiple requests to speak to a supervisor, yet they never seem to be available. Someone will call you back they say… No one ever calls… Could be 4 – 6 weeks for a refund.
Seriously, do yourself a favor and don’t give these people a dime of your money or a second of your time. What a completely disgraceful way to run a company.

Was a customer for 2 years. 1^st year was average, at best, and I’m not picky. 2^nd year at new house was horrible despite REPEATED calls to get them to come out and correct the misses on weeds.
Save your money and get a new provider or do it yourself. Maybe they’re better in other locations, but the Malvern-​based services aren’t worth a darn.

My lawn looks great. Thanks guys!

It’s disheartening to have to submit this review because working with this company can be characterized as truly «nightmare-​ish». TruGreen Malvern is a slick operation, with very fancy mailers which promise a great deal, but deliver far, far less. I would greatly caution anyone who wants to use this service. I found them to be very friendly initially, but when I cancelled my account, they continued to come, claiming they never received my cancellation number. Then, they adamantly took the position that I was wrong and that I had not called them to cancel. On top of that, they actually billed me for work that they did not even perform, but claimed they did! And to add insult on injury, they hounded me with phone calls day and night to pay them the $ 41 that I didn’t owe. I work at home, so I can see for myself that the work was not done. They didn’t apologize, but, tellingly, they did say they would «clear» those charges without admitting fault (basically, they lied). The work quality itself was very poor and they actually damaged my grass because of their neglect. I had called them to offer to pay them 3 times more to do a better job (I have a large lawn), but they never got back to me. Overall, I strongly believe this is a churn and burn operation, hoping that they will get enough people to sign up for their low «come on» rates and do the least possible work. They know you will cancel eventually, but at least they got some of your money in the interim. I would strongly recommend against using them or, if you must, carefully police whether they actually come or not, and check your bill carefully. Make sure to write down everyone you spoke to on the phone and perhaps get their email address, so you can legally «memorialize» the conversation that you had, so you have proof of all your conversations.
Pros: Low Prices, Slick Brochures with low «come on» rates
Cons: Unfair dealings, outright charges for work not performed, poor customer service